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3 locations in Albuquerque Acres West
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Reviews
10.0 Wonderful
Oct 2022
5.2 Fair
Aug 2020
Pros:
The staff never answered the phone. Hours didn’t match. Once, they answered they failed to mention difference if schedule. Schedule was changed on their door with a sharpie... written over original times. But!!! They did follow through with a refund. I am grateful for that.Cons:
They need to update their online hours to reference their in store hours and confirmation email.6.0 Okay
June 2019
Pros:
Staff was friendly and helpful.Cons:
Upon arrival to pick up a car I was informed that they did not have a car available for me. Having made the reservation and paying well in advance I was not pleased. After an hour or so they located a vehicle for me. Returning the car also took longer than expected due to being short staffed.6.8 Okay
Jan 2019
Pros:
The staff went out of their way to make things work when the internet was unavailable and there was no backup system or process.Cons:
The car was grubby as was the tiny office (not at the airport) which was poorly identified and difficutlt to find.5.6 Fair
Dec 2018
Pros:
Car was clean & in good condition. I like that they video the exterior before leaving, to eliminate potential issues at check-in.Cons:
Hertz off-airport office did not make it clear they closed at noon on Saturday. When I arrived at 12:15 there were no instructions posted about a drop box or after-hours drop-off location. Hertz 1-800 support staff had no record of this location even having an after-hours drop-off spot. Several more calls required to find out where to drop the car. It all worked out, but clearer communication would have prevented the stress.2.0 Poor
Nov 2018
Cons:
I never got my rental because my credit score wasn't high enough to rent the car.3 locations in Albuquerque Acres West
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2.0 Poor
Oct 2023
10.0 Wonderful
Aug 2019
Pros:
The guys were so friendly. They got us all set up quickly and the return process was really fast. As a female, I appreciate that they didn't try to hard sell me on anything or guilt me into buying things I didn't need. I would definitely rent from these guys again!10.0 Wonderful
Mar 2019
Pros:
Aaron was awesome and because if his excellent customer service and friendly attitude I will go back!Cons:
Winning lottery numbers maybe?10.0 Wonderful
Oct 2018
Pros:
Excellent counter service. Excellent car.Cons:
Really, I can't think of a thing. It was over the top.8.0 Very Good
June 2017
Cons:
Car was not truly ready at 8 AM; I had to wait for almost 40 minutes while it was being washed and prepared for me.2.0 Poor
June 2017
Pros:
The frist two cars they tried to gives us were dirty. Stains on seats etc2 locations in Albuquerque Acres West
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10.0 Wonderful
May 2021
Cons:
We reserved the car on one credit card and wanted to pay with another, a concept too difficult for the counter person to understand (on pickup). We got it resolved at drop off. LOVED the car (Ford Mustang convertible).10.0 Wonderful
Sept 2018
Pros:
The price was very reasonable. Pick up and drop off was a breeze.6.4 Okay
Mar 2018
Cons:
We thought we had booked a car from the airport car rental center, but when we got there they said we had to go to an Avis franchise in town. It was a &30 cab ride and a real hassle. But they did let us return the car at the airport.10.0 Wonderful
Mar 2023
2 locations in Albuquerque Acres West
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Reviews
4.0 Mediocre
Apr 2021
Pros:
The fellow at pickup could not have been more friendly and helpful. I have no issue with him.Cons:
1st. There was no mention during the online booking of the car that the rental location was not at the airport, despite my flight booking. I took the shuttle from the airport to the car rental center only to be told that my pickup location was a $30 cab ride away.1 1/2 hours would have been saved. 2nd.The car itself was miserable to drive. The alignment was so bad it wouldn't hold the road, it stunk of smoke, and there was an orange abandoned vehicle sticker on the drivers window obstructing view. For some reason I had trouble maintaining an even highway speed and the cruise didn't work. It made my 2 hour drive feel like 5. Driving this car was a white knuckle experience.2.0 Poor
Apr 2021
Pros:
There was nothing I liked about this experience. Such a bad experience.Cons:
They made a reservation for 12pm for a location that closed... at 12pm. The guy was still there and informed me that they “have been trying to get this changed for sometime” and did nothing to help us. We had to get a ride to another location and they tried to charge us more than double the reservation price. When I asked to speak to the manger on site, I was told that it would be 3-4hrs before she could speak with us. I spent literally hours on the phone with National. When we finally did get the car, they gave us the wrong car and didn’t tell us. When I called to tell them they gave us the wrong car, they directed me to a new location to pick up the right car. Upon arriving at the new location the person on site told me that he “didn’t know why they told us that, I don’t have any cars to give you”. No one at any of these locations were apologetic or tried to help us figure anything out. National ended up giving us a $100 credit which isn’t really that much (IMO) for how much time I spent dealing with this nightmare.6.0 Okay
Nov 2018
Cons:
I arrived on Sunday and the company was closed!! This resulted in having to rent at the airport as a walkup that increased the rental cost from $370 to $500. If they were going to be closed on Sunday I should have been notified.10.0 Wonderful
July 2017
Pros:
Great Transaction & Service!10.0 Wonderful
Jan 2017
Pros:
The Service was great, Alice helped me pick out a car that would work for me. The cost was right on.Cons:
There was Ice infront of the building and I am afraid of waking on ice.7.2 Good
Oct 2016
Pros:
I liked that the pick up and drop off services was easy.Cons:
Customer service could have been better.Take a look at our extensive car hire location map to find the best car hire deals near you.