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We were delayed an hour leaving Munich (No fault of the crew). They kept us posted on the status so we knew what was going on, but as a result we missed our connection in Chicago and the communication on connecting flights was pretty poor as we disembarked. It was already stressful and some of that could have been reduced by better communications about where to find transfers, etc.

the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.

I was not able to buy food in the flight. They refer to include your Credit card in the APP, and if you are not from USA (i have a credit card form Canada) it is not possible

All good, useful to have the united app from check in to boarding

Friendly flight crew, clean plane, on time, great tandoori chicken

temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents

The male air hostess was rude and didn’t provide good customer service. Didn’t even offer me a drink

Nice clean aircraft. Friendly crew. On time. Easy flight change.

Good experience and food is and service are good as well

Flight attendants rude and impolite… flight delayed by almost 5 hours.

The only poor experience was the flight the day before was canceled. I have flown enough to change as soon as notified. That was a huge plus for AA. Obviously I paid out of pocket for a hotel. Not AA choice , it was mine. I had resources. Other friends on the same flight were more affected. I know everyone is doing their best and the ability to change my flight was a good move AA.😀

Average - flew with Jet Blue internal and it was far more comfortable and better food and entertainment. Notable difference

No complaints. The flight was uneventful, which is a good thing.

New ridiculous policy by american destroyed my allegiance to american. As a million miler with american, I expected it would be easy to get on an earlier flight when I got to airport earlier than expected, and save a five hour layover. WRONG. The online app would not let me switch flights, So I called, and was promised a call back in 90 minutes. HAH! The customer service desk at DCA said “we no longer have access to changing a flight on our screens. If the app couldn’t do it, I should send a letter to American, but there’s nothing else possible!”

Overall it was good. The plane was small and the flight attendants on the Clt to gso route were not that friendly

Their computers were down upon arrival to the airport. They were unable to figure out how to board us. We were delayed over an hour and a half.

American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.

Biggest issue was original flight canceled and booked to another flight 6 hours earlier and received no notification

The flight was so short that the lack of leg room didn't bother me for long. The plane was smaller so only two seats per row and there were chargers. However, they didn't serve any snacks.

Paid for a first class lay flat seat that was broken, 7 hours of sitting straight up!