Cons: Not being able to change drop location without additional fees
18 Nov 2015
Pros: Everything was easy as pie!! No drama and flawless.
19 Nov 2015
Pros: Was upgraded from a caravan to town & country. Great extras with comfy drive. Easy to book & easy to return.
Cons: Did not have a minivan that was booked. Did offer a SUV at a discount, but too small for my propose. One was due to be returned,so had to wait 30 minutes for it.
3 Jan 2016
Pros: Speedy drop-off process. Didn't have to wait in a line.
12 Sep 2016
Cons: Customer service was terrible.
13 Sep 2016
Charged wrong card
Cons: Lady at the desk was rude. Car was way too small. They charged the wrong card. Which is funny because they had me sign for everything. But then they charged my husbands card after they assured me it would go on the correct card. Not happy.
Pros: Car was like-new and very clean. Drove and handled very well.
Cons: The car's climate control was a bit frustrating (occasionally would switch back to outside air, couldn't figure out why). Also didn't have cruise control, which was uncomfortable for a 10-hour drive.
25 Sep 2016
Cons: They didn't have the vehicle I reserved, which was fine. But, they gave me a small SUV. The vehicle wasn't clean and drive horribly. The transmission kept slipping, the handling was awful, and as an aside, the radio would only pick up a station or 2 even in a metropolitan area.
26 Sep 2016
Pros: Great, friendly service and convenient.
28 Sep 2016
Pros: I was pleased with the value of this vehicle.
Cons: This vehicle had damage all over the exterior, which was duly noted prior to taking possession. The windows were dirty.
18 Oct 2016
Worst car rental company
Cons: I reserved a car over a week before the scheduled pick up and I was informed on the day of my reservation that Hertz had no rental cars available. I was not provided with a courtesy phone call to advise me that there was no car available and did not receive an apology for their error. After waiting on hold for 10 minutes, a Hertz representative, Laurenae, advised me that there were no rental cars in my area and that there was nothing she could do. She then went on to say, "What do you want me to do, I don't control the weather." I was appalled by the lack of remorse and the poor customer service. I understand that things happen and mistakes are made; however, the terrible customer service is what set me over and caused the most frustration. I will never use this company or recommend using them to anyone again. Worst experience ever!
Pros: John with Thifty made my whole experience very pleasant. He was knowledgeable, helpful, and courteous.
25 Oct 2016
Cons: The vehicle was not ready for pickup at the agreed time, had to wait for over an hour, gave us an upgrade that we didn't want then had to return the vehicle the next day because the check engine light came on. Never had this problem and I've been renting vehicles for over 10 years while traveling with the military.
14 Nov 2016
Cons: Price was double what I was quoted in my reservation.
6 Dec 2016
Cons: They tried to charge me ten times the quoted price. There were a laundry list of hidden fees and they wouldn't let me rent because I'm 21.
Cons: When I picked up the vehicle there was a chip in the windshield and I had the employee at in the lot annotate that it was there, but when I dropped the vehicle off they tried to charge me for it. It took a long time to talk to the manager and a long time for her to clear it up. Also, I needed to extend my rental car and the guy on the phone told me that it would cost me almost 2 hundred dollars to do. The only choice I had was to return the car and rent another one for $118 but the lady at Alamo told me that I could have done it for $27. She said that it was too late to do it for $27 because she had already closed out the rental so I was stuck paying the $118. Bullshit!
4 Dec 2016
Cons: Sneaky upgrade tactics. They informed me the only compact available was a 500c but I could upgrade for 10 dollars a day. I declined and when I got the car it was a 4 door versa. (No fiats in sight anywhere).
Cons: Car tires were wabbling/shaking all the way
Engine oil change reminder massage kept coming
Up all the time.
Old jps (for extra charge) not updated
Took us to Manhattan instead of queens at midnight
had to pay more toll fees
3 Nov 2016
Cons: I had a car reserved and there were no cars available when I arrived. Had to use Alamo instead.
Pros: Kelley was a wonderful associate, who took time to actually have a conversation and explain my options to me. I was upgraded to a bigger vehicle (all the compact were gone) but Kelley gave me a few to choose from.
Car was clean, Great value for the money!
12 Apr 2016
Pros: Great people at a great company! I highly recommend!