Cons: The 30 minute wait (really 30 minutes) to get my rental, while the salesperson tried to upsell the only other person in the rental trailer. It is quite a drive to the off site rental trailer. The wear on the outside of the car was very noticeable. Lots of nicks, and chrome pealing.
12 Apr 2016
Pros: The car was really nice to drive
13 May 2017
The car I paid for wasn't even available
Pros: If I could give zero stars here, I would.
Cons: Twenty minutes before pick up time, rental place calls me and says "we don't have any vans...sorry they let you book it"
So, trip ruined, 7 people didn't get to go as planned, etc. bad birthday for my daughter.
Furthermore, Kayak accepted no responsibility and passed the buck to Payless...
Just a sad situation. I also was charged for insurance on the vehicle that I never even picked up...since there was NOTHING available.