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3 locations in El Sereno
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Reviews
10.0 Wonderful
May 2021
Pros:
Nice and professional staff.Cons:
The car could have been cleaner. I saw some syrup-like stuff below the seat.10.0 Wonderful
May 2021
Pros:
Pickup & drop off were smooth & quick. I got a nice van in good condition.Cons:
A full tank of gas upon pick up.8.0 Very Good
Mar 2021
Pros:
The staff was friendly and quick to assist.Cons:
The car was not cleaned or washed yet when I picked it. We waited for the car to be cleaned and washed. The wait was okay, but the cleaning process was rushed and not very thorough. Car windows still had water. I could still see some dirty marks on the exterior.2.0 Poor
Aug 2020
Pros:
NothingCons:
Everything4.8 Mediocre
July 2020
Pros:
It was okayCons:
They need actual wash the cars right & not just rinse them down fast, no vacuuming in the inside. I found trash that was left behind from the people who rented it before I did & oil life was low didn’t even bother checking it.10.0 Wonderful
Aug 2019
Pros:
Staff3 locations in El Sereno
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10.0 Wonderful
Dec 2020
Pros:
Pickup and drop off was super easy, had no issues.2.0 Poor
Oct 2018
Cons:
The car we received was dirty and after half a day the engine broke down, we had to arrive to the airport to change it and we received the worst service from the avis representative.4.4 Mediocre
May 2018
Pros:
The car worked.Cons:
I made a reservation for LAX, not Los Ángeles in general. If I put LAX, only the LAX station should show up. I made a reservation thinking that that’s the location my car was at. I got the place only to learn that my reservation was at another Avis that was 45 minutes away. Price wasn’t matched even though both stations are in the same city. I paid more than double what my reservation said it’d be. The guy that helped me was clueless as to how to do his job and needed assistance from 3 different employees. He couldn’t even spell my name. Everyone else was helped adequately and left happy. I left never wanting to come back. Luckily the staff at the SMX station is better trained and frindlier.2.0 Poor
Oct 2016
Pros:
absolutely nothingCons:
I rented a mid-size car online, showed up and the only car was a minivan. I paid for the insurance online THROUGH YOUR WEBSITE, and when i showed up they told me it wouldn't cover the car since it was through a third party so i had to pay for insurance AGAIN. The car rental ended up being $50 more than stated on your website and what i agreed paying. Please contact me if you if you care to explain any of these. Otherwise if I don't hear back, my assumption will be confirmed that you are a greedy company who care more about your top line than the well-being of your customers.9.2 Wonderful
Aug 2016
Pros:
I had a hard time finding rental car that I could rent from LA and drop-off at LAX. When I asked Andrew if they offered any shuttle to go to the airport, he immediately offered for a free return at LAX! However, on my drop-off day, the agent at the airport charged me extra $50. The next day Andrew found out about it and waived the fee for me before I called. 5-star for him!9.2 Wonderful
July 2016
Pros:
New 2016 Toyota 4Runner. Easy transaction & drop offCons:
Nothing2 locations in El Sereno
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Reviews
6.0 Okay
Apr 2024
2.0 Poor
Mar 2021
Pros:
Drop off receipt showed a different amount than the amount shown on my credit cardCons:
Better customer service2.0 Poor
Jan 2020
Cons:
Worst experience ever!!2.0 Poor
July 2019
Pros:
NothingCons:
The staff refused the rental due to our destination. Nowhere was this limitation in the rental agreements that I was shown before agreeing to the rental. This resulted in me having to pay $100 more at the last minute at the last minute.7.6 Good
Jan 2018
Pros:
Car was great- zippy, clean and exactly as we had reserved. No surprises.Cons:
The pick up point was understaffed and it took us almost an hour to get our vehicle10.0 Wonderful
Nov 2017
Pros:
The car was great and easy to drive.Cons:
Would be nice to have information about with was gas the car is running - we have to check on the internet to know what to tank. I did not see it in the description.One location in El Sereno
One location in El Sereno
Yes. Based on our information, DOLLAR in Westchester is the cheapest car hire location in Los Angeles. It is located at 9000 Airport Boulevard.
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