Recent reviews
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- Positive
- Neutral
- Negative
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8.0
Pros: Car
Cons: Customer service
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7.2
Pros: - Clean car that was in the desired category
Cons: - Very limited staff availability for pick-up and drop-off
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10.0
Pros: Read above
Cons: Read above
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5.2
Cons: The very tight grace period of 30 mins if you are late to drop off the car, will be a reason why I would make sure not to rent a car from them anymore!!!!
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7.6
Decent but somewhat unsafe car
Pros: They helped us change drop off locations
Cons: The windshield washer was either Frozen or broken but we couldn't clean the windshield driving on dirty winter streets which left us feeling a bit inconvenienced and unsafe.
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8.0
Generally positive, but deceptive customer service
Pros: Everything went smoothly with the rental itself. Although I have not yet seen the final charges on my credit card statement, so cannot comment on that as yet.
Cons: While checking out the car the customer representative asked me to choose among certain rental options in a way that made it appear as if the stated choices were obligatory. For instance, he indicated that when I returned the car I could choose between two options for refueling (both of which incur extra fees). There are, in fact, three options for refueling, the third being refueling the car oneself (in this case the cheapest option). We went back and forth for several minutes discussing the two former refueling options before I saw a sign indicating that I could, in fact, refuel the car myself. Had I not seen this sign I would have been unwittingly led into spending additional money. In a similar vein, I was asked if I would like a particular model of vehicle. I realized that I was, again, being unwittingly guided into spending more money on an upgrade rather than a choice among equally priced cars. My recommendation is that it should be fine to rent a vehicle from the Ithaca Airport Hertz office so long as one comes prepared to avoid the verbal traps that are set; carefully laid traps which are intended to make one unwittingly cough up additional money.
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10.0
Excellent service overall
Pros: Pick up and drop off was fast and easy.
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8.0
Pros: Car
Cons: Customer service
review from
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7.2
Pros: - Clean car that was in the desired category
Cons: - Very limited staff availability for pick-up and drop-off
review from
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7.6
Decent but somewhat unsafe car
Pros: They helped us change drop off locations
Cons: The windshield washer was either Frozen or broken but we couldn't clean the windshield driving on dirty winter streets which left us feeling a bit inconvenienced and unsafe.
review from
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8.0
Generally positive, but deceptive customer service
Pros: Everything went smoothly with the rental itself. Although I have not yet seen the final charges on my credit card statement, so cannot comment on that as yet.
Cons: While checking out the car the customer representative asked me to choose among certain rental options in a way that made it appear as if the stated choices were obligatory. For instance, he indicated that when I returned the car I could choose between two options for refueling (both of which incur extra fees). There are, in fact, three options for refueling, the third being refueling the car oneself (in this case the cheapest option). We went back and forth for several minutes discussing the two former refueling options before I saw a sign indicating that I could, in fact, refuel the car myself. Had I not seen this sign I would have been unwittingly led into spending additional money. In a similar vein, I was asked if I would like a particular model of vehicle. I realized that I was, again, being unwittingly guided into spending more money on an upgrade rather than a choice among equally priced cars. My recommendation is that it should be fine to rent a vehicle from the Ithaca Airport Hertz office so long as one comes prepared to avoid the verbal traps that are set; carefully laid traps which are intended to make one unwittingly cough up additional money.
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