Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again
Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again
Flight got canceled without any prior information and it caused lot of trouble
Nice selection of movies and TV shows. Plane was generally nice, not the newest but nice nonetheless. However, Emirates should have cancelled the flight, as hardly any flights flew out of Dubai at the time. Flight delays and cancellation was poorly communicated and passengers were left guessing and to their own devices on what to do. Connection desks were staffed too thinly, there was one desk with more than a hundred clients and just one poor lady. When I had my flights rebooked, I was told meal vouchers can be scanned using my boarding pass, nope. Was told to comeback for my hotel voucher, none. Had to book my hotel voucher the usual way through Dubai Connect despite having been told twice to comeback to the counters twice.
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
Staff were friendly, and provided great service. The food was plentiful and delicious. Food could have been hotter.
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
Food was not great. Crew members were created hassle with attitude at the gates and wasted my valuable time. I have been traveling in Emirates airlines many times. Over all not happy flying in Emirates airlines this time. Seats are very small and not comfortable. Seats looks like very very old and congested. It would be nice if they fix these kind of issues. I hope my next trip will be hassle free and comfortable journey in Emirates airlines. Thank you.
There was a smell front the washroom on flight. There could have been efforts to ensure better sanitation/air circulation once used severally.
Not good. Expected a lot more as far as excellence.
The staff at the check in lied. I requested aisle seats he said he gave me aisle seats. In actuality he only gave me aisle seat for 2 hour Karachi to Doha flight. From Doha to Dallas flight he gave me middle seat .
All over with Qatar airlines my experience was really bad due to delays and then putting me on different airlines and after 8 hours of wait I had to listen to their is no plane to fly for another 24 hours. Wore experience ever.
Just money making business. This was my fourth journey with Qatar Airways, year by year the quality of service getting poor. Food is very cheap. They have some low quality alcohol beverages. They don’t have any brandy or cognac. No toilet around the gate lounge. We have to wait until getting to the flight for use toilet.very long standing for entering into the flight. We can see the old passenger suffering.
Polite and helpful crew. My son developed fever. Crew members came and gave him medication and also came and enquired about his health several times.
Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.
Luggage handling was very very bad. Damaged my new Calvin Klein bag and delayed another. Still did not get it since 2 days. Worst airlines and service.
Lovely aircraft and I flight entertainment. Good leg room. Full flight crew struggled a bit
In spite of placing requests for vegetarian food, I didn’t get it because they ran out of stock. According to crew, only fixed number of vegetarian orders will be carried. Typically, they should have checked and served those who had specifically requested. I was one of those to get the food last.
Flight could have been better. Sandwiches provided in the meal were inedible. Service was pathetic
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Generally good. The crew is excellent. The food could be better.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
They charge me for luggage which is was included on the ticket
Business class in the second leg - CDG-EVN was a disaster.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
The line at boarding was not well organized and managed
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Loved the check-in experience. Very friendly staff and not crowded. I did wind up with a middle-middle seat, which was quite uncomfortable. Always appreciate the very professional staff on TAL.
3 of us were in the business class. All good except the Flight out of Mumbai is too early. It is at 6:30 am. Reporting is at 4 am. We had to get up at 3 am. US connection has 4-5 hours of layover. It would be nicer to start the India flight late (give more time to sleep at home) and have less layover duration in IST.
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
I paid for reserved seats but didn't got them at all
My mother got sick and dying and i have to change my flight and they charged me $2260 that is redisclose.
Flight canceled and uncanceled. I had already rebooked and so have to pay for both. No one is willing to admit fault
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
The airplane from IAD to Istanbul was too old. The chairs were to tight and uncomfortable. I continued my travel from Istanbul to Bangkok. This airplane was better and newer than the first one. Even food was better.
My flight had two legs. When checking in at the first leg the agent offering for a deal to upgrade the leg to first class for $199. He then claimed I would be able to upgrade the second leg once I got to the next airport. I declined and when I inquired about upgrading at the second airport, the cost was $1,300. I also had an issue at the airport lounge. I am allowed one guest in the lounge. My friend came in the lounge for less than 5 minutes and left when she couldn’t get a sleeping suite. I wanted to bring in another friend. The airport staff first started acting as though they didn’t understand English and then became upset when I asked for their names so I could file a complaint. As an elite member I knew they could do more but were not. One of the agents started over talking me and walked away mid conversation dismissing my request for assistance. A man claiming to be the manager said you were asking for her name. He also never tried to assist me or see what was going on. He claimed the interactions were recorded and management would see everything. I’m not sure how that would assist me days later. I am sure it didn’t help that I was a black American woman.