Guest reviews
Overall rating
8.6
Excellent
Based on 5,599 reviews
Boarding
8.8
Comfort
8.5
Crew
8.9
Entertainment
8.4
Food
8.3
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EVA Air information
| IATA code | BR |
|---|---|
| Routes | 148 |
| Top route | Taipei Taiwan Taoyuan Intl & other Airports to Hong Kong Intl |
| Airports served | 61 |
| Top airport | Taipei Taiwan Taoyuan Intl & other Airports |
EVA Air traveller reviews
Pros
"Crew and service were great."
(in 54 reviews)
"The food was very good"
(in 97 reviews)
"I had a great experience"
(in 100 reviews)
Cons
"No drinks were offered after meal service for such a long flight."
(in 3 reviews)
"For such a long flight the seats are very uncomfortable."
(in 13 reviews)
Recent reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
eva
flight attendants
leg room
premium economy
great service
entertainment options
food was good
great flight
long flight
great experience
crew was friendly
clean bathrooms
seats were comfortable
good entertainment
food and service
best airline
-
7.0
Pros: The crew was pretty great, and Were very attentive, and gave out lots of beverages to keep us hydrated.
Cons: It wasn’t the easiest flight, because there were a lot of crying children, and we waited on the tarmac for two hours due to electrical problems. The plane seemed somewhat old and kind of falling apart. Not very reassuring. .
review from
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7.6
Cons: My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful
review from
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9.3
Pros: Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight.
Cons: I just wish there were vegetarian food options.
review from
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9.3
Pros: The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent.
Cons: The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options.
review from
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8.6
Pros: The food, service, & video entertainment were both very good!!!
Cons: Lay down seats for sleeping!! ))
review from
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10.0
Pros: Food & service on the flt was super!!
Cons: Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?
review from
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8.3
Pros: The crew were friendly.
Cons: The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate.
review from
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10.0
Pros: Good service
Cons: Amazing flight
review from
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9.3
Cons: Good airline
review from
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9.0
Cons: A better selection of movies and a bit more legroom.
review from
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9.3
Cons: They didn’t have tv music videos like air canada
review from
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10.0
Pros: Just love EVA everytimes I fly
review from
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10.0
Pros: Really happy as had a exit seat so lots of leg room
review from
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10.0
Pros: Only fly on EVA when I go overseas. I have never had a bad experience with them, why change?
review from
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7.6
Pros: Yes
Cons: More movies.
review from
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7.3
Pros: Crew and seat.
Cons: Larger seat.
review from
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10.0
Pros: The crew was very nice & efficient
review from
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8.3
Cons: Board earlier so plane can leave on time.
review from
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4.0
Pros: The entertainment, lots of movies and TV dramas to choose from.
Cons: Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr.
review from
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10.0
Pros: Reusable utensils and great food. Love Eva air!
review from
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9.0
Pros: Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly.
Cons: Need a few more movies and music. Breakfast options could be better.
review from
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10.0
Cons: I can’t think of anything
review from
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10.0
Pros: Great service!
review from
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10.0
Pros: Great airline best in class.
review from
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5.6
Cons: plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late.
review from
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9.0
Pros: Service overall excellent. Attention to needs of pax.
Cons: Food and beverage can still be improved. Aircraft configuration can be improved. Space too tight to even an average size person.
review from
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7.3
Pros: Crew is very friendly! And overall plane was clean.
Cons: Better control of rude/upsetting passengers around.
review from
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8.3
Pros: The seats were very comfortable.
Cons: It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes.
review from
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8.0
Pros: Checked and arranged seating accordingly.
Cons: Crews could've been more friendlier and accommodating.
review from
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8.0
Pros: Crew are good.
Cons: The agency told me that our seat have been reserved all the way. Butupon check-in yesterday , our seat had not been reserved for the leg Taipe to Seattle flight.
review from
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8.6
Cons: My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :(
review from
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6.0
Cons: Food must have variety diversity
review from
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3.3
Cons: The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane
review from
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4.0
Cons: Snack wasn’t offered even though it was on the menu
review from
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8.3
Food tasted good, but the portion was small. I was hungry 3 hrs after.
Pros: Smooth take off & landing! Great entertainment!
Cons: Food, not enough. Snack is not good.
review from
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9.0
Pros: Check-in and boarding were convenient, overall in-flight experience was good and satisfying.
Cons: Provide beverage/water more frequently during flight to keep passengers hydrated.
review from
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9.0
Pros: Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous.
Cons: Maybe provide snacks to travelers during flight.
review from
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8.8
Pros: Crew very fast in serving dinner
Cons: Flight late
review from
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10.0
Pros: The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing
Cons: Good appearing & tasty foods with better snacks
review from
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10.0
Pros: The crew are efficient and helpful. The food is good too.
Cons: Hope they have anime movie in the choice
review from
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9.3
Pros: Comfortable and excellent hospitality.
Cons: None.
review from
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8.3
Pros: The crew is better than many, but not as “all smiles” as I remembered
Cons: More Asian hospitality, 3/3/3 seating instead of 3/4/3 seating in economy
review from
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10.0
Pros: Free food!
Cons: N/A
review from
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10.0
Pros: I loved all the free food, even on short-haul flights!
Cons: N/A
review from
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8.0
Pros: The crew and food was great. The legroom not so great.
review from
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8.0
Cons: More legroom, but what do I expect in economy?
review from
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8.0
Pros: Awesome crew and great service
review from
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4.0
Cons: Alaska missing my suitcases I could not get them on time made me annoying
review from
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10.0
Pros: Great food, and lots of leg room in economy. The flights were on time.
review from
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9.3
Pros: Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 .
Cons: Look above
review from
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2.0
Pros: Nothing
Cons: Flying a different airline would have been better
review from
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9.6
Cons: First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip.
review from
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5.3
Pros: Bigger space for legs room
Cons: The food
review from
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6.6
Pros: It was the Badtz Maru plane
Cons: There were bulkhead seats that people were not allowed to move to even though most of the rows were full. The bulkhead row remained completely empty.
review from
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3.3
Pros: Crew did their best despite the poor circumstances.
Cons: Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink
review from
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10.0
Pros: Flight was on time. Great service throughout the journey.
Cons: We waited more than 40 mins for baggage.
review from
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5.0
Cons: Space between seats - boarding time - food quality
review from
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6.6
Cons: Plane was packed, we couldn’t get on line to check in early so ended up not sitting together
review from
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8.0
Pros: The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing.
review from
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10.0
Cons: can maybe be a little bit less strict on luggage weight
review from
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9.3
Pros: Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight.
Cons: I just wish there were vegetarian food options.
review from
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9.3
Pros: The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent.
Cons: The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options.
review from
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8.6
Pros: The food, service, & video entertainment were both very good!!!
Cons: Lay down seats for sleeping!! ))
review from
-
10.0
Pros: Food & service on the flt was super!!
Cons: Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?
review from
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10.0
Pros: Good service
Cons: Amazing flight
review from
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9.3
Cons: Good airline
review from
-
9.0
Cons: A better selection of movies and a bit more legroom.
review from
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9.3
Cons: They didn’t have tv music videos like air canada
review from
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10.0
Pros: Just love EVA everytimes I fly
review from
-
10.0
Pros: Really happy as had a exit seat so lots of leg room
review from
-
10.0
Pros: Only fly on EVA when I go overseas. I have never had a bad experience with them, why change?
review from
-
10.0
Pros: The crew was very nice & efficient
review from
-
10.0
Pros: Reusable utensils and great food. Love Eva air!
review from
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9.0
Pros: Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly.
Cons: Need a few more movies and music. Breakfast options could be better.
review from
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10.0
Cons: I can’t think of anything
review from
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10.0
Pros: Great service!
review from
-
10.0
Pros: Great airline best in class.
review from
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9.0
Pros: Service overall excellent. Attention to needs of pax.
Cons: Food and beverage can still be improved. Aircraft configuration can be improved. Space too tight to even an average size person.
review from
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8.6
Cons: My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :(
review from
-
9.0
Pros: Check-in and boarding were convenient, overall in-flight experience was good and satisfying.
Cons: Provide beverage/water more frequently during flight to keep passengers hydrated.
review from
-
9.0
Pros: Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous.
Cons: Maybe provide snacks to travelers during flight.
review from
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8.8
Pros: Crew very fast in serving dinner
Cons: Flight late
review from
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10.0
Pros: The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing
Cons: Good appearing & tasty foods with better snacks
review from
-
10.0
Pros: The crew are efficient and helpful. The food is good too.
Cons: Hope they have anime movie in the choice
review from
-
9.3
Pros: Comfortable and excellent hospitality.
Cons: None.
review from
-
10.0
Pros: Free food!
Cons: N/A
review from
-
10.0
Pros: I loved all the free food, even on short-haul flights!
Cons: N/A
review from
-
10.0
Pros: Great food, and lots of leg room in economy. The flights were on time.
review from
-
9.3
Pros: Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 .
Cons: Look above
review from
-
9.6
Cons: First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip.
review from
-
10.0
Pros: Flight was on time. Great service throughout the journey.
Cons: We waited more than 40 mins for baggage.
review from
-
10.0
Cons: can maybe be a little bit less strict on luggage weight
review from
-
7.0
Pros: The crew was pretty great, and Were very attentive, and gave out lots of beverages to keep us hydrated.
Cons: It wasn’t the easiest flight, because there were a lot of crying children, and we waited on the tarmac for two hours due to electrical problems. The plane seemed somewhat old and kind of falling apart. Not very reassuring. .
review from
-
7.6
Cons: My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful
review from
-
8.3
Pros: The crew were friendly.
Cons: The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate.
review from
-
7.6
Pros: Yes
Cons: More movies.
review from
-
7.3
Pros: Crew and seat.
Cons: Larger seat.
review from
-
8.3
Cons: Board earlier so plane can leave on time.
review from
-
7.3
Pros: Crew is very friendly! And overall plane was clean.
Cons: Better control of rude/upsetting passengers around.
review from
-
8.3
Pros: The seats were very comfortable.
Cons: It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes.
review from
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8.0
Pros: Checked and arranged seating accordingly.
Cons: Crews could've been more friendlier and accommodating.
review from
-
8.0
Pros: Crew are good.
Cons: The agency told me that our seat have been reserved all the way. Butupon check-in yesterday , our seat had not been reserved for the leg Taipe to Seattle flight.
review from
-
8.3
Food tasted good, but the portion was small. I was hungry 3 hrs after.
Pros: Smooth take off & landing! Great entertainment!
Cons: Food, not enough. Snack is not good.
review from
-
8.3
Pros: The crew is better than many, but not as “all smiles” as I remembered
Cons: More Asian hospitality, 3/3/3 seating instead of 3/4/3 seating in economy
review from
-
8.0
Pros: The crew and food was great. The legroom not so great.
review from
-
8.0
Cons: More legroom, but what do I expect in economy?
review from
-
8.0
Pros: Awesome crew and great service
review from
-
6.6
Pros: It was the Badtz Maru plane
Cons: There were bulkhead seats that people were not allowed to move to even though most of the rows were full. The bulkhead row remained completely empty.
review from
-
6.6
Cons: Plane was packed, we couldn’t get on line to check in early so ended up not sitting together
review from
-
8.0
Pros: The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing.
review from
-
4.0
Pros: The entertainment, lots of movies and TV dramas to choose from.
Cons: Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr.
review from
-
5.6
Cons: plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late.
review from
-
6.0
Cons: Food must have variety diversity
review from
-
3.3
Cons: The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane
review from
-
4.0
Cons: Snack wasn’t offered even though it was on the menu
review from
-
4.0
Cons: Alaska missing my suitcases I could not get them on time made me annoying
review from
-
2.0
Pros: Nothing
Cons: Flying a different airline would have been better
review from
-
5.3
Pros: Bigger space for legs room
Cons: The food
review from
-
3.3
Pros: Crew did their best despite the poor circumstances.
Cons: Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink
review from
-
5.0
Cons: Space between seats - boarding time - food quality
review from
Flight status
EVA Air route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
828
Hong Kong
HKG
Taipei
TPE
771
Shanghai
SHA
Taipei
TSA
706
Kaohsiung
KHH
Shanghai
PVG
705
Shanghai
PVG
Kaohsiung
KHH
261
Taipei
TPE
Manila
MNL
262
Manila
MNL
Taipei
TPE
112
Taipei
TPE
Okinawa
OKA
395
Taipei
TPE
Ho Chi Minh City
SGN
115
Sapporo
CTS
Taipei
TPE
256
Denpasar
DPS
Taipei
TPE
137
Hakodate
HKD
Taipei
TPE
191
Tokyo
HND
Taipei
TSA
182
Kaohsiung
KHH
Osaka
KIX
108
Kaohsiung
KHH
Tokyo
NRT
181
Osaka
KIX
Kaohsiung
KHH
179
Osaka
KIX
Taipei
TPE
127
Nagoya
NGO
Taipei
TPE
107
Tokyo
NRT
Kaohsiung
KHH
113
Okinawa
OKA
Taipei
TPE
396
Ho Chi Minh City
SGN
Taipei
TPE
216
Singapore
SIN
Taipei
TPE
116
Taipei
TPE
Sapporo
CTS
255
Taipei
TPE
Denpasar
DPS
138
Taipei
TPE
Hakodate
HKD
827
Taipei
TPE
Hong Kong
HKG
32
Taipei
TPE
New York
JFK
180
Taipei
TPE
Osaka
KIX
128
Taipei
TPE
Nagoya
NGO
215
Taipei
TPE
Singapore
SIN
36
Taipei
TPE
Toronto
YYZ
192
Taipei
TSA
Tokyo
HND
398
Hanoi
HAN
Taipei
TPE
397
Taipei
TPE
Hanoi
HAN
772
Taipei
TSA
Shanghai
SHA
238
Jakarta
CGK
Taipei
TPE
237
Taipei
TPE
Jakarta
CGK
119
Fukuoka
FUK
Kaohsiung
KHH
727
Hohhot
HET
Taipei
TPE
120
Kaohsiung
KHH
Fukuoka
FUK
819
Taichung
RMQ
Macau
MFM
728
Taipei
TPE
Hohhot
HET
171
Seoul
ICN
Kaohsiung
KHH
172
Kaohsiung
KHH
Seoul
ICN
835
Kaohsiung
KHH
Macau
MFM
836
Macau
MFM
Kaohsiung
KHH
61
Bangkok
BKK
Vienna
VIE
62
Vienna
VIE
Bangkok
BKK
820
Macau
MFM
Taichung
RMQ
61
Taipei
TPE
Bangkok
BKK
761
Jinan
TNA
Taipei
TPE
762
Taipei
TPE
Jinan
TNA
266
Phnom Penh
PNH
Taipei
TPE
265
Taipei
TPE
Phnom Penh
PNH
796
Kaohsiung
KHH
Ningbo
NGB
795
Ningbo
NGB
Kaohsiung
KHH
156
Taipei
TSA
Seoul
GMP
101
Fukuoka
FUK
Taipei
TPE
726
Taipei
TPE
Taiyuan
TYN
750
Taipei
TSA
Tianjin
TSN
749
Tianjin
TSN
Taipei
TSA
725
Taiyuan
TYN
Taipei
TPE
66
Vienna
VIE
Taipei
TPE
258
Chiang Mai
CNX
Taipei
TPE
257
Taipei
TPE
Chiang Mai
CNX
195
Tokyo
NRT
Taipei
TPE
196
Taipei
TPE
Tokyo
NRT
812
Macau
MFM
Taipei
TPE
811
Taipei
TPE
Macau
MFM
102
Taipei
TPE
Fukuoka
FUK
155
Seoul
GMP
Taipei
TSA
228
Kuala Lumpur
KUL
Taipei
TPE
227
Taipei
TPE
Kuala Lumpur
KUL
68
Bangkok
BKK
Taipei
TPE
51
Houston
IAH
Taipei
TPE
149
Seoul
ICN
Taipei
TPE
31
New York
JFK
Taipei
TPE
15
Los Angeles
LAX
Taipei
TPE
25
Seattle
SEA
Taipei
TPE
17
San Francisco
SFO
Taipei
TPE
35
Toronto
YYZ
Taipei
TPE
715
Beijing
PEK
Taipei
TPE
716
Taipei
TPE
Beijing
PEK
67
Bangkok
BKK
London
LHR
68
London
LHR
Bangkok
BKK
52
Taipei
TPE
Houston
IAH
150
Taipei
TPE
Seoul
ICN
16
Taipei
TPE
Los Angeles
LAX
26
Taipei
TPE
Seattle
SEA
18
Taipei
TPE
San Francisco
SFO
709
Zhengzhou
CGO
Taipei
TPE
710
Taipei
TPE
Zhengzhou
CGO
282
Cebu City
CEB
Taipei
TPE
281
Taipei
TPE
Cebu City
CEB
55
Chicago
ORD
Taipei
TPE
56
Taipei
TPE
Chicago
ORD
87
Taipei
TPE
Paris
CDG
157
Komatsu
KMQ
Taipei
TPE
158
Taipei
TPE
Komatsu
KMQ
76
Amsterdam
AMS
Bangkok
BKK
75
Bangkok
BKK
Amsterdam
AMS
315
Taipei
TPE
Brisbane
BNE
721
Shanghai
PVG
Taipei
TPE
722
Taipei
TPE
Shanghai
PVG
10
Taipei
TPE
Vancouver
YVR
9
Vancouver
YVR
Taipei
TPE
88
Paris
CDG
Taipei
TPE
766
Chengdu
CTU
Taipei
TPE
765
Taipei
TPE
Chengdu
CTU
757
Hangzhou
HGH
Taipei
TPE
760
Guilin
KWL
Taipei
TPE
758
Taipei
TPE
Hangzhou
HGH
759
Taipei
TPE
Guilin
KWL
708
Guangzhou
CAN
Taipei
TPE
707
Taipei
TPE
Guangzhou
CAN
Top flight routes
Top airports served by EVA Air
- Taipei Taiwan Taoyuan Intl & other Airports Airport (TPE)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Hong Kong Intl Airport (HKG)
- Kaohsiung Airport (KHH)
- Macau Airport (MFM)
- Osaka Kansai Intl Airport (KIX)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Seoul Incheon Intl Airport (ICN)
- Taipei Sung Shan Airport (TSA)
- Tokyo Narita Airport (NRT)
- Manila Ninoy Aquino Intl Airport (MNL)
- Shanghai Pu Dong Airport (PVG)
- Ho Chi Minh City Airport (SGN)
- Seattle/Tacoma Intl Airport (SEA)
EVA Air contact information
- BR IATA code
- +886-2-25011999 Call
- evaair.com Visit
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