6.8 Good31 Mar. 2018
Car was fine, only minor shortcomingsNo maps available only overpriced GPS
4.4 Okay4 Feb. 2018
Kayak offered a good dealThere was no transparency on price nor on the rules, at the time of pickup the insurance exceeded the daily rental, something that was never disclosed and I was told that when returning, the fuel would be charged at the same price I could find on the street,
2.0 Mediocre4 Jan. 2018
The worst service ever!Nothing! They didn’t have the car for me and all that I got was “we don’t have a car and if you want to say something write an email” - the worst service ever!!!!Everything! They didn’t have the car, the service was terrible! Please do not rent a car here! The worst experience in my life!
2.0 Mediocre6 Sep. 2017
complete scam.. prices online are hiding a lot of extra charges
2.0 Mediocre12 Apr. 2017
When I arrived there the agreement conditions were different. The worst service I ever had.
10.0 Excellent1 Mar. 2017
Good service in EnglishAllmost a new car only 16000km.
6.0 Good28 Feb. 2017
Rental ended up costing 2 times more than quoted rThe rental car facility is in the airport.Where do I start? First off, the insurance I purchased via Kayak (Allianz) was absolutely useless. When I explained that I purchased this insurance for an extra $70+ to the gentleman at Avis, he told me that didn't matter. If I did not purchase additional insurance from Avis, my credit card would have a $5,000 hold placed against it in the case of any damage to the car (I only rented a Chevy Spark). Being that this would max out my credit card, I was forced to purchase additional insurance from Avis for another $120, which only placed a $1,200 hold against my card for any damages. The total of the insurance I paid of approx. $200 was equal to the weekly rate I was quoted for the car. I'm glad I had $50k worth of insurance to cover a $10k subcompact. I also believe there is a billing issue, but I cannot follow the lists of additional expenses I was billed for additional mileage (my fault) vs. the credits I was suppose to receive for a shortened rental period. The statements I received from Avis do not seem to match up to what my credit card was charged.
4.4 Okay26 Feb. 2017
The SUV was clean and comfortable.We had reserved a car for $197.43 and few months prior to the trip and had received an email confirmation two days prior to our trip, however when we landed in Quito we were told at the counter that the price of our car was in fact over $1,300. It was too late to change our plans and book a flight instead of drive, thus we we forced to rent the car for only a few days for around $600 and then figure out public transportation for the rest of our trip.
2.0 Mediocre31 Jan. 2017
Avis refused to honor the reservation.Avis refused to honor the reservation. This reservation was made in November they had months to contact me if they were dissatisfied. They wanted 1000 times the reserved price. Shocking and offered no compromise. We rented from another agency.
10.0 Excellent7 Jan. 2017
No seat belts in the back seat. Could not use carseat for child.