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Krystal Beach Acapulco

Ave Costera Miguel Aleman 163, 39670 Acapulco, GR, Mexico
+52 744 485 5050


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Overall guest ratings

6.9/10 Good
based on 757 reviews
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Review highlights

  • 7.9
  • 6.3
  • 4.5
  • 4.2


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    Located in Acapulco (Zona Dorada), Krystal Beach Acapulco is minutes from Gran Plaza Shopping Mall and Amazing World. This beach hotel is within close proximity of Papagayo Beach and Parque Papagayo.


    Make yourself at home in one of the 400 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.


    Take advantage of recreation opportunities including an outdoor pool and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).


    All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of room service (during limited hours). Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator (lift). Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

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    • Free Wi-Fi
    • Room service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Beachfront
    • Facilities for disabled guests
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Child pool
    • No smoking
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Guest reviews

    Overall rating

    6.9 Good
    based on 757 reviews
    • 7.9 "Good location."
    • 6.3 "Service is ok."
    • 5.2 "Average value."
    • 4.5 "Not very clean."
    • 4.2 "Bad amenities."
    • 3.8 "Rooms are not good."
    • 2.8 "Disappointing internet connection."
    • 2.5 "Quite uncomfortable."
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    Overall rating

    6.9 Good
    based on 121 reviews
    • 7.4 "Good location."
    • 6.5 "Service is ok."
      5.4 "Only 54% thought the service was professional."
    • 5.2 "Average value."
    • 4.3 "Not very clean."
    • 3.9 "Rooms are not good."
      0.7 "93% didn't like the uncomfortable beds."
    • 2.4 "Quite uncomfortable."
      0.7 "93% didn't like the uncomfortable beds."
    • 2.2 "Horrible vibe."
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    Overall rating

    6.7 Good
    based on 635 reviews
    • 7.9 "Good location."
    • 5.6 "Service is ok."
    • 5.0 "Average value."
    • 4.6 "Not very clean."
      4.8 "52% said rooms were dirty."
    • 4.4 "Disappointing food."
      2.9 "71% did not like what was on the menu."
    • 3.8 "Rooms are not good."
      0.1 "For 99%, the rooms looked old."
      1.3 "87% complained about the bathroom."
      1.5 "85% found problems with the furniture."
      1.1 "89% thought they were poorly maintained."
      4.8 "52% said rooms were dirty."
      1.8 "Air conditioning was criticized by 82%."
      1.2 "88% didn't like the uncomfortable beds."
    • 3.6 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      3.9 "61% found the grounds unpleasant."
      0.9 "91% complained about the elevator."
    • 2.7 "Quite uncomfortable."
      1.8 "Air conditioning was criticized by 82%."
      1.2 "88% didn't like the uncomfortable beds."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
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