Cons: Collision at the desk was $25/day vs $10 on the web. The agent said the office collision coverage was better but that wasn't clear. Also the drop off location is in Jackson and not at the airport requiring a shuttle .
8 Dec 2015
Pros: The make and model were modern.
Cons: The car reeked of smoke
6 Mar 2016
Helpful, friendly customer service.
Pros: The car was clean & as described.
28 Jul 2016
Extremely impolite service
Pros: I have experienced the extremely impolite employ, and he was the most unpleasant service representative i've met in my life. He even threated me that he will not tent us a car if he wants. unbelivable.
18 Sep 2016
Pros: Had to swap out suv. First one "shook"on the road.
27 Dec 2016
Beware the bait and switch scam
Cons: I've seen other comments on this tactic: I reserved a "Subaru Forester or similar" vehicle, and the rental counter offered a Ford F-150 pickup truck. Of course, my only other option was to upgrade to a Chevy Traverse SUV for an additional $30/day. There was no way I was driving a truck with very little weight over the rear drive axle on the snowy roads of Montana. Shame on Alamo for using this shabby ruse.
1 Jan 2017
Car and price were great but attempt at upsell cou
Pros: Car comfort price
Cons: Counter agent tried to upsell my husband on different car. Insisted we inspect it or we were liable for damages spewed the directions to the. Car so fast and snnottily bscause we wouldnt upgrade i couldnt hear her. After 14 hours of flying etc walked into bracing cold with all luggage and to almost farthest point in parking lot. Car covered in snow . We tried to inspect but with snow and ice all over it ....on way to destination when ice melted and we opened sky top could see ding on windshield and big ding on sky top window.
11 Feb 2017
Great customer service
Pros: Easy to rent and get the car and drop off.
Cons: Smelled bad inside. But didn't want to exchange out after we put all luggage and car seats In.
3 Mar 2017
Cons: i was told to just bring a debit card and when i got there they said i needed a credit. so i had to rent from someone else for 4x the original price i was told
19 Mar 2017
Pros: That there were other vendors I could access instead.
Cons: When I arrived to pick up my compact car I was told that all they had was a 12 passenger van. I told them that wasn't a compact car and that I was driving through the high winds of Wyoming with my family to the city of Denver. I said I thought my reservation guaranteed me a compact car. The woman at the counter said, "it guarantees you something with four wheels and doors." I stayed polite throughout, she seemed irritated and glib. I ended up canceling and booking with Avis for twice the price but better service and a reasonable vehicle. The headaches continued when I called customer service to get my refund. I won't use Alamo again.
Pros: Nicely surprised with an excellent vehicle. Great value! Process was fast and easy.
28 Jul 2017
Pros: Room for 3 plus fishing gear
Cons: Warning lights repeatedly came on, and then off -- emissions control, tires, other symbols
12 Aug 2016
Pros: Actual car was good and I appreciated the bluetooth feature. Service was efficient if a bit cursory.
17 Oct 2016
Cons: Visibility out of car
24 Oct 2016
Reserve a full size, get a van!
Pros: The second customer service person I worked with was very helpful and friendly.
Cons: The first customer service person I had to deal with was very arrogant and un-helpful. I had reserved a full size car a month before I arrived and he gave me a mini-van (on the large-ish side). When I complained he said that it was an upgrade and the fuel economy was the same for a car and a mini-van
23 Jan 2017
too expesive poor customer service at the counter
Cons: the 4x4 did not always work or come out of 4x4 in the snow. we had to stop and back-up for it to disengage.
the defroster and back windows were not working and stayed iced up on the inside
we were promised a the largest 4x4 ford expedition 8 - 9 passangers and luggage but received a Toyota Sequoia
2 Feb 2017
Pros: Very helpful agents, smooth process, great vehicle..all around great experience. Thank you.
11 Jun 2017
Pros: What luck?! We got a new car. We were the second renters (based on mileage). Who could ask for anything more?
8 Jul 2017
Cons: The car and windshield were not cleaned of residual insect and plant droppings.
20 Jul 2017
Rediculously long wait
Pros: Had to stand in line for over an hour and a half to pick up rental car. Other car rental counters had little to no wait at all. If I could have cancelled my reservation I would have on the spot.
Cons: There was no rental. In spite of my reservation, when I arrived at the Airport, there were no cars. I was forced to change last minute to Hertz and pay 100 dollars more.
26 Jan 2016
Cons: They rented another reservation right out from under me because I wasn't at there desk within two hours of the time I said. I ended up having to drive a uhaul to Denver instead. Poor customer service and no desire to fix it. The van they gave us had some of the worst tires I've ever seen. Won't ever rent with thrifty again.
28 Sep 2016
Pickup and drop off challenges but still good valu
Pros: The price for full size rental
Cons: Had to wait 40 minutes for a car to be available. Return location in rental return not well marked. Asked some one from another company where the thrifty spots were but never found a row with a sign and finally just parked in an open space. So price was worth the extra time if you have flexibly in your schedule but not if you are in a hurry.
19 Oct 2016
Pros: NO CARS AVAILABLE WENT TO BUDGET
7 Nov 2016
Pros: Quick easy pick up process
Cons: If you drop off after hours you will leave the car in an unlit parking lot and the walk to the terminal is lengthy. If someone happens to hit your car after you drop it off you would have no recourse with regard to any damages Thrifty may charge to you.
21 Dec 2016
Pros: no rentel fromthem even though I paid for it for my son to come home
30 Jan 2017
Great price. Long walk from drop-off to terminal.
Pros: Great price.
Cons: The drop off parking lot is a healthy walk to the terminal when you have lots of luggage and no carts.
15 May 2017
Pros: The ease of pick up and drop off. Customer service
Cons: Maybe a little more clean?
16 May 2017
not as cheap as it seems.
Pros: awesome car, easy pickup and drop off.
Cons: almost $200 in hidden fees.
18 May 2017
Pros: Overall a great experience. Easy to check in. The car I received was clean and any scratches and the window ding were already noted and marked. The rental agents were friendly and very efficient.
Pros: There was no staff at budget and the single Avis rep was busy. Took awhile to even be able to ask where to drop the keys. Nice that there was at least a drop box.
20 Jun 2017
Great service in Belgrade
Pros: The car was great, the original pricing was good, the service in Belgrade was exceptional! The supervisor was quick to figure out our tax exempt status since we were a church group.
Cons: Every time I turned the car on, the "Oil Change" message would come on. There were a ton of cars on their lot and it was a bit challenging to find, but the panic button proved to be very helpful!
25 Jun 2017
Pros: The rental desk was extremely nice and acccomodating
25 Jun 2017
Pros: check-out smooth
Cons: Car was not what I booked....I requested large sedan for extra leg room. I am older (also 6'4") and have knee and hip problems ....hence the NEED for extra leg room the average person would not need.....I was not happy and I will not book a rental through these folks again
18 Jul 2017
Pros: We got a great low mileage mini van and it was perfect for our long trip. The budget counter person was very helpful and honest, as we got a mini van that was just returned. It wasn't cleaned and had less than a qtr tank but he told me about it up front and I was good with it.
2 Aug 2017
Pros: Gave me a higher class vehicle
Cons: Car was not clean
17 Aug 2017
Pros: Staff were excellent at both check inadequate check out.
Cons: The only challenge I had was the car was not in the designated pickup spot.
25 Aug 2017
Efficient and Easy
Pros: I booked this last minute and everything was ready when I arrived! It was a very efficient and easy rental!
Cons: Had to park in the middle of nowhere to return car but it is a small airport so it isn't so bad.
Pros: The service this was well staffed, the staff members were efficient and friendly.
Cons: They did not have a wide range of vehicles (we rented an SUV) and it was a long outdoor walk to pick up the vehicle from the lot, and an even longer walk to drop off the vehicle. This is not at all convenient given that we had an infant and was rather cold.
31 Jan 2017
All things considered
Pros: Counter staff was very friendly and helpful
Cons: Vehicle located a bit far from the terminal.....but the airport had limited space for vehicle storage and only outdoor surface parking.
24 Mar 2017
Cons: The car I rent wasn't ready so I have to rent another one was nice but speed too much...
19 Jul 2017
Pros: Size was great
Cons: The vehicle wasn't very clean and smelled. Less than quarter tank gaa,wiper blades bad and license plate tags expired
20 Sep 2017
Pros: Drop off/return was quick, easy and seamless.
Cons: Waited over 30 min for shuttle to and from airport. LONG lines upon arrival and departure. Old car missing basic features.
Last time I'll go to Ace.
29 May 2017
Age and wear and features
Pros: Car had 50000 miles on it and showed the wear. We rented two vehicles and received this one the Ford Expedition. And a suburban. There was no comparison in features of the expedition and the suburban the ford was far inferior
Cons: Not pleased with the one of the two vehicles. The ford was no where equal in features and size. Very disappointed that the cost was the same for both. Definitely not a good deal.
4 Jun 2017
Pros: One rental good the other not so much. Same rate for both rentals, but absolutely not equal vehicles. Ace needs to reevaluate.
Cons: We rented two vehicles. Both were charged the same rate. One a Chevy Suburban the other a Ford Expedition. No comparison. The Ford was not equal and should never have been the same rate. The Suburban had video, auto tailgate lift and other features.
Pros: Easy pickup, free upgrade to SUV, great car.
Cons: Dirty upon pickup (mostly outside, but a little dusty inside too)
28 Jun 2017
Easy but a little late
Pros: Counter agent was very nice, car was clean and worked well.
Cons: We arrived at 8:30 am for our 8am pick up and there were no clean cars available. We got a car at 9am, not too much later, but was a small annoyance.
22 Sep 2017
Avis came through with a car that would fit our needs
Pros: The Avis agent was very responsive to our concerns. He found a backup vehicle, which although did no go through cleaning after the last rental (he stated that and we accepted ), was large enough and comfortable enough to meet our needs. You'll see our complaint in the "Didn't like" category. After a few anxious moments in the Bozeman airport rental counter, we were very pleased with the eventual outcome.
Cons: When we rented a car, the advertisement stated that it would be a premium vehicle (Lincoln MKS or equivalent). Since I own an MKS, I knew what to expect. At the rental counter we were rented a Volkswagen Passat, which is nowhere the size and comfort level of the MKS. I know someone puts these two vehicles in the same class based on some criteria, but I assure you THEY ARE NOT. The Passat does not have the head room, leg room, hip room etc. we required. We could not tolerate 2 weeks in that vehicle comfortably. Please review your list of criteria prior to categorizing a vehicle.