10.0 Excellent21 Sep. 2021
We had no issues with the car nor with the rental. Everything was seamless. Most importantly, when United canceled our flight out of Ithaca, it was absolutely as easy as it could be to get the car to be dropped off in Rochester instead. There was a nominal fee charged, but in a pinch, I'm grateful for how easy it was to get the car dropped off in an alternate location.
10.0 Excellent11 May 2021
The staff was friendly, helpful and professional.
7.2 Good30 Jun. 2019
the lady at the court when I dropped off was unbelievably rude! Very disappointing.
10.0 Excellent3 Jun. 2019
Very small airport, so there was only one desk and the line was short!The rental car parking area is not covered, which is not great if it is raining and you are lugging your suitcases through puddles to get to the car.
10.0 Excellent3 Jan. 2019
This was my first time ever renting a car, so I was a little nervous, but Avis was such a great company to go with! The whole process was very easy, I spent no more than 10 minutes picking up my car and even less time dropping it off in the city I traveled to. Thanks Avis!The only issue I had was that my credit card expiration date was entered incorrectly, and I had to call to correct this issue the following week. It took about 20 minutes over the phone to get it resolved but everything else went great!
4.0 Okay27 Dec. 2018
it was finei had to get a car by 5 pm 12/24, because they were closed after that and the following day. Since i had to pick up earlier than i wanted to, my time was diminished with family for the holiday.
2.0 Mediocre23 Mar. 2018
Horrible customer serviceThey did not have the car ready on time. The customer representative was rude.
4.8 Okay21 Dec. 2017
Car interior was not clean. I was given poor directions to get to the car in the parking lot.
8.0 Excellent9 Apr. 2017
Great car, nice customer servuceNice car, good customer serviceI needed directions to return one way rental to Logan Airport bur could not get through Avis phone system to talk with a person at Logan. I was only able to talk with some who read to follow car rental return signs.
10.0 Excellent11 Feb. 2017
the car was to small for me .i am 6ft i banged my head when i got in .