|Top route||Medellín Jose Maria Cordova Intl to Bogotá El Dorado|
|Top airport||Bogotá El Dorado|
I am user of weel chair...crew don't matter...parecemos ganado. ..cliente service very poor
Appreciate the served small meal and tv
Was charged $80 for checking my carry on which was supposed to be delivered to my connecting flight. As I walked by the carousal there was my carry on… Carried it on my flight from Cartagena to JFK NYC. I should not be charged the $80 carry on fee as if I didn’t get my carry on then it would be stuck in Columbia.
My entertainment didn’t work through my flight, the crew member did the best they can but did not work.
All was good!
Seats were terrible
Food is not good at all
I had to pay another time my luggage, because I didn’t receive email but I showed them my discount from my credit card by taca
Didn’t like most of it - I was put in the emergency exit and asked to be removed from it and they didn’t accommodate me - no did they tell me what my obligations were - it was very uncomfortable because I couldn’t recline You can’t buy anything and they only offer water and coffee and a sandwich of their choice
Person at ticket counter did not know her job. Told me my check in information wasn’t mine. Duh. It WAS
Kiwi.com took our money and then encouraged us to cancel our flight to San Jose saying they would assist us with a refund. They never assisted us. So we lost the flight and $1200. DO NOT BOOK ANYTHING THROUGH kiwi.com
1 hour delay
Flight was delayed, missed my connecting flight, airline was not helpful at all
If you want a flight that treats you like a luggge or a cow or a non existent person. This is it. Where do I start?! The earplugs will give you a migraine. The movie/tv screen is unresponsive or has a 5 second delay time. Some functions on the tv screen do not work. Two small disgusting meals that even prisoners do not receive You cannot buy extra food or anything on your flight. Bathroom stinks. The flight was dirty to enter with. My first and last time using avianca This is a disaster.
All monitors were broken. Seat backs broken so they would not remain reclined. Screen kept flopping forward and hitting me.
The plane had technical problems and we were on the ground in the plane for a couple hours. Not typically and issue. But nobody informed us what was going on. The pilot said the mechanics fixed the problem and we are all set to go. Then we disembark the plane where we got even less information in the waiting area. Lastly the embarking and disembarking process is not seamless. Takes at least an hour doing a t by rows. This is our second incident and will reconsider Avianca. Sad as we used to love Avianca. Times have changed.
Delay over an hour
Terrible airline. Bad movie selection. No wifi. Bad food. No drinks. Bus to terminal. Terrible app.
Everything was exactly what I paid for. Good
I liked the fact that it was on time, seats were comfortable and WC were really clean.
Few problems I’ve discovered: 1. The e-ticket icons were misleading, lead me to believe one carry-on was included (image attached). End up costing me $100 for the carry-on at the counter. 2. Avianca does not allow booking to be managed if ticket purchased via 3rd party. I couldn’t purchase carry-on online or upgrade my ticket. 3. Avianca charged me $10 to use the counter instead of using the kiosk. But the kiosks were behind yellow (do not trespass) tape. The lady at the counter said nothing she could do about it.
Flight was delayed by about an hour without any explanation.
Packed flight and no in-flight entertainment. It was on time, however and everything went smoothly.
All was normal and as expected these days.
No complaints. All normal as expected.
It was just weird, the plane it was making weird noises and few minutes before landing it’s was moving a lot after all when we land it’s was smallish like gas or something burned.
Airline now is over charging for everything looks like spirit.
On board Avianca flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Avianca assistance team will most likely ask you to pay extra for checked luggage.
Avianca offers direct flights to 47 cities in 22 different countries. Bogotá, Medellín, and Cali are the most popular cities covered by Avianca.
Avianca concentrates most of its flight operations in Bogotá.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Avianca.
Travelers that fly with Avianca can choose from two different classes for their trip: Economy and Business. Economy provides basic amenities like a free checked bag, a complimentary hot meal, and access to the flight’s entertainment system, while Business will allow you to check up to two suitcases at no cost, benefit from priority boarding, and have access to the VIP lounges that can be found in certain airports.
Although this airline primarily operates out of Colombia, it services flights to over 150 destinations, many of which can be found in other countries. For those that would like to vacation in Europe, it is possible to travel to Spain, the Netherlands, Germany, and the United Kingdom. If you would rather go to a different country in South America, you can choose from destinations such as Guatemala, Ecuador, Uruguay, and Venezuela.
Avianca is known for having codeshare agreements with over 15 international airlines, including popular companies such as Air Canada, United Airlines, Iberia, Turkish Airlines, and Silver Airways.
Upwards of 10 different types of aircrafts can be found in this airline’s fleet, with some examples including Airbus, Boeing, and ATR. The Airbus A320-200 is the most common plane that is used, with more than 35 being flown by the company, and the aircraft is best for servicing medium-range flights that fit 150 passengers or less. The Airbus A330-300 is the largest plane that is used by Avianca, as it fits up to 300 passengers and crew members, making it ideal for longer international flights, such as to Europe.