2.0 Mediocre4 Jul. 2021
Our flight was delayed by 1 hour and we arrived 4:30 MST. Nobody from Alamo was present at the airport, all taxis were gone, phones would not work etc. We had to rent a car from Hertz that cost us more for 2 days than our entire weeklong reservation through Kayak.
2.0 Mediocre28 Jun. 2021
Terrible experience. Did not honor the price I was quoted and booked. Do not rent from this site. They do not honor anything and charge you a lot for insurance.Not using this site.
6.0 Good4 Jun. 2021
Staff was friendlyThere was a mandatory charge of $25 per day for insurance that was not indicated at time of booking and we had no alternative but to pay it. This should have been disclosed in advance.
2.0 Mediocre4 Apr. 2021
They did not have the mini van we rented and we weee a group of 7 so the small car we got offered instead wasn’t going to work for us so went without a car
10.0 Excellent2 Jan. 2019
Quick pick up and drop off.I liked the dropoff being so quixk.
2.0 Mediocre29 Dec. 2017
Quoted Rate extremely wrongWe arrived at the airport in Loreto Mexico. The rate was to be $4 per day. OK I know that we should have some insurance - but in reality we have a great deal our own insurance. But I plan to add some insurance when we get there. Insurance is not 10 or 20 dollars a day, no it is $50 per day. Not only that - but you MUST buy their insurance. Anyway we decided against, just as well the city is tiny, tiny and we walked most everywere and hired a driver for out of area trip, rented a car for 1 day to look around the different beaches. So I guess the high prices forced us to see things from a different perspective.
8.0 Excellent5 Apr. 2017
Good dealConvenient, right outside the arrival door at the airport. This was the first time renting and we did it because it was cheaper than the cost of the shuttle to Villa del Palmar at the Islands, where our timeshare is. The car fit the 5 of us and the luggage. Return was easy even though no one was there for the turn in....No one there to turn the car in when we left, just placed the keys in the box. I had to contact ALAMO customer service after i got back home to try to get a receipt from them for the final bill, which ended up being $30 more than expected, even with the mandatory third party liability. ALAMO customer service really helped and that was appreciated.
6.8 Good30 Oct. 2016
Don't be fooled by list priceMexican third-party liability insurance is not included in the fees and is required for Mexico, if you don't want to sit in jail while they figure out who is at fault in the accident. It is not covered by your credit card or your US insurance policies either. It is significantly more expensive than renting the car. overall though it was about $350 for a week renting a Volkswagen Jetta.