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We were delayed an hour leaving Munich (No fault of the crew). They kept us posted on the status so we knew what was going on, but as a result we missed our connection in Chicago and the communication on connecting flights was pretty poor as we disembarked. It was already stressful and some of that could have been reduced by better communications about where to find transfers, etc.
We were delayed an hour leaving Munich (No fault of the crew). They kept us posted on the status so we knew what was going on, but as a result we missed our connection in Chicago and the communication on connecting flights was pretty poor as we disembarked. It was already stressful and some of that could have been reduced by better communications about where to find transfers, etc.
All good except paid for wifi that did not work
No in flight entertainment, gate employees were very quick and impatient, plane was uncomfortable
One of the best flying experiences I’ve ever had.
Amazing comfortable chairs great snacks super friendly staff pilots did excellent job. Smooth sailing all the way. Definitely be flying United more.
Very good service and very helpful support staff (wheelchair service)
All planes flying to Mexico City are very old. Seats don’t even have power outlets.
Liked Seat space in Premium Plus Disliked delay, poor management of boarding groups, missed meal at landing.
I bought internet for the flight. Don’t waste your money. I wasn’t able to download a 1 Mb file from Google Docs during a 3-4 hr period. You can only use WhatsApp and email if you are willing to wait.
This was for the LOS to FRA leg of the flight Checking in and boarding was not good The staff at the gate were not helpful and targeted the customer and delayed the customers boarding unnecessarily The flight was delayed for about two hours and later for a change of boarding gate The waiting area was overcrowded with no seats available for passengers and lots were left standing for a long period of time