Syracuse car hire

Syracuse car hire

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Syracuse, NY, United States
4 Dec — 11 Dec
Same drop-off
Syracuse, NY, United States
Sat 4/12
Noon
Sat 11/12
Noon
Driver's age:

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Syracuse car hire information

Pick-up locationSyracuse
Hire locations16
Airport locations10

Syracuse car hire reviews and directory

Rated no. 1
Hertz
Best rated
6 Good (105 reviews)
3 locations in Syracuse
Hertz
Locations in Syracuse
  • 6.2
  • 6.3
  • 5.9
  • 5.6
  • 6.1
Recent reviews
10.0 Excellent21 Nov. 2021
Pick up & drop off were easy. The van drove very well.
2.0 Mediocre3 Nov. 2021
GEORGE THE MANAGER located on Burnet Ave in Syracuse cancelled my reservation after I said I need a van to travel to Florida. He said he could get me something similar, such as an 8 passenger SUV.. I told him that this would not work because we are relocating to Florida. I said cancel the SUV and George cancelled the entire reservation. I was so pissed off that used some expletive's toward George at the end of our conversation but nevertheless he could have tried to help me right from the beginning, as a opposed to being indifferent and a care less attitude. So in the end your company lost out on a one way van rental to Naples Florida in the approximate amount of 674.00. Furthermore now that I am retired and can afford to travel, I will never do business with hertz again
2.0 Mediocre20 Oct. 2021
Car was not at airport (requiring uber to rental site) and initial rental had to be returned because it reeked of cigarettes.
1.9 Horrible18 Oct. 2021
They didn’t have the car I reserved, wouldn’t let us in out of the pouring rain and shut the door in our face
1.9 Horrible5 Oct. 2021
Do not come here!
7.9 Good27 Sep. 2021
The car was as advertised.The price was really good.The rental office was disorganized as best.The staff was friendly but they were going to give me a car..it was blocked in they couldn't find the keys to the other car.The next car they were going to give me had a issue with it.Finally the third car was good.But to their credit it was less than 30 minutes to get out the door.Looks like a lack of leadership.But all in all a pretty good experience at a really good price
3.9 Mediocre15 Sep. 2021
There was a wait to get attended, but once I was the agent was super friendly and efficient. He was great. The car was very dirty when we're handed the keys. A strong oder of cigarettes and dirty interior seats. It had not been cleaned. The car was comfortable other than the smell. It drove great and we had no issues. I was not explained the drop off process so I was confused when we left the car and the keys in a box. Overall an OKAY experience. The agent was the best part though. Super nice.
10.0 Excellent8 Sep. 2021
Great experience. Easy and as expected.
1.9 Horrible23 Aug. 2021
They cancelled my reservation at the last minute and did not provide me with an alternative option. They left me stranded since the area I was in had no more care rentals.
1.9 Horrible20 Jul. 2021
I prepaid for my rental car and was told that there were no cars available. They then said they had one for me but it was filthy (I have pictures). The gas was less than 1/4 of a tank. I tried calling the Hertz and was told I could swap the car out at the airport location They refused. I wasted 3 hours trying to rectify the situation and another 1 1/2 hours cleaning the car to put my children in it. It was horrible. Told to file a complaint online only for the website to not be working and the phone number will not work either. Very upset.
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Rated no. 2
Enterprise
8.2 Excellent (30 reviews)
2 locations in Syracuse
Enterprise
Locations in Syracuse
  • 8.1
  • 8.3
  • 8.2
  • 8.2
  • 8.1
Recent reviews
1.9 Horrible6 Oct. 2021
I booked a car at the airport in Syracuse, just to find out that the car was never booked there but in the downtown. Which, naturally caused some issues as I had to head out for a customer dinner held in Skaneateles and then next day to our production site in Auburn. This situation caused the issues as well to Enterprise, as they had cars on the airport booked for other customers already. Eventually, we resolved the situation luckily, with loads of energy lost and nervousness around time, money and energy. Thus, I never even took over the car booked through Kayak as there was no sense for me to book the car in downtown Auburn - which was my end destination from the airport in Syracuse.
10.0 Excellent30 Mar. 2021
The pick up was very easy. The vehicle was clean and ready to go.
8.8 Excellent26 Oct. 2020
Yes I was greeted at the door for pickup and drop off, no issues, everything went smooth.The car wasn't cleaned well. The car mats were soaked with water. There were two pickles, yes pickles, wedged in between the seats. There was the smell of weed throughout the car. There was a weed spray in the door, called Blunteffects, left behind by the previous renter.
2.8 Mediocre8 Oct. 2020
Staff said they would drop me off...I was told to be there after 2:30. I was also told they were at the Watertown airport which is not the case and the Sheriff at the airport said they get numerous customers coming there for enterprise. When I got to the right place it was 3:30 because I was at the airport for 20 minutes, on hold with local office waiting for a employee to answer for 20 minutes. When I called again a girl picked up and said I was misinformed by one of the employees and the radius of drop off is 15 miles and no one could take me to Clayton.Staff needs to know the policies. Website needs to state the radius. Staff needs to answer the phone...I have yet to get through to the Syracuse staff to dispute the bill. I got charged 173 and The Syracuse guy gave me paper work for 139
10.0 Excellent6 Sep. 2020
Everything was excellent
6.0 Good3 May 2020
YesMake sure vehicle is completely ready for long distance
10.0 Excellent30 Jun. 2019
It was great. They gave us a bigger vehicle and even paid for our Ride to the airport because the shuttle was not available.
7.6 Good8 Feb. 2019
Friendly staff, pick up/drop off quick and easyLooked at rental prices in the AM, went to book it later in the afternoon and price/day almost doubled. Asked why and they said prices can change hourly. So if you see a good deal book it immediately
8.4 Excellent13 Dec. 2018
Simple, very helpful staffInsurance and liability insurance expense because my insurance co. would not cover a 12 person van.
8.0 Excellent13 Jun. 2017
I reserved a compact car, but they could only offer me a pickup truck or a minivan. The minivan was nice and well equipped, but I would have preferred to have the vehicle I reserved instead.
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Rated no. 3
Payless
7.4 Good (42 reviews)
1 location in Syracuse
Payless
Locations in Syracuse
  • 7.4
  • 7.3
  • 7.3
  • 7.3
  • 7.4
Recent reviews
2.0 Mediocre27 Aug. 2020
The staff was professional.If i got my refund because I never got to rent the car. That would be nice. They should somehow utilize there software to know if there are any cars for rent. Please help me get my refund. I got my refund from the insurance company for extra insurance but not for the car
10.0 Excellent28 Jul. 2020
Staff in Syracuse was great, dropoff was super easy in Boston.Nothing it was amazing.
9.2 Excellent6 Jul. 2020
Cheaper
6.4 Good31 Mar. 2019
Staff was great.Car was dirty, inside & out.
6.0 Good10 Dec. 2018
Purchased insurance but never got the confirmation for insurance I had to purchase twice
2.0 Mediocre1 Nov. 2018
Please don’t use this company. I got to the airport in Syracuse and it turns out they don’t function on saturdays. I ended up booking with Avis. I will run the other way if I ever hear of this car rental company again
10.0 Excellent5 Sep. 2018
Got a great rate for Syracuse which is ridiculously expensiveEase of booking and priceSyracuse airport is torn up and extremely hard to navigate - not Kayak's fault but a really bad experience for travelers there.
6.8 Good13 Aug. 2018
Payless in SyracuseDon't bother calling the pickup phone number because they will never answer. Just try to figure out where they've been moved to due the the construction in the airport! Also the EZ Pass did Not work!
10.0 Excellent5 Jun. 2018
Great Service - helpful folksFor the first time ever I forgot to refill the car before returning it. I was running super late to my flight, and they were completely understanding. I expected to pay the fee for refilling, but they were extremely understanding and realized that I only used a few gallons of fuel - they charged me the pump price instead of the fee. Extremely thoughtful - will definitely rent from them again!!I don't have a bad thing to say. I was a little disappointed that I paid twice for insurance, once through a third party during the booking, and another when I arrived. I wish it was all together - but that's it.
2.0 Mediocre7 Apr. 2018
Was not able to make a change to my reservation. Very poor.
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Rated no. 4
Dollar
6.2 Good (46 reviews)
1 location in Syracuse
Dollar
Locations in Syracuse
  • 6.7
  • 6.5
  • 5.9
  • 6.2
  • 6.1
Recent reviews
8.0 Excellent10 Nov. 2021
Additional charges with no clear understanding what they are for.
10.0 Excellent9 Nov. 2021
Sirius in car
1.9 Horrible10 Sep. 2021
They were CLOSED when I arrived. My flight was changed at the last moment and I arrived a little later then expected and no one was there for me to get my car. Had to rent a car from Alamo and still have not heard anything about a REFUND on what was paid.
1.9 Horrible5 Aug. 2021
Refused to honor same day reservation.
1.9 Horrible2 Aug. 2021
Our vehicle was dirty inside. There was food on the carpet and garbage in the side of the doors. The registration in the glove box was expired. The car did not smell like it had been cleaned.
3.9 Mediocre26 Jul. 2021
Car did not run well. Would shake over 55 MpH. Seats were dirty and looked worn out. Cost to rent was super inflated.
7.9 Good24 Jul. 2021
All was great except that the keys were not at the check in desk for any of the cars.
1.9 Horrible10 Jul. 2021
I’m not sure my issue was with Dollar or Priceline but my reservation could not be found at the rental car counter at my destination so I called Priceline to inquire and they stated that the only thing they could do was send an email to the rental car counter to confirm that they couldn’t in fact locate my reservation which they said could take 10 days for them to respond so I could then be refunded. So I’m at the rental car counter with no reservation because it couldn’t be found and no refund. The simple solution would have been for the Priceline rep to either get on my phone w the rental car (Dollar/Hertz) rep and talk to them or call them directly right then and there to rectify the situation. So I ended my phone call w Priceline because they were useless and the Hertz agent then proceeded to match everything my original reservation had in it. Needless to say I won’t be using Priceline or Dollar to book a future rental car. I would like to be refunded ASAP and be kept in the loop as far as when I will be reimbursed for this abortion of an experience renting this vehicle.
10.0 Excellent2 May 2021
It reeked of cigarettes
2.0 Mediocre20 Mar. 2021
Nothing!There was a huge line at the counter, and a long wait to pick up my car. I was supposed to get a full size car but the only car they had left was a compact. Awful experience!
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Rated no. 5
Thrifty
6 Good (30 reviews)
2 locations in Syracuse
Thrifty
Locations in Syracuse
  • 6.6
  • 6.5
  • 5.6
  • 5.6
  • 5.6
Recent reviews
2.0 Mediocre9 Apr. 2018
It was freezing cold out and we walked to our Thrifty rental place andNothingThe place where we rented the car had been closed for 3 months. We are very very disappointed. Walked in the freezing cold and wasn't able to have a car to start our vacation off with very disappointing. Was never told.
2.0 Mediocre15 Mar. 2018
Rental did not existI got to the counter and was told that Thrifty had not had a presence at the Syracuse airport for several months. I had a panic attack, then booked another car with a different search tool. I won't use Hotwire or Kayak again
2.0 Mediocre21 Feb. 2018
Thrifty Car Rental at Syracuse Airport CLOSEDMade reservations on 1/21/18 for rental dates of 2/16 to 2/20. When we arrived at the airport on the morning of 2/16, we were informed by other car rental agencies that Thrifty had closed up permanently about a week prior, not only at the airport location but at all locations that the one franchisee/owner operated. We were not informed by any means, which left us scrapping for another car. We were able to obtain one through Budget/Avis, but unfortunately we were unable to get the size car we wanted. Any car is better than no car, but had the Thrifty franchisee/location owner informed us at the time they closed, we would have been able to search out a car from another agency. Poor management and ownership representation. Would like to give ZERO stars.
6.4 Good16 Dec. 2017
staff and check in were smooth.It was a snowy day and the vehicle had inadequate tires for the conditions.
3.6 Mediocre27 Nov. 2017
Should have driven my own car and risked breaking downBluetoothI paid almost $400 for 3.5 days. If the car was at least midsize it would have been almost worth it, but it was a tiny compact Ford Fiesta and I felt carsick the entire time driving it! Mind you this was almost $400 without ANY coverage. $25 extra per day because I’m under 25 years old. I will never rent from thrifty again.
2.0 Mediocre31 Oct. 2017
PoorThe place never let me get it because he claim i yelled at him he was very racistNever got a chance to drive it
2.0 Mediocre25 Oct. 2017
No car despite reservationnot one thing.We arrived to the airport only to learn that there was no car available for us despite holding a reservation for weeks. No notification. No offer to remedy the situation. Terrible service. Will never use Thrifty again.
4.8 Okay18 Oct. 2017
When I got there the price that you quoted for both days was only valid for day 1. Ad then when I extended by a day,it was raised again. Most other car rentals I have used get the chargecorrect up-front.
3.6 Mediocre17 Oct. 2017
Bait and switchRate advertised when booked was special, "compact" - to be a vehicle "compact or larger" to be determined upon arrival. Upon check-in attendent said that rate was for whichever vehicle they have the most of, which in this case was 12-passenger vans. Driving a 12 passenger van was a rediculous option for my purpose, so I asked for a compact vehicle. She said they had none. The only other viable vehicle available was a luxury, which they said they would discount. Cost ended up being $310 instead of booked rate of $120. I'm very unhappy and diasappointed. Also after getting vehicle I smelled, and noticed marijuana crumbs on center console storage area.
10.0 Excellent17 Oct. 2017
Satisfied customerVery friendly and helpful people. The car was excellent and the cost reasonable.Nothing
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Rated no. 6
National
8.8 Excellent (2 reviews)
1 location in Syracuse
National
Locations in Syracuse
  • 8
  • 10
  • 9
  • 8
  • 9
Recent reviews
7.6 Good12 Sep. 2016
Pro's and Con'swe were upgraded to a nice SUV.Employee got snippy when I declined coverage and said he actually enjoyed it when people decline and then have an issue and their insurance rates go up.
Rated no. 7
Alamo
7.6 Good (14 reviews)
1 location in Syracuse
Alamo
Locations in Syracuse
  • 7.5
  • 7.7
  • 7.7
  • 7.8
  • 7.2
Recent reviews
6.4 Good16 May 2017
The car smelled of smoke and had stains on the seats.
9.2 Excellent25 Apr. 2017
Overall good jobUpgrade my car to SUVPrice of suv
5.2 Okay19 Apr. 2017
Good car Good gas mileageDrop off was terrible. Persons in garage were pushy and grabbed my keys and locked the car as soon as I arrived. Asked them THREE TIMES NOT TO LOCK THE Car UNTIL I GOT MY TGHINGS OUT!!! But they did anyway and said they did not. They had the keys so it was not me who locked it. Seemed like they just wanted to grab the car and not give me time to exit Just a bums rush!!
10.0 Excellent4 Jan. 2017
no hassle
6.8 Good21 Dec. 2016
Hoping for a better experience next timeThe price was much more affordable than Hertz's car rental for a driver under 21 years of age, although a little excessive.The car was parked very close to a car on the left, which made it very difficult for me to get into the car initially. The car was not clean when I first entered it. The steering wheel was oily and there were crumbs from food on the floor and under the emergency brake. The windshield wipers had some sort of sticky residue under the rubber, not allowing me to properly wipe my windshields. Visibility was low during my road trip, making driving somewhat dangerous.
2.0 Mediocre15 Oct. 2016
The whole dealing was a messI got no help from u to correct the problem poor service
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Rated no. 8
Budget
7.5 Good (12 reviews)
1 location in Syracuse
Budget
Locations in Syracuse
  • 7.6
  • 7.6
  • 7.6
  • 8.3
  • 7.8
Recent reviews
8.0 Excellent2 Nov. 2021
They were great but a little hidden in the back if a warehouse building.
1.9 Horrible13 Sep. 2021
Travelocity confirmed my rental, but Avis was sold out of cars. This should not be allowed to happen!!! It's extremely unprofessional and a disservice to customers that Kayak and Travelocity are allowed to mislead customers in this fashion. Immediate quality control measures are needed to prevent this from taking place.
4.0 Okay12 Apr. 2021
Syracuse staff was helpful, friendly, efficient.The check engine light came on while I was in NC, 700 miles away from home.Obviously I rented a car for reliability so I called, they told me to take it to local shop and trade it in. I went to 2 different locations and called the airport location. The only thing the staff would say is no cars were available. Which is fine, but there were no other options offered, no recommended plan of action. This is their car, there should have been more guidance. I drove the car back and it made it ok. Not knowing what the issue was or what could go wrong was a stress I did not need on this trip.
9.6 Excellent2 Aug. 2017
airporti appreciate oicking up the car in my neighborhood, and being able to drop it off at Hancock airport
2.0 Mediocre27 Dec. 2016
Lady atBlonde Lady at Dewitt location is clueless.
10.0 Excellent8 Sep. 2016
wrong pickup point but they still gave me great sewhen I booked I thought the pickup point was at the Syracuse Airport, but was informed actually it was downtown Syracuse. But they took the timevto find a good value that theyhad there. So I was on the road quite quickly.
9.6 Excellent17 Aug. 2016
Easy and affordableDecided to not pick up the car from the airport and instead from a dealer outside of town. Was much easier and a better price.
10.0 Excellent10 Dec. 2015
Great serviceGreat car
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Rated no. 9
Avis
6.4 Good (4 reviews)
1 location in Syracuse
Avis
Locations in Syracuse
  • 6.4
  • 6.4
  • 6.4
  • 6.4
  • 6.4
Recent reviews
1.9 Horrible11 Oct. 2021
Avis wasn't even open for me to pick up my rental and I had to book a much more expensive car elsewhere due to timing and emergency. I better not get charged for this.
8.0 Excellent3 Mar. 2021
Yes
8.0 Excellent31 Jan. 2017
A challenge with the vanThe chair in the back did not go down and the girl though she tried could not get it to go down and we needed it as we were transporting a dresser. They had no other van for us to take and no other person that could fix it, so my husband had to take it anyway because we had no choice. So my husband ended up fixing it when he got home.
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Easirent
1 location in Syracuse
Easirent
Locations in Syracuse
Recent reviews
Sunnycars
1 location in Syracuse
Sunnycars
Locations in Syracuse
Recent reviews
285 travellers who hired a car in Syracuse gave the car agency they used an average rating of 6.6

Car hire locations in or near Syracuse

Good to know

Most popular car type

Economy

When to book a car hire in Syracuse

Average daily price per month
Car hire prices as pick-up date approaches

Car hire excess insurance in Syracuse

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Syracuse car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Syracuse.

Deductible

Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Syracuse car rental.

Top tips for hiring a car in Syracuse

  • It is highly recommended that visitors of Syracuse rent a car, as the city is much more easily navigated in a private car than via public transportation, especially because public transportation options are fairly limited and the city was designed primarily with private vehicles in mind. For instance, if you would like to go from downtown Syracuse to the Lakefront then it is 3 miles away, or a mere 7-minute, but if you were to take public transport it would take upwards of 30 minutes.
  • Is picking up the hire car step one of your trip to Syracuse? If so and you are landing at Syracuse Hancock International Airport, you will find the hire car counters in the main terminal of the airport.
  • In the area surrounding Syracuse University, jaywalking by pedestrians is particularly common and should be looked out for. This is partly because of the high density of pedestrians and also because of the many tiny streets in the area. It is not too big of an issue, but just make sure to keep your eyes open for any people suddenly walking across the street.
  • Rush hour in Syracuse, while not as bad as neighboring New York City, is worth avoiding at its peak hours. The morning rush hour usually lasts from 6:00 a.m. to 9:00 a.m., while the afternoon rush hour goes from 4:00 p.m. to 6:00 p.m. As far as congestion goes, I-81 is one of the worst affected during rush hour and, unless your commute requires it, it should be avoided.
  • Book your car hire in Syracuse at least 1 day before your trip in order to get a below-average price
  • Economy car hires in Syracuse are around 6% cheaper than other car types, on average

FAQs about hiring a car in Syracuse