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One location in Palolo
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Reviews
9.2 Wonderful
Mar 2019
Pros:
The staff was friendly and helpful. I signed up for tthe Alamo insider and got a discounted rate, I did my reservation on line and put in all my info which made it easy and quick to pick up the car..I use the kiosk to pick up my car and transaction done in less than 15 min. as i bypassed the counter7.2 Good
Mar 2018
Pros:
The car was great! Mustang Convertible!Cons:
There was some black stuff on the rear bumper. The passenger side rear window does not go up all the way without assistance. The person that rented us the car....I felt like he was doing us a favor!9.6 Wonderful
July 2017
Pros:
new carCons:
subaru impreza doesn't turn well5.2 Fair
July 2017
Pros:
Car was availableCons:
The rental office was NOT at the airport. Had to take cab to office8.0 Very Good
July 2017
Cons:
Interior of car was a dirty but otherwise rental was completely fine.9.2 Wonderful
Apr 2017
Pros:
Our third time renting a car here...never disappointed.Cons:
N/AOne location in Palolo
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10.0 Wonderful
July 2019
Pros:
Staff at both the desk and up in the rental garage were awesome. We received an amazing upgrade which enhanced our day's driving experience!Cons:
The car's service light went on for Oil Chage almost immediately after we left with the car and by the time we returned in the afternoon the Add Engine Oil light was on, so while it didn't really impact our drive, I was a little worried by the time we got back.10.0 Wonderful
May 2019
Pros:
Everyone was great. Very helpful and got the car quickly3 locations in Palolo
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10.0 Wonderful
Feb 2020
Pros:
great staff, easy pick up and drop offCons:
nothin10.0 Wonderful
Dec 2019
Pros:
friendly and efficient staff; clear instructions on after-hours return; great car.9.2 Wonderful
Aug 2019
Pros:
Everything was top: the car, the sraff, pick up and return of the car and so on.Cons:
The rental price could be a bit lower.3.6 Poor
Jan 2019
Cons:
If you return the car early you are still charged the whole prepay amount , which makes no sense10.0 Wonderful
Dec 2018
Pros:
Convenient location. Would have liked a little bigger car. Easy check in and drop off2.0 Poor
July 2016
Cons:
I booked the rental online, but when I arrived at the pick up location, it was closed and I had to find a last minute replacement with another company. The online booking system should take into account when certain offices are closed.One location in Palolo
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2.0 Poor
Dec 2020
Cons:
No Avis location at that address!!!4.4 Mediocre
Aug 2017
Pros:
I liked nothing. It was a doomed reservation from the start, where the car wasn't at the right location.Cons:
I went to pick up the car at the airport, only to find that the reservation was made at another location - a $50 cab ride away. I was told I could get the car there, but that it would cost $1478 instead of the $328 that I originally booked - for the same car and the same time frame. This was done in error (not sure who is to blame) but they could have been a little nicer about it and they definitely could have worked with me on that rate. But instead, they wouldn't budge and that makes me NOT want to ever use AVIS again!8.0 Very Good
Apr 2023
10.0 Wonderful
Mar 2023
10.0 Wonderful
Aug 2022
One location in Palolo
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Reviews
8.0 Very Good
Nov 2023
10.0 Wonderful
Oct 2022
10.0 Wonderful
July 2022
10.0 Wonderful
Aug 2023
10.0 Wonderful
Apr 2023
10.0 Wonderful
Apr 2023
One location in Palolo
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Reviews
8.8 Very Good
Oct 2019
Pros:
Yes, very helpful.Cons:
Car cleaner!7.6 Good
Aug 2018
Pros:
I liked that the car was in good shape and we didn't have any trouble with it. The instructions for picking up and dropping off the car were straightforward.Cons:
The customer service woman who helped us with the paper work when picking up the vehicle was beyond rude and unfriendly. At one point, she even made me feel belittled when there was a miscommunication about purchasing vehicle insurance. She did not belong in customer service. It was one of the worst customer service experiences I've ever had...that is not an exaggeration. I also was shocked to find out that Budget wanted to charge me an additional $400 to drop the vehicle off at the airport, instead of in Waikiki (which is obviously more inconvenient for us). We had to drive the vehicle into the busiest streets of Oahu and catch an Uber to the airport. I can't imagine why Budget would charge $400 extra to drop the vehicle off at the airport location.10.0 Wonderful
Dec 2017
Pros:
Quick, convenient, professional.Cons:
Nothing.4.0 Mediocre
May 2023
8.0 Very Good
Apr 2022
10.0 Wonderful
Mar 2022
One location in Palolo
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Reviews
6.8 Okay
Nov 2019
Cons:
Long hot wait to check out car with no for warning! It sucked. Over 1.5 hour wait for 7 people ahead of us. :(7.2 Good
Apr 2019
Pros:
They answered the phone when I called before booking to ensure the car I booked would be the car I get.Cons:
Staff@pick up was not helpful. Couldn’t answer questions or explain why what was on website was different than what they were telling me. It should be explicitly stated that an additional $200 hold will be put on the card you plan to use. I requested @booking to drop off at airport - not option10.0 Wonderful
Feb 2017
Pros:
Jr helped us out big time thank youOne location in Palolo
Yes. Based on our information, DOLLAR in Salt Lake is the cheapest car hire location in Honolulu. It is located at 300 Rodgers Boulevard.
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