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2 locations in South Charlotte
Filters
Reviews
2.0 Poor
Oct 2023
4.0 Mediocre
May 2021
Pros:
The car was goodCons:
They were unable to change the drop-off location. Two people said they could not do it. A third said they could but for almost double than I paid for rental for the weekend!2.0 Poor
May 2021
Pros:
N/ACons:
Not only was the service poor and the wait times long but the vehicle that we reserved had been given away and there was nothing ready for us when we got there. The car that was given to us hadn’t been cleaned, a lower class and smelt as if two skunks had a fight in the center cab of it. This was a very strong marijuana smell soaked into the interior. We left in the vehicle so that we wouldn’t have to wait any longer since we were already behind on a property meeting that was over two hours away. We drove the entire trip with the windows down and even purchased fabreeze along the way, neither of which helped with the smell. The only thing that the location representative offered us was a $5 refund on the car for it being a different class and I spoke with one service agent who informed me that there were no supervisors for me to speak to and that the only thing that could be offered was a discount voucher for another rental. Seeing that marijuana is ILLEGAL in the state of North Carolina I really don’t want to take another chance at booking another rental from any Hertz right now until someone could at least have the courtesy of telling me that this isn’t the standard business practices of one of the largest rental car agencies in the country. I am puzzled that they are still in business.2.0 Poor
May 2021
Pros:
Nothing! This was the worst rental car experience... the location was closed when I arrived (despite the fact that no emails or other information listed an early close time), the staff were unfriendly and unhelpful, the car wasn't clean or ready for pick up.Cons:
Everything!4.0 Mediocre
Apr 2021
Pros:
The staff seemed overwhelmed at pickup, drop off was a little smoother. I must say this wasn't the best experience.Cons:
The pick up started off rocky. The staff member who checked me out was complaining about being at work. When I asked questions about the size of my rental I was blown off. My car was so poorly cleaned, I had to get it washed before leaving for our trip. We also ended up driving one of our personal vehicles because the size of the rental was not as I requested.2.0 Poor
Apr 2021
Pros:
n/aCons:
The staff took too long to acknowledge us and provide the rental car. The car was given to us with dog hair on the seats and an odor. In addition, the car was not cleaned very well, so, I took to the car to the car wash to clean and vacuum it out. There was information left behind from a previous driver.3 locations in South Charlotte
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Reviews
2.0 Poor
Dec 2020
Cons:
They gave my car away half hour after my appointment without contacting me, I called Hotwire to complain, they have my confirmation number but they could not locate my reservation number, I ended up canceling my plans.2.0 Poor
Oct 2020
Pros:
None.Cons:
This place had a fraudulent charge onto my account. They overcharged me by changing the class size and more than doubled my cost without notifying me. This is beyond unacceptable and I had to dispute the charge.8.0 Very Good
Aug 2020
Pros:
The person that helped me with the car was great. She was very flexible and able to help me find a car that best suited my need.Cons:
Since I couldn't get the model that I truly wanted, I tried to get a smaller car. Unfortunately, that one reeked of cigarette smoke. As I mentioned, she was able to get me back into the original car that I requested, but that was an unfortunate situation.6.0 Okay
Apr 2020
Pros:
this reservation was cancelled.Cons:
it was not an easy thing to cancel this reservation, it took several phone calls, and the insurance offered absolutely no refunds, which is not at all ethical in our opinion. You should team with someone else for that. Will not get additional insurance through them again ever.10.0 Wonderful
Dec 2019
Pros:
The staff was great. It was easy picking up and dropping off. I got an upgrade that was super. great work.9.2 Wonderful
Oct 2019
Pros:
The agent at the desk was not helpful BUT the REGIONAL MANAGER WAS AMAZING!!!!! The desk agent never offered ANY solution to the issue when it was discovered that a third party had booked our car at another location but the REGIONAL MANAGER overheard my husband and I frantically calling to try to get someone to help and immediately escorted us back to the agent ( who actually smiled once she knew the manager was on it) and we got our car in minutes!!!Cons:
Train your agents to understand how important making a FIRST IMPRESSION is and that it should not take the MANAGERS INVOLVEMENT to MAKE YOU DO YOUR JOB!2 locations in South Charlotte
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Reviews
2.0 Poor
Nov 2023
10.0 Wonderful
Sept 2023
7.6 Good
Nov 2018
Cons:
Carr had several scratches which I had to notify the attend about and the car smelled horribly of smoke.10.0 Wonderful
Aug 2018
Pros:
Awesome upgrade due to budget not having the vehicle that I reserved.Cons:
The interior of the vehicle could have been cleaner when I picked it up2.0 Poor
Feb 2018
Pros:
NothingCons:
The employee was really rude. They don't accept confirmations outside of business hours so there is no need to use kayak or any other site.8.0 Very Good
Aug 2017
Pros:
Expectation were met.Cons:
A little to pricey.2 locations in South Charlotte
Filters
Reviews
10.0 Wonderful
Nov 2016
Pros:
Easy drop off at CLT airport4.0 Mediocre
June 2022
One location in South Charlotte
Filters
Reviews
5.2 Fair
Nov 2016
Cons:
Didn't tell me when I booked it that there was no shuttle to that location4.4 Mediocre
Oct 2016
Pros:
Car was okCons:
Had to take a $25 cab ride to get to pickup location, had to hunt for return location.2.0 Poor
Oct 2016
Pros:
Nothing.Cons:
I had to take shuttle from Charlotte airport to a remote location and when I got there they told me they didn't have a car for me because my reservation was for their downtown location and there was nothing they could do for me.8.4 Very Good
Oct 2016
Pros:
great gas mileage, easy return process, friendly staff4.8 Mediocre
Oct 2016
Pros:
They did change the drop of location once we found the car. We paiCons:
We paid $23.00 in cabs fees because this location is not near the airport. Wow, what a shock and disappointment that was.8.8 Very Good
July 2016
Pros:
I loved the service Aarion provided. Her competence, patience, and knowledge were very good: Her personality is terrific ! Don't loose that woman and give her a big raise.Take a look at our extensive car hire location map to find the best car hire deals near you.