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One location in Manoa
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Reviews
9.2 Wonderful
Mar 2019
Pros:
The staff was friendly and helpful. I signed up for tthe Alamo insider and got a discounted rate, I did my reservation on line and put in all my info which made it easy and quick to pick up the car..I use the kiosk to pick up my car and transaction done in less than 15 min. as i bypassed the counter7.2 Good
Mar 2018
Pros:
The car was great! Mustang Convertible!Cons:
There was some black stuff on the rear bumper. The passenger side rear window does not go up all the way without assistance. The person that rented us the car....I felt like he was doing us a favor!9.6 Wonderful
July 2017
Pros:
new carCons:
subaru impreza doesn't turn well5.2 Fair
July 2017
Pros:
Car was availableCons:
The rental office was NOT at the airport. Had to take cab to office8.0 Very Good
July 2017
Cons:
Interior of car was a dirty but otherwise rental was completely fine.9.2 Wonderful
Apr 2017
Pros:
Our third time renting a car here...never disappointed.Cons:
N/A2 locations in Manoa
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Reviews
2.0 Poor
July 2019
Cons:
Everything, horrible treatment from start to finish and in the end I ended up canceling my reservation and going with another rental agency.7.2 Good
May 2019
Cons:
Took way too long to get car9.6 Wonderful
Aug 2018
Pros:
Easy and fast pick up and drop off. Excellent car.10.0 Wonderful
Aug 2018
Pros:
That Hertz was willing to work with me, even though I rented through a hotel. I will never rent through a hotel because they have cars that need an oil change, incorrectly write down mileage on the odometer. Kevin F and Jack P took care of me and made me want to work with Hertz next summer when I will be back for another 6 weeks.Cons:
I did not know that the cars rented from a hotel are the second string. Cars that were in wrecks, but repairable. And the help that staffed these places, were unorganized and at times did not answer the phone. I will always rent from an airport because you get what you pay for.6.4 Okay
July 2018
Pros:
Car was clean and drove well. Didn't have any issues there.Cons:
The customer service agent left something to be desired. I found myself multiple times just standing there waiting for direction. He was very nice but failed to communicate what I needed to do (sign the receipt, provide ID and card, etc.). It wasn't too bad but made me feel awkward.5.2 Fair
July 2018
Pros:
Pick up location was an hour Uber ride from Honolulu Airport. I thought we were booking at HNL. That’s what I booked for on price line. I believe it was their error. The district manager allowed me to return at the airport so that was great.2 locations in Manoa
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10.0 Wonderful
July 2019
Pros:
Staff at both the desk and up in the rental garage were awesome. We received an amazing upgrade which enhanced our day's driving experience!Cons:
The car's service light went on for Oil Chage almost immediately after we left with the car and by the time we returned in the afternoon the Add Engine Oil light was on, so while it didn't really impact our drive, I was a little worried by the time we got back.10.0 Wonderful
May 2019
Pros:
Everyone was great. Very helpful and got the car quickly2 locations in Manoa
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10.0 Wonderful
Dec 2019
Pros:
friendly and efficient staff; clear instructions on after-hours return; great car.9.2 Wonderful
Aug 2019
Pros:
Everything was top: the car, the sraff, pick up and return of the car and so on.Cons:
The rental price could be a bit lower.10.0 Wonderful
Dec 2018
Pros:
Convenient location. Would have liked a little bigger car. Easy check in and drop off2.0 Poor
July 2016
Cons:
I booked the rental online, but when I arrived at the pick up location, it was closed and I had to find a last minute replacement with another company. The online booking system should take into account when certain offices are closed.6.4 Okay
May 2016
Pros:
Nice car, good serviceCons:
Car was dirty, not cheap8.8 Very Good
Feb 2016
Pros:
Great service!One location in Manoa
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2.0 Poor
Dec 2020
Cons:
No Avis location at that address!!!4.4 Mediocre
Aug 2017
Pros:
I liked nothing. It was a doomed reservation from the start, where the car wasn't at the right location.Cons:
I went to pick up the car at the airport, only to find that the reservation was made at another location - a $50 cab ride away. I was told I could get the car there, but that it would cost $1478 instead of the $328 that I originally booked - for the same car and the same time frame. This was done in error (not sure who is to blame) but they could have been a little nicer about it and they definitely could have worked with me on that rate. But instead, they wouldn't budge and that makes me NOT want to ever use AVIS again!8.0 Very Good
Apr 2023
10.0 Wonderful
Mar 2023
10.0 Wonderful
Aug 2022
One location in Manoa
Filters
Reviews
8.8 Very Good
Oct 2019
Pros:
Yes, very helpful.Cons:
Car cleaner!7.6 Good
Aug 2018
Pros:
I liked that the car was in good shape and we didn't have any trouble with it. The instructions for picking up and dropping off the car were straightforward.Cons:
The customer service woman who helped us with the paper work when picking up the vehicle was beyond rude and unfriendly. At one point, she even made me feel belittled when there was a miscommunication about purchasing vehicle insurance. She did not belong in customer service. It was one of the worst customer service experiences I've ever had...that is not an exaggeration. I also was shocked to find out that Budget wanted to charge me an additional $400 to drop the vehicle off at the airport, instead of in Waikiki (which is obviously more inconvenient for us). We had to drive the vehicle into the busiest streets of Oahu and catch an Uber to the airport. I can't imagine why Budget would charge $400 extra to drop the vehicle off at the airport location.10.0 Wonderful
Dec 2017
Pros:
Quick, convenient, professional.Cons:
Nothing.4.0 Mediocre
May 2023
8.0 Very Good
Apr 2022
10.0 Wonderful
Mar 2022
One location in Manoa
Yes. Based on our information, THRIFTY in Waikiki is the cheapest car hire location in Honolulu. It is located at 2424 Kalakaua Avenue.
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