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One location in Civic Center
Filters
Reviews
2.0 Poor
Nov 2023
10.0 Wonderful
Nov 2023
2.0 Poor
Sept 2023
2.0 Poor
Oct 2022
8.0 Very Good
Oct 2022
8.0 Very Good
Sept 2022
One location in Civic Center
Filters
Reviews
2.0 Poor
May 2021
Pros:
No!!Cons:
Called me and told me we will call you around 3 to confirm your pickup never called Back.10.0 Wonderful
Aug 2020
Pros:
great convenient contactless pick up, drop offCons:
more SUV choices9.6 Wonderful
June 2020
Pros:
Pickup and drop off was very efficient and quick. Staff was friendly and was very hassle free. They put us in an SUV for the same price and it ended up allowing us to take more stuff on our trip than we originally planned.Cons:
Honestly in this case, I'm not sure. The price can always be better but felt we got a pretty good deal in this case too.9.6 Wonderful
Feb 2020
Pros:
The staff here is always super friendly, helpful, and knowledgeable.Cons:
All good.10.0 Wonderful
Aug 2019
Pros:
Very helpful staff and manager. We will be using their services again soon!9.6 Wonderful
Apr 2019
Pros:
Yes, very.Cons:
Nothing.One location in Civic Center
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Reviews
8.0 Very Good
Mar 2021
Cons:
Bad communication around drop off time, we had to go back the day after at 7am to return the car because nobody was there at the time we agreed upon and no one from the call center was able to help. Please rent from an airport and avoid Dollar in the city.2.0 Poor
Jan 2021
Cons:
There's hidden fee/scam like approach to tolls. The fees they applied were never disclosed or discussed at pickup/dropoff. There are no other options and compared to the other major rental companies these fees are exorbitant and excessive. This is a major issue that has been thoroughly documented online with renters dissatisfaction. Unacceptable.10.0 Wonderful
Jan 2021
Cons:
took me 20 minutes on foot to find it as the Address does not correspond with the GPS on Google or maps or safari. You need to correct the address and say it is the the parking garage 2 blocks before 339 south end ave.2.0 Poor
Jan 2021
Pros:
Nothing. They refused to give me a refund or change the dates of the rental after I contracted Covid 19 and had to quarantine.Cons:
They need to make exceptions during these unprecedented times. They basically stole my money5.6 Fair
Oct 2020
Cons:
Drop off instructions (which were confirmed on the phone) were misleading. We ended up in the wrong garage and had to pay $26 for "parking" there (we were there for 6 minutes). I also still haven't received a receipt for the charges.3.2 Poor
July 2020
Cons:
I had to get two new cars because of maintenance issues. Had to use my own trike aaa because it took so long to get through. Wait times on the phones were almost always a half hour. First car had a tire blow out. Second car had tire pressure issues. Had to drive to new locations to pick up, even thought he second time they said they would deliver a car.One location in Civic Center
Filters
Reviews
4.0 Mediocre
June 2023
2.0 Poor
Aug 2022
2.0 Poor
Aug 2022
2.0 Poor
Aug 2022
3 locations in Civic Center
Filters
Reviews
10.0 Wonderful
Oct 2022
2.0 Poor
May 2022
One location in Civic Center
One location in Civic Center
One location in Civic Center
Yes. Based on our information, ACE in Randalls and Wards Islands is the cheapest car hire location in New York. It is located at 124-10 S Conduit Avenue.
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