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2 locations in Optimist Park
Filters
Reviews
4.0 Mediocre
Oct 2023
8.0 Very Good
May 2022
2.0 Poor
May 2021
Pros:
Staff was friendly. Drop off was easy.Cons:
Upon arrival, No car was available although we had reservation. After waiting a few mins, Only car available was not clean and gas was on empty.2.0 Poor
Apr 2021
Pros:
Nothing.Cons:
We got to our pick up location and they did not have any cars available as well as no timeline of when they would get cars. They were less than helpful and lead us to an 800 number that basically told us there was nothing he could do to help. After 2.5 hours of being passed around on the phone We ended up canceling completely and going through someone else. I will never do this again. Horrible experience8.0 Very Good
Mar 2021
Pros:
Friendly staff and efficient process.2.0 Poor
Oct 2020
Pros:
-Cons:
-3 locations in Optimist Park
Filters
Reviews
8.0 Very Good
Nov 2022
8.0 Very Good
May 2021
Pros:
Staffs were nice and friendly.Cons:
I guess they forgot to vacuum the car. It would have been better if the car was clean. There were dog furs all over the back seats.8.0 Very Good
May 2021
Pros:
Easy check out and check in.Cons:
The car was dirty and smelled strongly of marijuana.2.0 Poor
Apr 2021
Pros:
nothingCons:
the reservation was not clear. we wanted a car from the airport, not from within the city2.0 Poor
Apr 2021
Pros:
I had a horrible experience.Cons:
Upon arrival of the Hertz location it wad closed. I stood outside the building facility for 3 hours while workers were out on lunch. At this point I missed my check- in time and priority work meeting. I will never recommend this service to anyone. When asked for a refund I was told it was not possible. I took a lyft back to the airport in attempt to get back to the airport. This was a disgrace.4.4 Mediocre
Oct 2020
Pros:
Staff was friendly. Drop off was done after hours. It was easy.Cons:
Lack of available rental cars in area. Had to travel further than I wanted for the car. Price could have been better. Car was basic and small.3 locations in Optimist Park
Filters
Reviews
4.0 Mediocre
Jan 2024
10.0 Wonderful
Jan 2019
Cons:
Great4.0 Mediocre
Oct 2018
Pros:
The manager was very interested in making us happy and "upgraded" the car. However, there was very little selection. The first car we were shown was dirty and on empty. We were disappointed.Cons:
The selection in vehicles was awful. The cars had a lot of mileage and they weren't clean, were low on gas and just disappointing. We specifically choose Enterprise because our experience has always been good. However, we would not rent from here again.10.0 Wonderful
Oct 2018
Pros:
My representatives at check out and check in were both great.9.6 Wonderful
Mar 2017
Cons:
There was a slight smell of cigarettes.10.0 Wonderful
Nov 2016
Pros:
It was a Fiat 500. I might buy one2 locations in Optimist Park
Filters
Reviews
2.0 Poor
Apr 2017
Pros:
NothingCons:
The fact that I found out when I arrived that they didn't in fact have a car despite my confirmation.2.0 Poor
Apr 2017
Pros:
Ease of booking and that's itCons:
While on my flight I received a voicemail that they no longer had any rental cars left. Why would they confirm a booking and then sell out. Did they know prior to my booking they had none left? Or did they continue to give customers cars that had no booking? Voicemail was very short with no explanation just that "they had no vehicles". This was a busy weekend I know. It don't confirm a booking if you have nothing!9.2 Wonderful
Dec 2016
Pros:
Easy to reserve, pick up and drop off. Attendant in Charlotte was professional, friendly and was expecting me when I arrived.Cons:
It seemed pricier than some other reservations I've made in the past.3.2 Poor
Oct 2016
Pros:
Not much.Cons:
Waited 40 min. in line at CLT then sent to offsite location for pick up. Despite multiple confirmations since my JULY RESERVATION I was told they had no cars. Eventually was given a 12 psngr van which broke down a block away(thankfully), then after many calls and more waiting, got a car. Unbelievably unpleasant.10.0 Wonderful
Oct 2016
Pros:
The customer service agent was extremely helpful with the rental, ensuring that the price quoted was given. The lot personnel delivered the vehicle to us. Awesome service!9.2 Wonderful
July 2016
Pros:
The Ford Focus I rented performed exceptionally well. I had 11 hours to go 700 miles to get the car back in time and without the power and performance, driving the interstate and dealing with bad drivers and road construction that took me miles out of my way, I would have not got the car back in time. I drove from Tellico Plains, TN to Muskegon, MI in 10 hours and 15 minutes. 703 miles.Yes. Based on our information, DOLLAR in West Charlotte is the cheapest car hire location in Charlotte. It is located at 5489 Josh Birmingham Parkway.
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