Iberostar Heritage Grand Mencey

5 of 5 stars
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife
14 June - 21 June
(1 room • 2 guests)
8.9
Excellent
3586 reviews

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Restaurant view of Iberostar Heritage Grand Mencey
Restaurant view of Iberostar Heritage Grand Mencey
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Conference room view of Iberostar Heritage Grand Mencey
Pool view of Iberostar Heritage Grand Mencey
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Overview

Luxury hotel with 4 restaurants and a full-service spa This hotel features 4 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a poolside bar. Housekeeping is available on request. Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

Rating

8.9
Excellent
Based on 3,586 reviews

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Amenities

  • 24-hour front desk
  • Air-conditioned
  • Business centre
  • Casino
  • Disabled access
  • Fitness
  • Hairdryer
  • Hot tub
  • Internet
  • Lift
  • Linens
  • Non-smoking rooms
  • Parking
  • Pool
  • Restaurant
Show all 19 amenities

Location

Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife

Reviews

8.9
Excellent
Based on 3,586 reviews
5.0
Fair
14 Oct 2025
I don't understand why hotel guests need to pay for parking
6.0
Okay
13 Oct 2025
Room was as expected -- had been before. Breakfast buffet is great, staff are wonderful. Gym is very good. Spa is great. Bartenders very attentive and friendly. Beautiful surroundings.. Kon Tiki restaurant is exceptional.
Pool was being renovated for the duration of the stay.. noise and parts of the pool closed off... workers were so slow--- could have done the renovations of the decking in 2 days if they had worked from the morning until the eve but were rarely there--on some days made the poolside areas quite busy. Because of renovations the pool was slightly dirty.. ear infection picked up (for the second time at this hotel unfortunately)-- definitely due to pool activities. AC was either on full blast or too warm, so a little cold at night.
9.0
Wonderful
10 Oct 2025
Excellent hotel, staff amazing. Good facilities great location. 👍
Air con in room didn't work properly had 2 hot nights. Finally got moved on night 3. Probably our fault for not complaining after they tried to fix it. It worked for a little while then didn't do a great deal.
9.0
Wonderful
23 Sept 2025
Beautiful hotel, classic but still had up to date touches too. Nice heated pool and i had a lovely massage at the Spa. Staff were all lovely, very friendly and helpful. Breakfast seemed a little expensive but what a great choice, you'd never be stuck to find something to eat, love chilled atmosphere in the dining room. Wouldn't normally choose to stay in a city but this hotel served the purpose I needed it for and I would recommend it.
Room was lovely with a big balcony, but building works straight across from it were very noisy all day starting early morning.
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