Air France (AF)
| IATA code | AF |
|---|---|
| Routes | 437 |
| Top route | Toulouse Blagnac to Paris Orly |
| Airports served | 176 |
| Top airport | Paris Charles de Gaulle |
Pros: Na
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Pros: Nothing
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Pros: Cops is always a good reason to flight
Cons: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.
Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing
Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.
Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.
Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor
Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.
Pros: rien
Cons: tout est à revoir !
Pros: The crew
Cons: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child
Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.
Pros: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.
Cons: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.
Cons: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.
Pros: Good selection of movies.
Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.
Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.
Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...
Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.
Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.
Unfriendly crew and the seats were very uncomfortable.
Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.
Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.
Wonderful flight and great crew!
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
Pros: Nothing
Cons: Everything
Pros: Despite being a short flight, they gave food
Cons: Nothing. All ok
Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.
Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!
Cons: Advertised October Pink products but did not have them for breast cancer support
Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices
Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check
Pros: Nice and attentive crew.
Cons: Seats not comfortable in premier economy.
Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.
Cons: Flight was delayed
Cons: Seats were too close together.
Pros: More space in business class (777-300) than many other airlines.
Cons: Entertainment very limited.
No adjustable air vents in this aircraft
Pros: Polite and friendly service
Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.
Pros: Spacious business class seats, excellent meals
Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.
Pros: The bread was fresh and food better than other times
Cons: Crew is always aggressive and unfriendly
Three sick passengers on one flight!
Pros: Entertainment system
Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.
Pros: The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again
Cons: I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks.
Pros: Crew memebers
Cons: Nothing
Pros: Entertainment programs
Cons: New variety of food
Cons: New variety of food
Pros: The crew was terrific.
Cons: Seat angle adjustment was not the most comfortable for sleeping.
Cons: Thé qualité officielle the images
Pros: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.
Pros: The seat was very comfortable.
Cons: My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting.
Pros: Quick boarding, comfortable seating. Great food!
Cons: The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional.
Pros: Amasing crew
Pros: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff.
Exemplary!!!!!
Cons: For me this part is not applicable
Cons: The best airline what I was flying so far !!
Excellent food, drink, comfort seat, free entertainment with great selection.
Pros: The crew was excellent and surprisingly the seats were comfortable.
Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too
Cons: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700
Pros: Not much, seats are super uncomfortable
Cons: Better code sharing with KLM
Pros: Seats are comfortable on Business Class. Service is good
Cons: Constant delays specially from CDG!
Poor cabin service specially on this flight.
Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.
Cons: Our request for vegetarian meals got lost after a glight was cancelled.
Pros: NA
Cons: Both flights through Detroit were re-routed, our luggage was lost for 4 days.
Cons: First class bathroom could have been cleaner and wider - very narrow, hard to maneuver
Pros: The Delta flight service was much better than the Air France flight I took on the previous leg.
Cons: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination
Pros: Amazing crew and on time flight
Cons: None
Pros: Crew was attentive. Timings were spot on.
Cons: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.
Pros: Everything! The service was exceptional!
Cons: Crew on the ground was very rude
Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.
Wonderful flight and great crew!
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
Pros: Despite being a short flight, they gave food
Cons: Nothing. All ok
Cons: Advertised October Pink products but did not have them for breast cancer support
Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check
Pros: Nice and attentive crew.
Cons: Seats not comfortable in premier economy.
Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.
Pros: More space in business class (777-300) than many other airlines.
Cons: Entertainment very limited.
No adjustable air vents in this aircraft
Pros: Polite and friendly service
Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.
Pros: Crew memebers
Cons: Nothing
Pros: Entertainment programs
Cons: New variety of food
Cons: New variety of food
Pros: The crew was terrific.
Cons: Seat angle adjustment was not the most comfortable for sleeping.
Cons: Thé qualité officielle the images
Pros: Quick boarding, comfortable seating. Great food!
Cons: The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional.
Pros: Amasing crew
Pros: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff.
Exemplary!!!!!
Cons: For me this part is not applicable
Cons: The best airline what I was flying so far !!
Excellent food, drink, comfort seat, free entertainment with great selection.
Pros: The crew was excellent and surprisingly the seats were comfortable.
Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too
Cons: First class bathroom could have been cleaner and wider - very narrow, hard to maneuver
Pros: The Delta flight service was much better than the Air France flight I took on the previous leg.
Pros: Amazing crew and on time flight
Cons: None
Pros: Everything! The service was exceptional!
Pros: Cops is always a good reason to flight
Cons: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.
Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.
Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor
Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.
Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...
Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.
Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.
Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices
Cons: Seats were too close together.
Pros: The bread was fresh and food better than other times
Cons: Crew is always aggressive and unfriendly
Pros: The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again
Cons: I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks.
Pros: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.
Cons: Our request for vegetarian meals got lost after a glight was cancelled.
Pros: Na
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Pros: Nothing
Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing
Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.
Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.
Pros: rien
Cons: tout est à revoir !
Pros: The crew
Cons: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child
Pros: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.
Cons: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.
Cons: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.
Pros: Good selection of movies.
Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.
Unfriendly crew and the seats were very uncomfortable.
Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.
Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.
Pros: Nothing
Cons: Everything
Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.
Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!
Cons: Flight was delayed
Pros: Spacious business class seats, excellent meals
Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.
Three sick passengers on one flight!
Pros: Entertainment system
Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.
Pros: The seat was very comfortable.
Cons: My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting.
Cons: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700
Pros: Not much, seats are super uncomfortable
Cons: Better code sharing with KLM
Pros: Seats are comfortable on Business Class. Service is good
Cons: Constant delays specially from CDG!
Poor cabin service specially on this flight.
Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.
Pros: NA
Cons: Both flights through Detroit were re-routed, our luggage was lost for 4 days.
Cons: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination
Pros: Crew was attentive. Timings were spot on.
Cons: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.
Cons: Crew on the ground was very rude
