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One location in East Village
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Reviews
6.0 Okay
Mar 2021
Cons:
The car could've been cleaner. The inside had sand on the seats and floor. The cars rims were covered in mud and sand.. overall the car served it's purpose but it could've been cleaner.8.0 Very Good
Feb 2021
Pros:
service was friendly and fast. car was nice.10.0 Wonderful
Jan 2021
Pros:
Everything was very easy, convenient. Loved the car they gave me.9.6 Wonderful
Aug 2020
Cons:
Print or Email receipt after returning the car.2.0 Poor
June 2020
Cons:
Very upset to book a reservation through Kayak for 5PM pickup, only to arrive at the location at 5:15 and find it closed. Kayak needs to put in a pop up flag about operating hours when booking. Called customer service and while the woman was very nice on the phone, she could not find a single replacement car available in all of Manhattan or JFK, nor would they allow me to pick up my reserved car the following morning because it had already been released back into inventory and taken by someone else. They ended up cancelling my reservation and I was stuck without a car and ended up having to pay double with another agency.10.0 Wonderful
June 2020
Pros:
Great staff & serviceOne location in East Village
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Reviews
10.0 Wonderful
May 2022
2.0 Poor
Mar 2021
Pros:
Friendly staff, but that’s it.Cons:
Car died in the middle of the street in Midtown. Had to wait three hours for a tow truck that was promised in 90 minutes, in the freezing rain.2.0 Poor
Oct 2020
Cons:
They were closed at the time I had my reservation - 3pm on a Saturday! So I didn’t get the car. :(8.4 Very Good
Sept 2020
Pros:
Nice spacious carCons:
An ez pass that didn’t have to pay daily or extra $6 per toll. No other rental does this5.2 Fair
Aug 2020
Cons:
Budget is not honoring the rate. I booked the reservation and picked up the car, and after the fact found out that they charged me $70 per day over what was quoted5.6 Fair
Aug 2020
Pros:
Car was freshly cleanedCons:
Waited in line for 90 minutes to pick up the vehicle. Then was further delayed an additional 30 minutes when the staff locked the keys in the vehicle and had to jimmy the door open with a sim jim.One location in East Village
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Reviews
2.0 Poor
May 2021
Pros:
Not an enjoyable experience at allCons:
Pickup — staff was both rude and incompetent. When picking up, I asked to change my dropoff date. After huffing about it, the staff person told me the new price... but conveniently forgot to update the reservation because I was later charged an early return fee. So then I obviously had to call to get it reversed — which no one likes wasting their time doing. Why couldn’t this have been simple and seamless, as usual? Only one reason - the staff. Dropoff — again, the staff person was exceptionally rude. She asked me to get in line when I was only literally mentioning that I was dropping off. Not EVERYONE is trying to cut in line all the time! Sometimes we just don’t want to wait for 6 other people to get helped for a 1 second FYI!2.0 Poor
Apr 2021
Pros:
Nothing - I would not rent from Dollar again.Cons:
Overall a huge waste of time. Very inefficient business. Long wait. Unfriendly, unhelpful staff (Evelyn @ 22nd Street). Car was not ready - they quickly cleaned it when we arrived. Rear left blinker was not working. Attitude when we asked to change cars given it was raining and would soon be dark out. Customer service was not helpful when we called.10.0 Wonderful
Apr 2021
Pros:
The staff are amazing. Friendly. Helpful. Fun. Fabulous experience. Easy pickup. Easy drop off.Cons:
It was perfect.4.0 Mediocre
Apr 2021
Pros:
Drop off was easyCons:
The car was dirty when I picked it up. I found a kitchen knife between the console and passengers seat. Very disappointed4.0 Mediocre
Feb 2021
Pros:
Staff was nice at pickupCons:
Car was a mess. Dog hair everywhere. Soda on ceiling and side of car. No windshield fluid and windows were filthy. Hard to see out of while driving8.0 Very Good
Jan 2021
Pros:
I got a Hyundai Veloster which was pretty cool, I didn't expect that in the economy range.Cons:
A lot of nickel and dimeing going on when picking up the car. I already bought insurance online, but they tried to sell me another insurance? Over $20 to use the E-ZPass? $10/gal for gas seems absurd, I refuelled myself.One location in East Village
Filters
Reviews
2.0 Poor
Jan 2024
4.0 Mediocre
Oct 2022
6.0 Okay
Jan 2022
2.0 Poor
May 2021
Pros:
Nothing good about this experienceCons:
Waited in line for 45 minutes only to have a woman yell out to everyone in line that they were out of cars and would not be honoring reservations made less than 2 days in advance. Ended up having to take an Uber 2 hours away for much more money. I don’t recommend hertz at all10.0 Wonderful
Apr 2021
Pros:
No muss, no fuss. Got my car. Dropped it off. Very affordable as well.Cons:
Nothing I can think of.6.0 Okay
Feb 2021
Pros:
Quick service.Cons:
Cars could be better. Close to $300 for 2 days, and getting a Toyota Corolla, no other rental does that.One location in East Village
One location in East Village
One location in East Village
One location in East Village
One location in East Village
Yes. Based on our information, ACE in Randalls and Wards Islands is the cheapest car hire location in New York. It is located at 124-10 S Conduit Avenue.
Based on ratings and reviews from real users on KAYAK, the best car hire in East Village is DOLLAR (5.0, 42 reviews).
Take a look at our extensive car hire location map to find the best car hire deals near you.