Overview

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Brookstone Lodge

4 Roberts Road, Asheville, NC 28803, United States
+1 828 398 5888

$83+

Overall guest ratings

7.7/10 Good
based on 1,399 reviews

Review highlights

  • 9.1
  • 9.0
  • 5.1
  • 4.1

Good to know

  • Clean rooms
  • Good accessibility by car
  • Friendly service

Nearby

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    About

    Brookstone Lodge puts you within a 15-minute drive of Biltmore Estate and Asheville Mall. You can get a workout in at the fitness center or take a dip in the indoor pool. Nice touches like down comforters and designer toiletries are offered up in all rooms, along with LCD TVs and refrigerators.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Indoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Gift shop
    • Laundry service
    • No smoking
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    based on 1,399 reviews
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      7.0 "70% thought the service was very professional."
    • 9.0 "Excellent value."
      9.9 "99% were happy with the price of the breakfast."
      10.0 "100% thought it was a great value."
    • 8.5 "Location is great."
      9.0 "Easily accessible by car, said 90%."
      9.0 "City centre within easy reach, said 90%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
    • 7.4 "Good breakfast."
      9.9 "99% were happy with the price of the breakfast."
    • 5.5 "Food is average."
    • 5.1 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
    • 4.1 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
    • 3.3 "Internet is poor."
      1.5 "85% said the wifi quality was bad."
    • 2.9 "Disappointing wellness & sports facilities."
      2.6 "74% didn't like the fitness area."
      2.0 "80% said that wellness & sports facilities were unclean."
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    Overall rating

    7.9 Good
    based on 839 reviews
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
    • 8.5 "Location is great."
      8.8 "Easily accessible by car, said 88%."
      8.9 "City centre within easy reach, said 89%."
      10.0 "100% liked the proximity to sightseeing."
    • 6.9 "Breakfast is mediocre."
    • 4.9 "Disappointing food."
      2.2 "78% said the pork dishes didn't taste good."
      3.3 "67% did not enjoy the desserts."
    • 4.4 "Vibe wasn't good."
      3.6 "For 64%, the lobby entrance was sub-standard."
      4.0 "60% criticized the unstylish hotel."
    • 4.4 "Rooms are not good."
      3.6 "64% didn't like the uncomfortable beds."
      4.3 "57% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      4.0 "60% had problems with the shower."
      2.0 "Air conditioning was criticized by 80%."
      2.4 "76% found problems with the furniture."
      4.0 "For 60%, the rooms looked old."
    • 3.3 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
      2.8 "72% thought it was too noisy."
      2.0 "Air conditioning was criticized by 80%."
    • 3.2 "Disappointing wellness & sports facilities."
      2.5 "75% didn't like the fitness area."
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    Overall rating

    7.5 Good
    based on 405 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      7.4 "74% thought the service was very professional."
    • 8.3 "Location is great."
      8.9 "Easily accessible by car, said 89%."
      9.0 "90% liked the proximity to shopping."
    • 7.8 "Good breakfast."
    • 5.1 "Pool is mediocre."
    • 5.0 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
      5.2 "For only 52%, the bathroom was ok."
    • 3.9 "Not very comfortable."
      3.5 "65% didn't like the uncomfortable beds."
      3.0 "70% thought it was too noisy."
    • 3.4 "Internet is poor."
      1.5 "85% said the wifi quality was bad."
    • 2.4 "Disappointing wellness & sports facilities."
      2.2 "78% didn't like the fitness area."
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    Overall rating

    6.8 Good
    based on 41 reviews
    • 8.6 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.2 "Location is great."
    • 7.2 "Good breakfast."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 4.7 "Rooms are not good."
    • 3.9 "Not very comfortable."

    Overall rating

    7.8 Good
    based on 111 reviews
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
    • 8.3 "Location is great."
    • 7.7 "Good breakfast."
    • 6.8 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 4.4 "Rooms are not good."
      3.5 "65% didn't like the uncomfortable beds."
      4.2 "58% complained about the bathroom."
    • 3.7 "Not very comfortable."
      3.5 "65% didn't like the uncomfortable beds."
      3.0 "70% thought it was too noisy."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Good accessibility by car"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    quite large room
    ridge parkway
    traffic noise
    staff was pleasant
    best value for my money
    average for this star level
    hot tub
    convenient to downtown
    outlets for devices
    room was clean
    obnoxious loud
    downtown asheville
    conference room
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