2.0 Mediocre28 Dec. 2021
They take you more money that they should, the car had technicals problems before I took it, and they still gave it to me
1.9 Horrible15 Sep. 2021
Huge difference between published prices and final cost. Manager is very unprofessional and rude. Employees are overworked. There is no policy for early returns refund even partial. Poor management and expensive, much better options out there, they have no interest in customer fidelity. I will never rent from them again.
1.9 Horrible10 Aug. 2021
2.0 Mediocre11 Dec. 2018
I will not try them again ....
2.0 Mediocre10 Sep. 2018
NOTHING!im usually a very positive person but i got to the rental and they did not have my reservation i called payless and they said the reservation was there and i said no cause the man at the counter said there is nothing... the man said then we do not know you need to figure it out.....SAY WHAT!!!! mind you i had been traveling all day and it was 2 am!
2.0 Mediocre10 Aug. 2018
They didn't have a car for me
2.0 Mediocre26 Jun. 2018
Bad serviceEmployees do not understand the nature of their business or their clients. They make no effort to satisfy customers. Some cars are in really bad shape. I had to wait one hour before I could get my car. They do not have an office at the airport.
4.4 Okay2 May 2018
Hidden FeesNice staff at the Bucharest PaylessWe were promised by Car rentals.com that all fees were included. when we got to Payless they made us pay another 80 Euros for a 1 way fee and 10 Euros for highway pass fees. I am working on getting refunded.
2.0 Mediocre31 Jan. 2018
they have hidden tax((I paid +50% more that we agree ,when I get the car. They charge me for winter tyres 50 euros. By law in Romania they were supposed to have them on the car in the winter I'm very, very unhappy with Payless.I will never use this rental company again.
8.0 Excellent10 Nov. 2017
Please add a phone number for this rental location to the reservation!Great price.Unclear what number to call for shuttle to rental lot.