Most guests praise the hotel's excellent central location, making it easy to explore the city and access public transport. Many also appreciate the friendly and helpful staff. However, reviews are mixed regarding cleanliness and bed comfort, with several guests noting issues such as dirty rooms, uncomfortable beds, and problems with the bathroom. Some rooms are described as small, lacking ventilation, or having malfunctioning air conditioning. Overall, while the location and service are highlights, improvements are needed in room quality and amenities.
AI-generated from customer reviews
Location10 out of 10
Service8.5 out of 10
Cleanliness5 out of 10
Bed Comfort4 out of 10
Bathroom3.5 out of 10
All reviews
1.0
Poor
Juergen, Aug 2025
Pros (+) The location was not bad, but everything else a disaster.
Cons (-) I don't even know where to start. I'm in my late 40ies and have travelled a lot in my life - but this hotel room was among the worst ones ever. I got room number 6 (luckily booked it for 1 night only), which is on the ground floor. It's a tiny, dark, wet "cave". It has a large window, however, since a restaurant is around 3 meters right opposite with restaurant guests staring at you and your bed, ...
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1.0
Poor
Patrick, Aug 2025
Pros (+) Nothing - place was filthy and carpet was soaking wet. No ventilation as it was a basement room (not advised of this in reservation). Hotel refused to move us or refund any of the three nights (775 euros) I paid in advance. They have since ignored multiple attempts to reach them directly and Booking.com has also stopped responding to me.
Cons (-) Everything - place was filthy and carpet was soaking wet. No ventilation (no windows) as it was a basement room (not advised of this in reservation). Hotel refused to move us or refund any of the three nights (775 euros) I paid in advance. They have since ignored multiple attempts to reach them directly and Booking.com has also stopped responding to me. Photos show mold in bathroom, filthy conditi...
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5.0
Fair
Gordon, Aug 2025
Pros (+) Not a lot really.
Cons (-) Whilst I appreciate that Amsterdam hotel rooms are often small, the difference between the room I was in and the one friends were in was quite considerable. Ground floor room tucked behind reception with no ventilation, air con that didn't work, no window other than a roof light on which you had to open and close the blind with a metal pole. Absolutely tiny, mouldy grout in the shower. Bed very un...
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5.0
Fair
Thomas, Aug 2025
Pros (+) Location is quite good. Although the road was a little bit noisy during summer nights. Staff was friendly and check-in experience was good. Room was clean.
Cons (-) One of the four beds had a bad mattress. Inside the family room on the 4th floor there is a very bright "emergency exit" light which cannot be switched off. The mirror in the bathroom needed changing.
4.0
Mediocre
Deshni, Aug 2025
Pros (+) Location and cleanliness.
Cons (-) Very very hot and beds were not the best. The air con was very weak. Evenutally worked out how to open a window and slept on floor by the window.
2.0
Poor
Marples, Aug 2025
Pros (+) The location.
Cons (-) Room was not as advertised. Dimly lit. No horse picture in room. No nightstands. Toilet button broken so water kept running unless you pulled it out when done. The outlet by the desk didn’t work so had to use coffee maker on floor by the entrance where there was a working outlet and flat surface. Tripped when entering the room because there’s a step down not well marked - Room #14. Including photo...
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1.0
Poor
Majd, July 2025
Pros (+) I didn’t like it at all, i checked in and everything was very dirty.
Cons (-) Not professional at all.
7.0
Good
Hu, July 2025
Pros (+) Staff is nice, clean
Cons (-) No elevator, a little far from train station. Mosquito!!!!
6.0
Okay
Elizabeth, July 2025
Pros (+) Great location with friendly staff.
Cons (-) There was no air conditioning. We tried turning it on, but no cool air was coming out. We couldn’t even open the window the whole way because the curtain rack was in the way.
8.0
Very good
Kgs, July 2025
Pros (+) Didn’t have breakfast
Cons (-) The room seemed cramped and the stairs was very narrow with luggage especially, Location was a great plus. Very close to train stations, restaurants, park and museums. Issue with bathroom fitting was fixed promptly, front desk personnel were helpful.
