Pros: Absolutely nothing good to say about avis other then I will never take my business there, and so should you.
Cons: Getting the run around with what card i can use and cant, on top of that you have to have a perfect credit score in order for them to even rent a car. Thats just wrong and creates gentrification of class. So if you have lots of money and a perfect credit score, then by all means rent from here. If you are an average American who works hard and doesn't meet their requirements, don't bother stepping foot in their store. I was treated so much better by their competitor that i will be doing business with their competitor and recommending anyone to never do business with Avis. The policies that Avis has in place is just plain wrong.
3 Jun 2016
Not what I was hoping.
Pros: Rental location was convenient. The car worked as expected.
Cons: I had specifically requested/rented a compact car, and was given a large sedan. I was told it was all they had when I arrived at my scheduled time, which I don't understand because I had made the reservation in advance. I wanted a small car for specific reasons.
The car I was given had clearly not been cleaned from the previous renter, the seats and detailing were dirty and the windshield and back window were smeared quite heavily. The smell in the car was also not pleasant.
When I returned the car, their "systems were down", so I was asked to write my email address on a piece of paper, make a few quick notes on the check-out paperwork and leave the key on the counter, without anyone looking over the car while I was there. There only seemed to be one person working and he was too busy to really help me. I never received any kind of email confirmation of the return. I just had to walk away hoping I wouldn't get docked for something. I'll probably avoid Avis next time.
26 Jun 2016
Pros: Easy pick and drop off very helpful staff. Would rent from them again.
30 Jun 2016
Pros: Staff was friendly and helpful. Car was nice and clean.
Cons: We chose an off-airport location because our flight arrived after midnight and to save money, but it may have been a wash when considering taxis to office from our hotel and from office back to airport.
21 Jul 2016
Kayak is garbage. Adam the manager is great.
Pros: Adam the manager at PDX airport saved us after Kayak facilitated a rental at the "airport location" that was actually not at the airport and was also closed at the hour when the car was reserved.
Cons: Kayak tried to ruin our vacation.
27 Jul 2016
Won't use Avis again due to customer service
Pros: Car was fine
Cons: Did not like that I was not told about the additional $200 reserve charge on my debit card. Also DID NOT agree to additional insurance. I never have and noticed that I was charged $7 a day and called and was told the only way I could get it taken off was to come into the terminal and speak to a representative. Well I was 2 hours south all week attending my fathers funeral and that was not a option! The person on the phone was not helpful at all. I have good insurance and would have never agreed to more !
21 Sep 2016
Pros: The Avis rep at the pickup site went above and beyond! Stayed past closing for me as I was stuck in traffic due to an accident.
Cons: The interior windows were horribly streaked! Had to stop twice to clean them!
13 Jan 2017
Cons: The first car I was given was impossibly touchy on the brakes, so they changed it for another that was quite a bit older. It worked just fine, though.
Pros: the customer service was awsome
loved the ride
Cons: cant think of a thing
4 Dec 2016
Quick and easy
Pros: I liked I was able to pick my rental from 2 choices and not just handed a key.
Cons: I didn't like not being greeted as soon as I walked in the door or even being acknowledge. I was ignored until it was my turn. Then when it became my turn I was treated courteously and transaction went smoothly.
7 Jan 2017
Pros: I really like that you pick the customer up and take them to the car. Such a great convenience.
Cons: The car wasn't clean inside
31 Dec 2016
Pros: Great customer services, courtesy call. Van is comfortable seating 7
Pros: The price. The Kayak price was less than half the Hertz direct price.
Cons: The upsell. I had to pay an extra $15 for a "premium" van (Town and Country) that is exactly the same platform as what I signed up for ("Grand Caravan or similar") because they wanted to put me in a Nissan Sentra, which is smaller.
The "we'll sell you LDW but it's for two days not one" on the Kayak site. Hinky. I bought it direct from Hertz for more per day but less overall.
The van. Oh. My. God. I'm so glad I don't own one of these. The driver's seat is among the worst I've encountered.
5 Oct 2016
Pros: drop off was a breeze and charges were exactly as quoted.
Cons: pick up was a bit slow since the agency only had one employee who was responsible for pickup/dropoff and cleaning of vehicles.
Super slow check in process, despite the employee'
Pros: Employees were extremely friendly and kind.
Cons: Printer was suuuper old and slow. Took 45 mins to get checked out, even with only 1 person ahead of us in line. Not the employees' fault though; the computer systems and printer were ancient, a lot of it has to be done by hand, etc. Get with the times, Budget!