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Boarding was unorganized. They expected passengers to ask people to move their assigned seat they paid for in order to sit together. The seats even in comfort are smaller than other airlines and the flight attendants appeared not to be well prepared

Crew was great and did their best to make us comfortable and captain came out at the beginning to announce why the flight was delayed, weather situation up ahead, and kept us updated throughout the flight.

Delayed a day due to snow storm. Was upgraded. That kind of made up for significant delays from FLL to COS with no compensation or acknowledgement.

Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.

Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.

Our flight was delayed many times throughout the day. The final delay was about 8 hours. I spent time in line to speak to someone at their understaffed desk, and also spent time waiting online and then chatting with a service rep. None of the United employees were any help at all. I desperately wanted to go get rest and possibly re-book my trip but I was denied any compensation or voucher for a hotel. I was repeatedly told it was not United's fault and therefore they had no compensation to offer. Overall, a cold and callous experience.

Horrible. Delayed on both planes several times. No attempt to fix it

The food was bad . I didn’t like it . And also my baggage was lost in my first stop

Late by nearly 2 hours due to taking that long to change a tire on the plane.

We sat on the plane for three hours while they fixed something and then we waited for 30 other people to board the plane. They texted us 7 times adding on to the delay. No food or drinks were offered for those three hours while I watched the flight attendants eating and drinking while we waited to leave.