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4 locations in Mission Hills
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Reviews
10.0 Wonderful
Sept 2019
Pros:
No hidden charges, they had a VERY good attitude which I unfortunately had 2 bad experiences prior with 2 separate rental companies. Very refreshing to have such good staff. They didn’t force insurance on me. And they offered to drop me off after dropping off my rental. Very satisfied.Cons:
Nothing. It was all good.10.0 Wonderful
Dec 2016
Pros:
Granada Hills CA branch has one angle her name is Carissa I had compact small carshe did not have any and she upgrade me to Truck I was thinking to mo ve some stuff around house and I did it she is absolutely one of the BEST I work in ship and rent all the time but this time was really GREAT I will not buy any car because of this place treat me like my own family Ahmet /Engineer10.0 Wonderful
Dec 2016
Pros:
Fast courteous service. Great price. I did porchase their insurance it had better coverage.Cons:
Don't by rental car from Kayak it's a third party vendor with little Coverage. so we cancelled that coverage and got bumper to bumper with enterprise for a few dollars more.10.0 Wonderful
Oct 2016
Pros:
No hassle. Very quick service at the counter. They made it easy. My compliments to them and a thank you.One location in Mission Hills
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8.0 Very Good
May 2017
Pros:
Everything went off smoothly without any hassles both when I picked up and dropped off the car2.0 Poor
Apr 2016
Cons:
The Avis front desk guy Julio is terrible . He lies and not at all ready to help out in fact he believes in giving reasons to avoid work10.0 Wonderful
May 2022
4 locations in Mission Hills
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Reviews
6.0 Okay
Nov 2022
6.0 Okay
Jan 2021
Pros:
Staff was friendly, but overworked. The car I reserved was available, which I appreciated.Cons:
There was a long line and only one person working at the desk. The car smelled like mildew pretty strongly. There was a cleanliness seal on the car, but the person who recorded the condition of the car got inside to pull it forward, defeating the purpose of the seal.7.2 Good
Sept 2020
Cons:
Car was not clean when picked up. Had less than a half tank of gas. Google says business opens at 8 but we had to wait until 9 before anybody showed up for drop off.2.0 Poor
July 2019
Pros:
The staff saved us from the nightmare that Kayak set up. They knowingly deceive customers by making them believe they are renting at LAX and we were instead in Van Nuys. This happens several times a day and staff is very upset because they feel it is a bad reflection on Hertz. Cannot get $ back.Cons:
Hertz staff kindly worked with us and saved the mess Kayak created. Hertz - you need to remove your company from this Kayak website - ask your wonderful staff!10.0 Wonderful
Oct 2018
Pros:
Easy pick-up process, they didn't have the car we reserved but they upgraded us so it was fine by me. It was a local rental for a couple of days. Didn't experience any problems with the car whatsoever. Staff was courteous. Overall smooth process.Cons:
No complaints!9.6 Wonderful
Sept 2018
Pros:
Very friendly and helpful staffOne location in Mission Hills
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2.0 Poor
July 2019
Cons:
They didn’t have the car size I reserved.5.6 Fair
July 2017
Pros:
Overall price was pretty good considering my rental trip and time.Cons:
Pickup location was lackluster at best. Long wait, understaffed, and when I finally got my car it hadn't been cleaned from the last customer's trip.2.8 Poor
July 2017
Pros:
The car itself was fine.Cons:
poor customer service, waited an hour to get the car. there were at least a dozen other people that came in while I was their and they had no cars for them even though they had reservations. The staff was slow and they were terrible communicators, and the car was dirty. I feel lucky that I even got the car. Never again, the little bit I saved was offset by the wait to get the car, and return it.2.0 Poor
Mar 2017
Cons:
There was not a car available even though you confirmed it. I had to rent a car through Enterprise. I would not use your website again.2.0 Poor
Jan 2017
Pros:
The location was 28 miles from where I had asked for a pick up. So I could not use it.Yes. Based on our information, DOLLAR in Westchester is the cheapest car hire location in Los Angeles. It is located at 9000 Airport Boulevard.
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