2.0 Mediocre2 Jul. 2018
Can’t Use Debit CardI booked through Kayak and they took my debit card number and the reservation was made. When I got to Dollar rental they said I needed a credit card. I was never told during the booking process that I needed a credit card to make this reservation so I was extremely inconvenienced. Now I have to try to get a refund for the insurance I paid for.
10.0 Excellent1 Jun. 2018
Lots of room, great gas mileage, very comfortable, great customer service.
8.0 Excellent28 Mar. 2018
Dependable, Clean Vehicle At A Good PriceWe requested an intermediate SUV to drive from Iowa to California and back. Dollar gave us the Ford Escape. It was comfortable, handled really well, had good pickup, and many features you'd find in a more expensive car. Gas mileage was reasonable and the price Dollar charged me was more than fair.I had to get an oil change once I reached California. However, Dollar reimbursed me for my cost when I returned. Dollar also said that any Hertz or Dollar outlet will handle that type of maintenance when needed on the road.
8.8 Excellent28 Jun. 2016
Watch out for lose cables!The car itself was a good choice they made.The key fob cable came apart it was stressful when it came to possibly losing a key. When git the keys the cable was frayed and later came apart.
3.6 Mediocre10 Feb. 2016
Stinky CarThe car didn't break down.Besides having no modern amenities (usb outlet/bluetooth), the car smelled terrible. At one point I even searched the car to see if anything had been left behind... like a bag of poop. I bought two car air fresheners, but the stank overpowered them. Nasty 3 days.
10.0 Excellent31 Jan. 2016
Problem and hassle freeEasy drop off and pick up
9.2 Excellent17 Jan. 2016
Almost perfectFine car, very clean. Service at the counter at pickup and dropoff was great.Only difficulty is that windshield wipers were terrible. Made for horrible visibility, especially at night, in the snowy/slushy conditions.
3.6 Mediocre29 Nov. 2015
Who runs this company?The employees were niceThe seats of the car were absolutely filthy and when I brought it up with the guy at the rental office he said "yeah, we know." And then later talking to the manager, she told me that all the Kias with light upholstery have stained seats, like that was going to make it OK. I don't really understand why the CEO of the company thinks she should make her employees rent out disgusting cars just so she can earn her bonus for the year. It's crazy.
2.8 Mediocre21 Nov. 2015
diuble charged me on credit card after car returneNot muchAttitude of customer service rep. Trying to upsell even after being told no. Trying to sell insurance when told insurance was there. Lying to customer in car availability
9.6 Excellent2 Nov. 2015
The rental process was efficiently handled, staff were friendly and helpful, and the car was perfectly adequate for my needs.