Pros:Very friendly and competent staff at both pickup and drop off. Helpful under difficult circumstances.Cons:Initially we were told that no car was available despite our reservation, making me panic. Issue was resolved though.Reviewed 1 Sep. 2020
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4.0
Cons:The original car smelled of smoke. I asked to change the date of the rental and if that would also change my rental price. I was told no, but later they charged me more and unfortunately there was no way to dispute it since it was my word against theirs.Reviewed 19 Jun. 2020
review from
10.0
Pros:Really easy to book and great customer service!Reviewed 11 Dec. 2019
review from
10.0
Great servicePros:Fast and easyCons:NothingReviewed 29 Oct. 2018
review from
10.0
Pros:Friendly service, great price!Reviewed 17 Jan. 2017
review from
10.0
Pros:Great customer service, speedy check-out process, received a clean and gas efficient car...I have no complaints!Reviewed 7 Sep. 2016
review from
9.2
Cons:All insurances are bought, why young driver charge is still needed?Reviewed 4 Sep. 2016
review from
2.0
Cons:First they didn't lift a finger to help my wife with a minor mistake she made on our original reservation (snippy, essentially "It's your mistake so it's your problem"). Okay, I made a second reservation to correct the problem with the first (simply wanted an earlier pickup time), I arrived to find they had NO CAR AT ALL. "We're sold out." A car came in early as I was speaking to them. They refused to rent it to me even though I HAD A RESERVATION. Thanks for nothing! Horrible, frustrating, expensive (ended up renting from Avis at the airport) experience. I recommend that you stay away from Enterprise in Ithaca.Reviewed 23 Aug. 2016
review from
10.0
Great ServicePros:The staff was friendly and courteous. They greeted us promptly and assisted us in our reservation. They didn't have anymore cars so they have us a free upgrade. They dropped us off at the airport.Cons:They were able to drop us off at the airport, however they were not able to pick us up from there because they had an enterprise in the airport. Also after realizing that, they would allow us to transfer the reservation without paying extra, so we had to take a 17.00 cab to the other enterprise.Reviewed 14 Jul. 2016