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One location in Village - Airport
One location in Village - Airport
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Reviews
2.0 Poor
Mar 2018
Pros:
Pickup is convenient to the airportCons:
Get ready for a surprise when you arrive at the checkout counter to discover mandatory insurance, $1000 credit card holds, and lots of other fees in excess of what Kayak quoted you.2.0 Poor
Mar 2018
Pros:
Got to budget, and no 7 seaters available. Budget guy walked me over to National, where I was forced to pay double the reservation price to get the same vehicle I reserved.Cons:
Got ripped off. Won't use this again.8.8 Very Good
Feb 2018
Pros:
Was cheapest deal at the airport rentals. Would rent again hereCons:
The car battery died if you turned the lights on without the engine running, for 5 minutes. Literally 5 minutes to a dead battery. Had to have it jump-started twice and wish we would have been warned about that.9.2 Wonderful
Apr 2017
Pros:
The car was clean, new, and in good working order.Cons:
The cost of the insurance was twice the cost of the rental charge3.6 Poor
Mar 2017
Pros:
There is not much I liked. Very disappointedCons:
It was hard to communicate with the sales reps. We were told we had to carry the insurance even though a credit card covered it or we wouldn't have ended up with a vehicle. And the total price ended up being nearly twice the amount we were quoted.4.0 Mediocre
Dec 2016
Pros:
Not much since they placed me in a smaller truck that I did not ask forCons:
I did not like the fact that I was given a category of vehicular other then what I asked for every when I showed them the email to prove it.One location in Village - Airport
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2.0 Poor
Dec 2023
8.0 Very Good
Jan 2021
Cons:
We couldn’t connect our phones to the unit, so we had to travel without music.2.0 Poor
Jan 2021
Cons:
No available cars at all. Worst experience ever4.0 Mediocre
Oct 2019
Pros:
Overall it was relatively cheapCons:
No representative at arrival terminal. No transfer to the car rental location. Tried to force to buy an insurance for twice amount of the rental itself!! Price wasn't final and increased about 50%.5.2 Fair
Oct 2018
Pros:
We had a Ford Explorer SUV that was able to fit our big group and was clean, drove perfectly, it would have been a 5 star review had there not been poor service with Europcar and the insurance scam they pulled on usCons:
I rented a SUV from Europcar through carrentals.com I purchased the insurance package through car rentals and when I go to Punta Cana they told me that for the SUV I cannot have the insurance I bought, I must purchase Europcar's insurance package. They also said that they DID NOT have it in writing as to where that actual company policy exists. They also did not have any paperwork that showed the different insurance packages. It seemed very sketchy and when I asked if there was a supervisor to speak to the guy said he was the supervisor. My rental went from being $375 to almost $700 with the little insurance scam. I emailed Europcar's customer service the day it happened, after my 7 day trip I still had not heard anything and still two weeks later have not heard from them.2.0 Poor
Aug 2018
Pros:
nothingCons:
When we got there they did not have a 7 passenger vehicle and I had to catch a taxi. waited at the counter for 30 minutes for someone from their company to show upOne location in Village - Airport
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Reviews
2.0 Poor
Jan 2018
Pros:
NothingCons:
Got to car rental counter only to be told that they had no cars available and none of the other car rental companies had cars. We had to get a taxi to our destination and 2 days later we were able to secure a car from Budget but at 5 times the cost of our initial reservation with Payless.2.0 Poor
Jan 2018
Cons:
Arrived at airport and there were no cars. Attendant said she would call and deliver a car to the hotel next day. Still no car, called everyday and still no car until day 5 of trip and then offered a compact (not suitable for 4 adults and baggage) and asked to come to airport to collects. Lies, bad service, awful company. Also price listed is wrong - highly inflated insurance costs on pickup.One location in Village - Airport
One location in Village - Airport
One location in Village - Airport
One location in Village - Airport
Filters
Reviews
2.0 Poor
Jan 2017
Pros:
Absolutely nothing.Cons:
The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.2.0 Poor
Jan 2017
Pros:
I would be capable to disband Kayak from the Internet.Cons:
They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!5.2 Fair
Nov 2016
Pros:
NothingCons:
Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.One location in Village - Airport
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Reviews
2.8 Poor
Sept 2018
Pros:
Like how easy it was to dropped off.Cons:
I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.2.0 Poor
July 2018
Cons:
The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic. Any way I can get my money back ?6.0 Okay
Mar 2018
Cons:
I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.4.0 Mediocre
Jan 2018
Pros:
nothingCons:
Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance. From an estimate booking of $ 556 I end up paying $ 1696.11. Never again I will be booking a car hire with a broker.One location in Village - Airport
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