The WiFi didn’t work and the seats are too close together. Very uncomfortable.
The WiFi didn’t work and the seats are too close together. Very uncomfortable.
One problem, but a serious one - the plane is built with electric windows that tint dark to reduce light. Sitting next to the window is VERY UNCOMFORTABLE as it emits so much HEAT in the face when tinted.
check-in luggage charge when they send email for free check-in luggage
The leg space between me and the seat in front of me was excellent.
One of the best flying experiences I’ve ever had.
Very bad , airplain had problem with engines , had to evacuate, had a delay on my trip for almost 4 hours , lost my rental car in london..
Great crew, friendly. Found the trip long just sitting with no onboard entertainment
The control panel for the seat back screen did not work at all after takeoff.
Both flights were fine. I wish there was a little more legroom, but we got to where we needed to be on time, the crew did their job, and that’s really all that matters. We’ll fly United again.
Flight was diverted to Canberra because Not enough fuel to circle on Sydney’s skies waiting for showers to pass. After that everything went wrong. It took forever to put fuel. Once back rolling, we stopped short of takeoff because crew had reached maximum work hours per shift. Back to gate we waited and waited in the plane with no water and no food - a total of 4 hours. Received contrasting news about the follow up of our trip. Finally we disembarked but our luggage could not be processed there as not enough custom agents. We ended up on buses and arrived at Sydney airports after a 3 hours trip. There we had to queue in line with 240 more passengers to file a lost luggage claim. We received the luggage after 48 hours, many of which spent holding with non-existent United customer service. Never able to speak to an actual person during those long phone calls. Finally on a chatline I could talk to a baggage agent, who filed another report as our luggage did not appear anywhere in their system. Thus it was surprising to get it back.