Book Enterprise car hires in Ithaca

Pros: Very friendly and competent staff. Office is clearly understaffed. Phone ringing off the hook when I was there. It was impossible for staff to serve in-person customers and answer the phone, so they usually just let the phone ring. I was given free upgrade to larger SUV (great for the large family I was visiting). Car wasn't super clean, but it was in perfect mechanical condition.

upsized, more gas, maint lights, no USB, price gouging

Cons: * Ordered a compact - got a mini-van that takes alot more gas. * Like ordering a bike, and getting a steal boat too - in terms of size. * Oil and tire "maintenance" light was on for entire time. * USB "plug" was pulled out - first rental car to drive in 3yrs without USB charger. * Pricing in Ithaca NY or upstate NY is off the charts - for why? The area is growing and demand exceeds the supply. The cost - for any size car is x3 of normal rental cars. And this is reliably seasonal and so the company should plan for it rather than gouge pricing imo.

Poor reservation system

Pros: Car was clean

Cons: Rented a car Saturday at 10AM for a day, they don't open until Sunday at noon. Lady at the front told me "just return the car at noon tomorrow before we open" and I did that, returning the car at 11am. They then charged me $140 for two additional hours. I mean I know this will get straightened up with a 20 minute phone call I;m about to make but this is the third time I've had problems with enterprise in a row. You're way better off just dealing with Avis, Hertz, Budget etc

Cons: Car was n o t what I had requested, was not available at noon (which made me late to the event I was driving to); it was also very uncomfortable to drive and had poor gas mileage.

Cons: First they didn't lift a finger to help my wife with a minor mistake she made on our original reservation (snippy, essentially "It's your mistake so it's your problem"). Okay, I made a second reservation to correct the problem with the first (simply wanted an earlier pickup time), I arrived to find they had NO CAR AT ALL. "We're sold out." A car came in early as I was speaking to them. They refused to rent it to me even though I HAD A RESERVATION. Thanks for nothing! Horrible, frustrating, expensive (ended up renting from Avis at the airport) experience. I recommend that you stay away from Enterprise in Ithaca.