Pros:the staff at the gate and ticketing were exceptionally kind and helpful. They promptly managed to find me a better seat (from22F to 15F) when I asked if there was a possibility as I'm not comfortable being so far in the back They gave me the feeling that they really cared .
Cons:the seats and the aisles seem to be getting smaller and closer together, and I am a small person. Unfortunately this seems to be the case in most planes if one is in economy seating.