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3 locations in Boulder
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10.0 Wonderful
Feb 2021
Pros:
Staff here are always conscientious about mask wearing, pick-up and drop-off are quick and easy with minimal interactions.8.8 Very Good
July 2020
Pros:
Drop off was super easy and I got an even better car than I expected.Cons:
The all fees including the deposit should have been included in my reservation details. The location I was originally supposed to pick the car up from was closed and I only found a bit before I was supposed to pick the car up.6.0 Okay
Dec 2019
Pros:
Staff member Sarah was very nice.Cons:
The initial car had a broken windshield washer, and I was told there were no other cars available. After a call and a couple of trips back to the car rental place, they were able to find another car. It would have been unsafe to drive a car without a functioning windshield washer especially on snowy roads in Colorado.2 locations in Boulder
One location in Boulder
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2.0 Poor
Dec 2021
10.0 Wonderful
Dec 2020
Pros:
Karen Edwards is outstanding! She’s worth more than whatever you’re paying her. She’s ready for much bigger responsibilities!Cons:
All was fine!10.0 Wonderful
Oct 2020
Pros:
Very friendly staff3.6 Poor
Oct 2020
Pros:
The staff was friendly just understaffed not enough help. Your employee had to attempt to clean cars, rent cars, fill cars with gas at another location. How can hertz justify one employee to do all those jobs and not be able to attend to customers in a timely manner. The car had just returned from Florida wasn’t cleaned to covid standards. There was dry dirt prints on the seats from a dog being in the vehicle. Wasn’t wiped down properly. If you have covid standards then they are not being met! This employee is doing the best he can with all these jobs and hats put on him. I don’t fault your employee I fault hertz corporate rent a car for the sub standards. I don’t know about the higher ups but when I spend $353.00 of my money to rent your car I expect a clean car the outside had bug kill in the hood and windshield. I am disappointed in this transaction and hope you take this into account how you handle your rental business in the future!Cons:
The car could have been cleaned inside and out that isn’t a far fetched expectation.8.0 Very Good
Dec 2019
Cons:
Weird to just leave car at the airport with no official check in. But apart from that all v easy9.2 Wonderful
Aug 2019
Pros:
Staff was super friendly and helped me very fast. The car was clean and she went over everything with me before taking it which was great.Cons:
Price could have been better for such a small car.2 locations in Boulder
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10.0 Wonderful
May 2024
2.0 Poor
Feb 2024
8.0 Very Good
Apr 2021
Pros:
Easy rental and return. Had the vehicle that we wanted/needed. Vehicle was clean and in good condition.Cons:
There were no issues.2.0 Poor
June 2020
Pros:
Nothing. Representative was extremely rude on both pick up and drop off. High pressure sales tactics for extra insurance, add ons and lied about the available vehicles. Wanted to charge me extra for " the only available car" being above the tier I paid for.Cons:
Absolutely everything! Rude service.6.8 Okay
Oct 2019
Cons:
Car was not clean. Windows were smeared.5.2 Fair
Aug 2019
Pros:
The car itself was very up to date with technology which was nice and having Sirius on a long roadtrip was great.Cons:
Waited in line for 30 minutes to get my car and it was gross on the inside. Also called about 8 times in one day to try to get ahold of someone to ask a question and no one ever answered the phone.One location in Boulder
One location in Boulder
One location in Boulder
Pick-up location | Boulder |
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Car types | Pickup |
Hire locations | 0 |
Airport locations | 0 |