
Alitalia information
IATA code | AZ |
---|---|
Routes | 196 |
Top route | Catania Fontanarossa to Rome Fiumicino |
Airports served | 78 |
Top airport | Rome Fiumicino |
Alitalia traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Excellent dinner
Cons: Breakfast was dreadful
review from -
7.3
Cons: All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time
review from -
4.6
Cons: Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes
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2.0
Cons: Strike delay. Very poor food. Cramped chairs. I flight entertainment
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6.0
Pros: Boarding was ok compared to other Alitalia flights
Cons: A snack between the meals. More food options for the second meal.
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4.6
Pros: Crews are nice n snacks are okay.
Cons: Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!
review from -
5.0
Pros: Snacks were okay.
Cons: Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee.
review from -
5.3
Cons: El avión, en especial los baños, muy mal estado La tripulación con poco tacto para atender La comida en primera muy poco apetitosa
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3.6
Pros: Nothing
Cons: Hour delay getting on the plane, after going through boarding. No explanation as to why.
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3.5
Pros: Ground staff
Cons: More baggage checking counters.
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7.6
Cons: More variety of movies
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4.0
Cons: Seat assignments sucked. Could not seat together
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6.0
Pros: The crew was not grntle
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10.0
Superb flight and snacks provided
Pros: Flight was smooth
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5.2
Cons: Delayed takeoff. That happens but very poor communication about the delay.
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6.0
Cons: OK flight, evening Business class
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5.3
Cons: The seats aren’t comfortable, the entertainment system is finicky, not much leg room.
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6.4
Pros: Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda
Cons: Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible.
review from -
7.3
Pros: Everything
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5.0
Cons: As so often with Alitalia the flight was delayed by 1 hr 20 mins
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9.5
Pros: Easy check in and easy baggage claim
Cons: They can easily work on the food
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8.3
Pros: Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner.
Cons: Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times.
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4.3
Cons: they must work on quality and price
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2.6
Cons: No food
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3.0
Cons: Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated
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3.3
Pros: Even though the plan was full, the boarding process was quick.
Cons: Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile.
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6.5
Pros: on time departure and arrival
Cons: price for baggage, water is only “service” on board
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8.6
Pros: Good flight. Crew was nice.
Cons: Better entertainment
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2.5
Cons: Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move.
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9.0
Cons: Better pillows...as simple as that
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7.3
Cons: This flight had the least legroom of any flight I've ever taken.
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7.0
Pros: Seamless boarding, departed and arrived on time.
Cons: Very surly and unhappy looking crew
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8.0
Pros: Crew were friendly and helpful.
Cons: Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic.
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2.0
Pros: Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,
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2.0
Pros: People next to me
Cons: Seat, food , no fee for bag, and service
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8.0
Pros: Peu de place pour les jambes Équipage très sympa
Cons: Plus de place pour les jambes mais vol rapide donc Ok
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9.2
Pros: The site was convenient and comfetable
Cons: Food
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3.6
Pros: the flight was on time
Cons: for sure the seats, the screens and bathrooms. the plane was so old!
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4.0
Pros: the flight was on time
Cons: for sure the seats, the screens and the bathrooms. the plane was soooo old!
review from -
4.0
Cons: Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing.
review from -
8.6
Cons: The A330 really needs a makeover... Other airlines offer a better service in Business class
review from -
3.6
Pros: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.
Cons: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.
review from -
3.0
Cons: O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia.
review from -
4.0
Cons: Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais.
review from -
9.3
Pros: The crew was really extremely courteous - and because it's off season, there was a lot of spare space.
Cons: The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)
review from -
3.3
Pros: nice crew on the Rome to US leg
Cons: Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’
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9.6
Pros: Very new and clean plane.
Cons: Nothing it was all good.
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2.0
Cons: Seating, food, entertainment, communication and comfort
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7.2
Pros: On time and complimentary drink
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3.5
Cons: The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle
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10.0
Pros: Amazing crew helped us check in our luggage at a reduced rate.
Cons: More inter European connections at more competitive price
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10.0
Cons: Everything was good.
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6.6
Cons: It was delayed by 4 hours
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2.0
Cons: Alitalia is the worst airline company
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2.0
Cons: Alitalia is the worst airline company
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8.3
Poor boarding process
Pros: Good service
Cons: Disorganized confusing boarding process, tight seats in coach.
review from -
7.6
Seats were a bit uncomfortable
Pros: We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable
review from -
9.6
The service was good
Pros: All was well but missed my bag and one opened
Cons: Missed my baggage and one was opened and wrapping removed
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3.6
Horrible food, most uncomfortable seats I have ever sat in.
Pros: I don't think I say anything I liked.
Cons: Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.
review from -
3.6
Horrible food, most uncomfortable seats I have ever sat in.
Pros: I don't think I say anything I liked.
Cons: Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.
review from
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10.0
Pros: Excellent dinner
Cons: Breakfast was dreadful
review from -
10.0
Superb flight and snacks provided
Pros: Flight was smooth
review from -
9.5
Pros: Easy check in and easy baggage claim
Cons: They can easily work on the food
review from -
8.6
Pros: Good flight. Crew was nice.
Cons: Better entertainment
review from -
9.0
Cons: Better pillows...as simple as that
review from -
9.2
Pros: The site was convenient and comfetable
Cons: Food
review from -
8.6
Cons: The A330 really needs a makeover... Other airlines offer a better service in Business class
review from -
9.3
Pros: The crew was really extremely courteous - and because it's off season, there was a lot of spare space.
Cons: The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)
review from -
9.6
Pros: Very new and clean plane.
Cons: Nothing it was all good.
review from -
10.0
Pros: Amazing crew helped us check in our luggage at a reduced rate.
Cons: More inter European connections at more competitive price
review from -
10.0
Cons: Everything was good.
review from -
9.6
The service was good
Pros: All was well but missed my bag and one opened
Cons: Missed my baggage and one was opened and wrapping removed
review from
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7.3
Cons: All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time
review from -
7.6
Cons: More variety of movies
review from -
7.3
Pros: Everything
review from -
8.3
Pros: Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner.
Cons: Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times.
review from -
7.3
Cons: This flight had the least legroom of any flight I've ever taken.
review from -
7.0
Pros: Seamless boarding, departed and arrived on time.
Cons: Very surly and unhappy looking crew
review from -
8.0
Pros: Crew were friendly and helpful.
Cons: Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic.
review from -
8.0
Pros: Peu de place pour les jambes Équipage très sympa
Cons: Plus de place pour les jambes mais vol rapide donc Ok
review from -
7.2
Pros: On time and complimentary drink
review from -
6.6
Cons: It was delayed by 4 hours
review from -
8.3
Poor boarding process
Pros: Good service
Cons: Disorganized confusing boarding process, tight seats in coach.
review from -
7.6
Seats were a bit uncomfortable
Pros: We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable
review from
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4.6
Cons: Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes
review from -
2.0
Cons: Strike delay. Very poor food. Cramped chairs. I flight entertainment
review from -
6.0
Pros: Boarding was ok compared to other Alitalia flights
Cons: A snack between the meals. More food options for the second meal.
review from -
4.6
Pros: Crews are nice n snacks are okay.
Cons: Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!
review from -
5.0
Pros: Snacks were okay.
Cons: Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee.
review from -
5.3
Cons: El avión, en especial los baños, muy mal estado La tripulación con poco tacto para atender La comida en primera muy poco apetitosa
review from -
3.6
Pros: Nothing
Cons: Hour delay getting on the plane, after going through boarding. No explanation as to why.
review from -
3.5
Pros: Ground staff
Cons: More baggage checking counters.
review from -
4.0
Cons: Seat assignments sucked. Could not seat together
review from -
6.0
Pros: The crew was not grntle
review from -
5.2
Cons: Delayed takeoff. That happens but very poor communication about the delay.
review from -
6.0
Cons: OK flight, evening Business class
review from -
5.3
Cons: The seats aren’t comfortable, the entertainment system is finicky, not much leg room.
review from -
6.4
Pros: Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda
Cons: Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible.
review from -
5.0
Cons: As so often with Alitalia the flight was delayed by 1 hr 20 mins
review from -
4.3
Cons: they must work on quality and price
review from -
2.6
Cons: No food
review from -
3.0
Cons: Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated
review from -
3.3
Pros: Even though the plan was full, the boarding process was quick.
Cons: Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile.
review from -
6.5
Pros: on time departure and arrival
Cons: price for baggage, water is only “service” on board
review from -
2.5
Cons: Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move.
review from -
2.0
Pros: Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,
review from -
2.0
Pros: People next to me
Cons: Seat, food , no fee for bag, and service
review from -
3.6
Pros: the flight was on time
Cons: for sure the seats, the screens and bathrooms. the plane was so old!
review from -
4.0
Pros: the flight was on time
Cons: for sure the seats, the screens and the bathrooms. the plane was soooo old!
review from -
4.0
Cons: Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing.
review from -
3.6
Pros: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.
Cons: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.
review from -
3.0
Cons: O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia.
review from -
4.0
Cons: Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais.
review from -
3.3
Pros: nice crew on the Rome to US leg
Cons: Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’
review from -
2.0
Cons: Seating, food, entertainment, communication and comfort
review from -
3.5
Cons: The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle
review from -
2.0
Cons: Alitalia is the worst airline company
review from -
2.0
Cons: Alitalia is the worst airline company
review from -
3.6
Horrible food, most uncomfortable seats I have ever sat in.
Pros: I don't think I say anything I liked.
Cons: Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.
review from -
3.6
Horrible food, most uncomfortable seats I have ever sat in.
Pros: I don't think I say anything I liked.
Cons: Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.
review from
Flight status
Alitalia route map
Popular flight routes
Top airports served by Alitalia
- Rome Fiumicino Airport (FCO)
- Milan Linate Airport (LIN)
- Catania Fontanarossa Airport (CTA)
- Palermo Punta Raisi Airport (PMO)
- Bari Palese Airport (BRI)
- Brindisi Papola Casale Airport (BDS)
- Lamezia Terme S Eufemia Airport (SUF)
- Paris Charles de Gaulle Airport (CDG)
- Turin Citta Di Torino Airport (TRN)
- Genoa Cristoforo Colombo Airport (GOA)
- London Heathrow Airport (LHR)
- Amsterdam Schiphol Airport (AMS)
- Naples Airport (NAP)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Venice Marco Polo Airport (VCE)
Alitalia contact information
- AZ IATA code
- 1300 551 080 Call
- alitalia.com Visit