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The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight

Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾

Cons: Wuhan

Pros: Friendly crew and helpful staff

Cons: Missed connection from PEK to XIY due to delayed arrival and early departure. From XIY to PEK, booked and confirmed 11 departure, changed to 12:30 without notification or explaination. Rushed connections at PEK, pretty much ran from the minute left plan to another terminal, through custom, through all the health check points, security check. Just keep the fights on time and keep the original schedules, not arbitrarily change them.

Pros: The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight.

Cons: We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight....

Pros: The price

Cons: Staff was not helpful and kind of rude unless you spoke their language. Food options were terrible and not very comfortable seat for 13+ hr flight.

Cons: The food is not Good

Cons: Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!

Cons: Even for business class there is no TV screen on each seat. Just one small TV screen on the ceiling for a few rows to share. It would be much better with TV screen on each seat. I was sitting in the first row business class and the air hostess skipped me and didn’t give me a slipper. She gave me a used slipper at the end only without a packet. This is unprofessional to treat a business class passenger

Cons: Seats are narrow, leg room limited, and food is minimal.

Cons: Seats are narrow, leg room poor, and food service is minimal.

Pros: Costumer service

Cons: Time late

Pros: Crew was great and was happy to get gluten free food i could eat

Cons: Not lose my bags :(

Pros: Very frustrated experience. Air China, air Canada, budget air, all push responsibilities away. Budget air got my name wrong, too, which would have caused me to not be able to get on the original flight from China anyways.

Cons: Still I have not been able to get someone to fix my problem for me although I was promised that I could postpone my return flight by one day because of the delay at Victoria airport. Ended up having to buy a return ticket by myself.

Cons: Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience.

Cons: Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience.

Pros: The fare was good.

Cons: More modern equipment. Tv screens. Movies. In flight magazines in English.

Cons: Improve Food quality and choices, entertainment