Air France (AF)
| IATA code | AF |
|---|---|
| Routes | 458 |
| Top route | Paris Orly to Toulouse Blagnac |
| Airports served | 173 |
| Top airport | Paris Charles de Gaulle |
Cons: food
Pros: The seat was really comfortable and I was able to sleep the whole flight with no disturbance
Cons: N/A
Pros: The crew was perfect
Cons: No wi fi on the plane.
Cons: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked.
British Airways is significantly better.
Pros: The rest area
Cons: The airport was cold and it should be warmer
Cons: Flight was delayed for 4+ hours
Pros: The crew and the food were great!
Cons: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.
Pros: More leg room
Cons: Space
Cons: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.
Pros: Crew were very good.
Cons: No vegan food available.
Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.
Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.
Pros: Very friendly crew
Cons: In-flight system had some errors
Pros: Great and friendly crew
Cons: In-flight system had some problems and seats seemed a bit uncomfortable
Pros: The sear was messy they didn't clean it it was full of pieces of bread.
Cons: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.
Cons: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!
Cons: Staff Curtsy and overall gestures!!
Pros: The crew was OK, but nothing special.
Cons: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(
Cons: Delay in take off 45 min!!!!
Cons: I not get to go my flight, I couldn't get reimbursement
Pros: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.
Cons: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++
Pros: The crew was great
Cons: 1-2 +cms leg space
Cons: Seat recline was broken- wouldn’t hold position.
Pros: n/a
Cons: The conditions were very cramped.
The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together.
I called for assistance from my seat a couple of times, but nobody came.
Pros: n/a
Cons: The entertainment system was very old with minimum selection. My entertainment system actually stopped working.
The seating area was very cramped.
I called for service a couple of times from my seat, but nobody came.
Cons: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare
Pros: Na
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Pros: Nothing
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Pros: Cops is always a good reason to flight
Cons: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.
Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing
Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.
Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.
Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor
Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.
Pros: rien
Cons: tout est à revoir !
Pros: The crew
Cons: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child
Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.
Pros: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.
Cons: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.
Cons: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.
Pros: Good selection of movies.
Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.
Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.
Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...
Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.
Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.
Unfriendly crew and the seats were very uncomfortable.
Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.
Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.
Wonderful flight and great crew!
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
Pros: Nothing
Cons: Everything
Pros: Despite being a short flight, they gave food
Cons: Nothing. All ok
Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.
Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!
Cons: Advertised October Pink products but did not have them for breast cancer support
Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices
Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check
Pros: Nice and attentive crew.
Cons: Seats not comfortable in premier economy.
Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.
Cons: Flight was delayed
Cons: Seats were too close together.
Pros: More space in business class (777-300) than many other airlines.
Cons: Entertainment very limited.
No adjustable air vents in this aircraft
Pros: Polite and friendly service
Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.
Pros: Spacious business class seats, excellent meals
Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.
Pros: The bread was fresh and food better than other times
Cons: Crew is always aggressive and unfriendly
Three sick passengers on one flight!
Pros: Entertainment system
Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.
Pros: The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again
Cons: I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks.
Pros: Crew memebers
Cons: Nothing
Pros: The seat was really comfortable and I was able to sleep the whole flight with no disturbance
Cons: N/A
Pros: The crew was perfect
Cons: No wi fi on the plane.
Pros: The rest area
Cons: The airport was cold and it should be warmer
Cons: Delay in take off 45 min!!!!
Pros: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.
Cons: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++
Pros: The crew was great
Cons: 1-2 +cms leg space
Cons: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare
Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.
Wonderful flight and great crew!
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
Pros: Despite being a short flight, they gave food
Cons: Nothing. All ok
Cons: Advertised October Pink products but did not have them for breast cancer support
Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check
Pros: Nice and attentive crew.
Cons: Seats not comfortable in premier economy.
Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.
Pros: More space in business class (777-300) than many other airlines.
Cons: Entertainment very limited.
No adjustable air vents in this aircraft
Pros: Polite and friendly service
Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.
Pros: Crew memebers
Cons: Nothing
Cons: food
Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.
Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.
Pros: Very friendly crew
Cons: In-flight system had some errors
Pros: Great and friendly crew
Cons: In-flight system had some problems and seats seemed a bit uncomfortable
Cons: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!
Cons: Staff Curtsy and overall gestures!!
Pros: Cops is always a good reason to flight
Cons: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.
Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.
Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor
Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.
Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...
Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.
Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.
Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices
Cons: Seats were too close together.
Pros: The bread was fresh and food better than other times
Cons: Crew is always aggressive and unfriendly
Pros: The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again
Cons: I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks.
Cons: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked.
British Airways is significantly better.
Cons: Flight was delayed for 4+ hours
Pros: The crew and the food were great!
Cons: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.
Pros: More leg room
Cons: Space
Cons: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.
Pros: Crew were very good.
Cons: No vegan food available.
Pros: The sear was messy they didn't clean it it was full of pieces of bread.
Cons: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.
Pros: The crew was OK, but nothing special.
Cons: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(
Cons: I not get to go my flight, I couldn't get reimbursement
Cons: Seat recline was broken- wouldn’t hold position.
Pros: n/a
Cons: The conditions were very cramped.
The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together.
I called for assistance from my seat a couple of times, but nobody came.
Pros: n/a
Cons: The entertainment system was very old with minimum selection. My entertainment system actually stopped working.
The seating area was very cramped.
I called for service a couple of times from my seat, but nobody came.
Pros: Na
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Pros: Nothing
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing
Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.
Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.
Pros: rien
Cons: tout est à revoir !
Pros: The crew
Cons: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child
Pros: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.
Cons: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.
Cons: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.
Pros: Good selection of movies.
Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.
Unfriendly crew and the seats were very uncomfortable.
Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.
Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.
Pros: Nothing
Cons: Everything
Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.
Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!
Cons: Flight was delayed
Pros: Spacious business class seats, excellent meals
Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.
Three sick passengers on one flight!
Pros: Entertainment system
Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.
Air France flies to more than 75 countries across the world. It has a hub in Paris, which serves as its primary departure location for international routes, with a secondary hub in Orly that focuses on domestic flights within France. It is the national flag carrier of France and proudly features red, white and blue stripes on the tail of its aircraft.
Air France Hop and Transavia France are subsidiaries that sit under the Air France brand, respectively targeted on regional services and low-cost alternatives. It was a founding member of the SkyTeam alliance in 2000 alongside Delta Air Lines, Aeromexico and Korean Air. Customers can benefit from connected flights and round-the-world tickets as a result of the SkyTeam alliance, which now also includes China Airlines, KLM and Middle East Airlines, among others.
A combination of both Airbus and Boeing aircraft are flown by Air France. It was the launch carrier for the Boeing 777-300ER model, one of the most commonly used in its fleet for long-distance transcontinental trips. Several of the fleet are painted in gray SkyTeam decorations.
Both Economy and Business Class seats are available. Practical accessories, such as USB plugs, are available to all passengers, while the Business section has a desk space that is perfect for getting some work done. The upgraded cabin also features cocooned seats that offer privacy and the ability to recline to a flat bed. Business Class seats on shorter distance flights, such as within Europe, do not fully recline but are more spacious and do receive luxurious dining, including a wide variety of pastries.
