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I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.

Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that

It’s been some time since I saw the plane and the cabin that old and worn out.

No air in the middle rows. Had a hard time breathing. Was dying of heat.

I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing

Horrific checkin procedure with neither Delta nor Latam figuring out how to check me in. 4 hrs on customer support with both and both airlines pointing to each other who should do checking. I was not checked in until morning of flight, which for international flight is concerning.

It was ok for the most part, it is missing something

Liked check in process To improve: food and beverages. Not second round was offered and meal had no salad.

As usual, LATAM tried to rip me off as a Gringo. They ignored the fact that having paid for my assigned seats, I was entitled to one free luggage per person, up to 10kg, and tried to charge me USD40 per item. While they ripped me off by $160 on my outbound flight (4 luggage pieces, which should have been free), I vehemently protested this time around. Note that they only request this from gringos, not from Spanish speakers. LATAM behaves like a racist extortion organization.

Our yoga retreat was cancelled and besides not refunding is, they would not even let us change dates or locations. As a matter of fact they wouldn’t even talk to us and kept referring to the travel agent, who said they couldn’t change anything and it was up to the airline to do so. They passed the buck until it was too late to do anything about it. Avoid Latham and Budget Air for your travel plans.

Terrible. 2 hour delay. Sat on the tarmac. Missed my connecting flight. Had to ARGUE with Customer service to get a hotel and food. Terrible experience with my loyal carrier

Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.

one hour to board connecting flight from frankfurt trying to beat the far Z gate and with immigration of USA ppus waited for delayed boarding in gare for an hour and fly half gour late worst transit im frankfurt this airlines are for profit passengers are victim of dysfunctional airline frankfurt so crowded restroom are too small

All planes flying to Mexico City are very old. Seats don’t even have power outlets.

Flight was canceled 12 hours before take-off due to “weather”

Apparently the WiFi you buy on on one flight doesn't carry on with connecting flights.

First, the bathroom was horrible. 2 bathroom stalls at a gate and no soap to wash our hands. We were sitting at the gate for an hour before they decided to check our particulars. The line was long. Boarding was chaotic. Once we boarded, we were put on the bus in the rainy and forced to stand like sandwiches in the bus. All this occurred on Christmas Day.

Horrible. Delayed on both planes several times. No attempt to fix it

Food choice was poor and we had to buy on board snacks.

We have taken this flight before and it is a tight connection and they were late out of denver and did not wait for us. The plane was there and the departure time had not passed but would not let us on. Next flight is very late and a connection through Newark - a big mess. Sooooo appreciate them holding the plane so we could catch the connection.