The food was not great and the seats you need a little bit more space to put your things down around you: the blankets and toiletry bag were good. Flight was on time and bags etc no issues
Entertainment was good , comfort on airplane easy hoarding food and drinks was good and a friendly and good service of flight staff
The plane was very clean and the crew was very nice.
The lounge in Japan was busy and smaller. Have great choice of ramen.
Customer service was very good. Food was delicious. Wish the flight was longer.
I was good seat to keep stretch my legs . but couldn’t keep my bag in my hand . because they told me can’t keep my seat is no holder , because no seat fronts of us. wish I can put my leg on something higher. but instead of that everything goood.
Overall was a good experience. Crew members are nice and helpful.
Good airlines btu ORL airport messed up the return flight for me. Checking out a connecting flight pax is unacceptable.
The pilot was kept warning about the weather terrifying us. The flight attendants were not warm or pleasant.
I couldn’t sit with my daughter. we are separate and both seat was not window or halway side. in the middle. if we sit together will be share comfort seat and more easy travel. this is bad.
This flight was the second leg of a trip that began in Auckland, New Zealand. I was unable to find a way to select seats in advance. The boarding passes we were given in Auckland did not have seat assignments for the second flight. There was no way to check on it until personnel showed up at the gate in Los Angeles, immediately before boarding time. The flight was overbooked by one, and since I was traveling with my sister, we needed two seats. We waited in considerable anxiety for everyone else to board and when one person did not show up, we had to take whatever was left. At least we finally got on the flight although we were the very last to board. We were not able to sit together, of course.
The Premium Economy seats were very comfortable and the food was quite tasty. I did not use the entertainment system, but I was able to charge my phone and tablet with the seatback connection.
The seats are feeling very hard to sit on. All the padding is flat, like sitting on a park bench for over an hour
We had difficulty checking in as United didn’t recognize the confirmation number and the agent was not helpful. We went to the United Assistance desk where the agent was able to process our reservation. We also weren’t allowed to choose seats in advance.
Your entertainment could be better. I flew on Air New Zealand in January so was expecting a better choice in February...but no luck. Same choices and also could have a better selection. Otherwise, lovely service, the purser came to our seats to welcome us. Overall, very nice. Direct flight from Auckland to YVR was fantastic!
Air New Zealand over sold our flight and tried to bump us to yesterday. After several calls we got booked to United about 6 hrs before our original flight. No apologies!
Very quick flight so no time for refreshments. We took off. Then landed. The end. Seats were too tight. Very cramped Grateful for the short flight cos moving around wasn’t possible
Please add more Bollywood movies and recent movies to the entertainment.
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
Entertainment screen froze and had to be reset. Noticed it happened to other passengers as well.
When I originally booked this flight, I was expecting to travel on Qantas. When the itinerary changed and the long-haul segment was operated by American Airlines, we were disappointed but remained open-minded. Unfortunately, the overall service experience fell far short of expectations. This was a long-haul international flight. Getting up periodically to use the restroom or stretch is inevitable, especially on flights of this duration. However, each time we stood up, we felt as though we were inconveniencing the crew. The tone and body language often suggested that we were in the way or disrupting something simply by moving about the cabin. As a result, I avoided getting up as often as I needed to and was physically very sore upon arrival. Meal service was similarly impersonal. The options were presented in single words “beef or veggie,” “pasta or beef” without any description of what was actually being served. There was little engagement or courtesy beyond that. Even simple expressions of gratitude were often not acknowledged. I am accustomed to no-frills travel and do not expect luxury. What was disappointing was not the absence of extras, but the absence of basic warmth and professionalism. On a long-haul international flight, small moments of courtesy and humanity make a significant difference. In this case, the experience felt transactional and dismissive rather than welcoming. I hope this feedback is taken constructively, as there is a meaningful difference between efficient service and indifferent service.
Flight arrived late with no one to help over 30 people rebook. I slept at the airport.
Business seats not as comfortable or private as most competitors (e.g. Qantas was outstanding), and movie selection was much more limited than Qantas or United has been recently
Hard to move and get out of my seat when the passenger in front is in recline position.
It was a good flight and no complaints. It just wasn't anything that was better than any other flight.
The crew were wonderful - if only the customers were as well behaved as the attendants!! Ha ha! If you could just talk to God and ask for less turbulence next time.... Juuuuust kidding....
Basic airline, aircraft and service. AA gets you from point A to B. My flight was delayed by 2 hours too.
No internet on flight, which makes log travels really hard.
My flight from Dallas to Sydney was cancelled. My entire trip was rerouted to include the following: Hartford to Washington DC Washington DC to JFK JFK to Auckland Auckland to Christchurch I paid for an aisle seat on the flight to Auckland and was asked if I would take a window seat to accommodate a family. The agent at the podium failed to mention that the family had a 3 month old baby and that a bassinet would be used during the 16 hour flight. The only way I could get out of my seat was to crawl under the bassinet of the sleeping baby. I think it is wrong that I was no given the choice to sit in another seat, that the agent knew what she was doing and chose to not properly disclose my seating arrangement. Terrible treatment.
they ran out of fruit for breakfast and so I just had a yogurt instead. other than that the flight was good
They never clean the toilet, and the food is worse
Wonderful. Quick boarding. Early departure and we arrived 30 minutes early at our destination. Unfortunately, when you arrive early, there is still a departing aircraft at our gate. We had to park for 30 minutes until the gate was clear. So our early arrival was not really early at the gate. Otherwise it was a quick and smooth flight. Appreciated the efficiency.
Chargers didn’t work, no entertainment and we had to wait for taxiing for easily 40 minutes after arriving early. Bags were late too!
No real complaints. The in flight food was much better than I expected. The in flight entertainment was excellent.
Crew was great (professional, attentive, prompt). Snacks for 4 hrs flight is deplorable.
Horrible Flight significantly delayed. Not due to united issue. But trying to rebook connection flight and get information about overnight accommodation was difficult. Agent did not seem to care or have any interest to help.
United Airlines is my preferred airlines and I am thankful for Gary who also help support me on the phone to switch my flight literally last min.
This Japanese airline provides great service and very helpful in assisting their passengers.
Seated dude next to me even though lots of empty rows. But main thing was we sat on the tarmac after landing for 30 minutes because of, in the words of the dude who sat next to me, “operational incompetence”. We got changing directions about where to pick up gate checked bags. Pilot and flight attendant were awesome though.
It was a pretty standard flight... until the almost hour and a half spent on the taxi way. I get that the weather has been poor but the delay had nothing to do with the weather and more to do with a plane with several issues tying up the gate. I get that that happens from time to time but this has been EVERY flight I've been on for the past 5 years and I fly 3 to 5 times a year. This isn't just United... it's American, it's Delta. It's an issue with the entire industry. I work for UPS and packages on a cargo plane get better service than people do these days. Anymore I HATE flying.
The plane was delayed an hour. Heard from other passengers that the Vancouver connection to SFO was never on-time.
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
We left over 2 hours late and they didn't even give us a complimentary snack, when getting to the desk I asked if I could be put in a row with only 1 other person or an empt y one I was told the flight was full when the last two rows were empty. All around over it
they were super helpful. Agents at the desk got me on an earlier flight and I was able to get home several hours earlier.
This is a great non-stop YVR-MIA. Very comfortable plane, and no transfer through a city that gets major winter weather!
Terrible…. Reported missing luggage’s with injectable meds that needed refrigeration. Yet, delivery could not be expedited. Luggage’s were delivered 5 days after arrival. The meds were useless as ice pack had melted. So disappointed!!!
It's kindof ridiculous that your system is even asking me about this since my flight was canceled and I wasn't rescheduled.
The flight attendants were not very nice. No smiles On my return trip I was charged for one bag $83.30 although I had purchased the flight including one piece of luggage. Can this be refunded to me? Thank you!
Bad service as well. Another 3hr delayed flight from chicago to Charlotte.
Very bad service the way back we was on the way for r two days very bad condition and waiting for luggage till now
