Guest reviews
Overall rating
8.6
Excellent
Based on 5,313 reviews
Boarding
8.8
Comfort
8.5
Crew
8.9
Entertainment
8.4
Food
8.3
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EVA Air information
| IATA code | BR |
|---|---|
| Routes | 148 |
| Top route | Taipei Taiwan Taoyuan Intl & other Airports to Hong Kong Intl |
| Airports served | 61 |
| Top airport | Taipei Taiwan Taoyuan Intl & other Airports |
EVA Air traveller reviews
Pros
"Crew and service were great."
(in 54 reviews)
"The food was very good"
(in 97 reviews)
"I had a great experience"
(in 100 reviews)
Cons
"No drinks were offered after meal service for such a long flight."
(in 3 reviews)
"For such a long flight the seats are very uncomfortable."
(in 13 reviews)
Recent reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
eva
flight attendants
leg room
premium economy
great service
entertainment options
food was good
great flight
long flight
great experience
crew was friendly
clean bathrooms
seats were comfortable
good entertainment
food and service
best airline
-
7.6
Pros: Seat from taipei to jakarta is roomy & comfortable
Cons: The seat from taipei to seattle should be roomier as it relates to longer flight time duration
review from
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8.3
Pros: Great entertainment, pretty good food.
Cons: Service was okay but nothing special.
review from
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3.6
Pros: Leg room of seats is spacious
Cons: Depart on time
review from
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5.6
Pros: Good service ground staff. Washrooms are clean.
Cons: Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours.
review from
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10.0
Cons: The flight was great
review from
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10.0
Pros: Everyghing
review from
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10.0
Pros: Greatb
Cons: Great
review from
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7.6
Pros: Crew was attentive and nice
Cons: More space for economy
review from
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8.0
Pros: Very good
review from
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8.0
Pros: Less friendly .
Cons: Offer even water at times after meals.
review from
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10.0
Pros: Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft.
review from
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8.3
Pros: Crews are excellent
Cons: More legroom
review from
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10.0
Pros: EVA Air is an excellent overall airline.
review from
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10.0
Pros: EVA Air is an excellent all around airline.
review from
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8.6
Cons: No IFE onboard these a321
review from
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8.6
Pros: Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful.
review from
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8.6
Cons: This is twice that we land On-Time and then sit on the tarmac waiting for Something! Before gating. WTF Pearson ?!
review from
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6.3
Pros: There was a decent movie collection to watch.
Cons: Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about
review from
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9.6
Cons: Some way to soften the sleeping experience. Memory foam?
review from
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5.3
Cons: We were traveling only with carryons. The body of carry on itself weigh more than 5 pounds. The check in guy were being difficult just for four lb extra and made us check in one bag which caused us inconvenience later going through baggage claim. Inside the flight passengers had heavier luggage.
review from
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7.3
Cons: The food
review from
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9.6
Pros: The crew was very attentive.
Cons: There were not a lot of movie options.
review from
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8.0
Pros: Crews were very nice
Cons: Seat could have been a bit more comfortable and a little more leg room
review from
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7.0
Pros: The seats were OK, solid C. The staff were good B+, and the food (warm veggie was poor D+. The second flight I had raw veggies which was much better, B-.
Cons: The flight from Taipei to BKK too off 40 minutes late. When we arrived in Thailand it took 20 minutes to get the jetway working. Sad! Timely flights and support services are expected.
review from
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7.6
Cons: Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out.
review from
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9.0
Cons: Baggage claim took forever. I waited 45 mins for mine to show up.
review from
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5.3
Pros: attentive staff
Cons: they destroyed my suitcase
review from
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3.0
Pros: None
Cons: Seat space is too small. When serving drink and food, the crew put drinks tray above my head ,and passing food to other passenger right on top of my foods, I have to stop to eat . EVA Crews need to be train, learn how to more respectful, more professional....
review from
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7.3
Pros: Late night flight, crew was good and timely
Cons: I got sick from the spaghetti dinner served 2 hrs before landing.
review from
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7.0
Pros: The crew was good. There were only 39 people on a 737 1/2 hour flight, so not much to comment.
Cons: This was a connection to an EVA flight. I had 1.5 hours to clear immigration/customs AND go to the gate which was on the other side of the terminal which involved taking 2 shuttle trains and walking to THE END of the terminal C where the shuttle train was being rebuilt; only to discover the gate had
review from
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5.3
Pros: My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order
Cons: Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order.
review from
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9.3
Pros: I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service.
review from
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7.3
Cons: The stewardesses could carry more smile when serving, a bit cold.
review from
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10.0
Pros: Great crew and very attentive
review from
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10.0
Pros: Friendly professional crew
Cons: Nothing
review from
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10.0
Pros: Great friendly flight attendants.
Cons: Nothing I can think of.
review from
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8.6
Pros: The crew were great the food was nice.
review from
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9.3
Pros: EVA Air has just got it figured out, solid from boarding to departure
Cons: Faster airplanes, or I could pick shorter trips
review from
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8.4
Pros: Perfect Landing.
review from
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8.3
Pros: They helped me with assigning me to a roomy seat. I am 6' 4". Although I did not think to order a vegetarian option ahead of time they had extras. I would encourage all flights to stock a few extra for people like me who go through booking processes where it is not clear.
review from
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4.6
Cons: More leg room
review from
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10.0
Pros: I was upgraded
review from
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2.0
Pros: Seat was ok
Cons: Everything could have been better
review from
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2.0
Pros: Crew was rude and seat was very bad. I could not sleep
Cons: They could have been more nice and helpful
review from
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10.0
Cons: It’ was awesome
review from
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9.3
Pros: Crew was very friendly. Very clean toilets.
Cons: Maybe add more movies.
review from
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8.6
Pros: The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time.
Cons: No complaints.
review from
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10.0
Pros: The crew was great
review from
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9.6
Pros: crew was great!
review from
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5.3
Pros: Could be a bit more friendly
Cons: Movie selections going east and going west
review from
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10.0
Cons: Fair enough
review from
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5.0
Flight ok
Pros: Efficient boarding
Cons: Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem.
review from
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7.3
Good flight
Pros: Stewardesses were very pleasant and helpful.
Cons: All was ok
review from
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10.0
Pros: On time boarding and no delays Crew and staff are very professional and exceeds customer's service
Cons: Food need some improvement
review from
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6.3
Cons: seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle.
review from
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9.6
Meal options
Pros: I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose.
review from
-
9.3
Character goods
Pros: I saw Sanrio, the character goods all over like pillows and meals, which was good for Sanrio lovers.
review from
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7.6
Pros: The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around.
review from
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9.6
Reliably excellent
Pros: Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air.
Cons: Boarding time always seem to slip a few minutes lately.
review from
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9.6
Reliably excellent
Pros: Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air.
Cons: Boarding time always seem to slip a few minutes lately.
review from
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10.0
Cons: The flight was great
review from
-
10.0
Pros: Everyghing
review from
-
10.0
Pros: Greatb
Cons: Great
review from
-
10.0
Pros: Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft.
review from
-
10.0
Pros: EVA Air is an excellent overall airline.
review from
-
10.0
Pros: EVA Air is an excellent all around airline.
review from
-
8.6
Cons: No IFE onboard these a321
review from
-
8.6
Pros: Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful.
review from
-
8.6
Cons: This is twice that we land On-Time and then sit on the tarmac waiting for Something! Before gating. WTF Pearson ?!
review from
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9.6
Cons: Some way to soften the sleeping experience. Memory foam?
review from
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9.6
Pros: The crew was very attentive.
Cons: There were not a lot of movie options.
review from
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9.0
Cons: Baggage claim took forever. I waited 45 mins for mine to show up.
review from
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9.3
Pros: I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service.
review from
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10.0
Pros: Great crew and very attentive
review from
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10.0
Pros: Friendly professional crew
Cons: Nothing
review from
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10.0
Pros: Great friendly flight attendants.
Cons: Nothing I can think of.
review from
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8.6
Pros: The crew were great the food was nice.
review from
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9.3
Pros: EVA Air has just got it figured out, solid from boarding to departure
Cons: Faster airplanes, or I could pick shorter trips
review from
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10.0
Pros: I was upgraded
review from
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10.0
Cons: It’ was awesome
review from
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9.3
Pros: Crew was very friendly. Very clean toilets.
Cons: Maybe add more movies.
review from
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8.6
Pros: The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time.
Cons: No complaints.
review from
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10.0
Pros: The crew was great
review from
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9.6
Pros: crew was great!
review from
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10.0
Cons: Fair enough
review from
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10.0
Pros: On time boarding and no delays Crew and staff are very professional and exceeds customer's service
Cons: Food need some improvement
review from
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9.6
Meal options
Pros: I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose.
review from
-
9.3
Character goods
Pros: I saw Sanrio, the character goods all over like pillows and meals, which was good for Sanrio lovers.
review from
-
9.6
Reliably excellent
Pros: Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air.
Cons: Boarding time always seem to slip a few minutes lately.
review from
-
9.6
Reliably excellent
Pros: Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air.
Cons: Boarding time always seem to slip a few minutes lately.
review from
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7.6
Pros: Seat from taipei to jakarta is roomy & comfortable
Cons: The seat from taipei to seattle should be roomier as it relates to longer flight time duration
review from
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8.3
Pros: Great entertainment, pretty good food.
Cons: Service was okay but nothing special.
review from
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7.6
Pros: Crew was attentive and nice
Cons: More space for economy
review from
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8.0
Pros: Very good
review from
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8.0
Pros: Less friendly .
Cons: Offer even water at times after meals.
review from
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8.3
Pros: Crews are excellent
Cons: More legroom
review from
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7.3
Cons: The food
review from
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8.0
Pros: Crews were very nice
Cons: Seat could have been a bit more comfortable and a little more leg room
review from
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7.0
Pros: The seats were OK, solid C. The staff were good B+, and the food (warm veggie was poor D+. The second flight I had raw veggies which was much better, B-.
Cons: The flight from Taipei to BKK too off 40 minutes late. When we arrived in Thailand it took 20 minutes to get the jetway working. Sad! Timely flights and support services are expected.
review from
-
7.6
Cons: Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out.
review from
-
7.3
Pros: Late night flight, crew was good and timely
Cons: I got sick from the spaghetti dinner served 2 hrs before landing.
review from
-
7.0
Pros: The crew was good. There were only 39 people on a 737 1/2 hour flight, so not much to comment.
Cons: This was a connection to an EVA flight. I had 1.5 hours to clear immigration/customs AND go to the gate which was on the other side of the terminal which involved taking 2 shuttle trains and walking to THE END of the terminal C where the shuttle train was being rebuilt; only to discover the gate had
review from
-
7.3
Cons: The stewardesses could carry more smile when serving, a bit cold.
review from
-
8.4
Pros: Perfect Landing.
review from
-
8.3
Pros: They helped me with assigning me to a roomy seat. I am 6' 4". Although I did not think to order a vegetarian option ahead of time they had extras. I would encourage all flights to stock a few extra for people like me who go through booking processes where it is not clear.
review from
-
7.3
Good flight
Pros: Stewardesses were very pleasant and helpful.
Cons: All was ok
review from
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7.6
Pros: The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around.
review from
-
3.6
Pros: Leg room of seats is spacious
Cons: Depart on time
review from
-
5.6
Pros: Good service ground staff. Washrooms are clean.
Cons: Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours.
review from
-
6.3
Pros: There was a decent movie collection to watch.
Cons: Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about
review from
-
5.3
Cons: We were traveling only with carryons. The body of carry on itself weigh more than 5 pounds. The check in guy were being difficult just for four lb extra and made us check in one bag which caused us inconvenience later going through baggage claim. Inside the flight passengers had heavier luggage.
review from
-
5.3
Pros: attentive staff
Cons: they destroyed my suitcase
review from
-
3.0
Pros: None
Cons: Seat space is too small. When serving drink and food, the crew put drinks tray above my head ,and passing food to other passenger right on top of my foods, I have to stop to eat . EVA Crews need to be train, learn how to more respectful, more professional....
review from
-
5.3
Pros: My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order
Cons: Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order.
review from
-
4.6
Cons: More leg room
review from
-
2.0
Pros: Seat was ok
Cons: Everything could have been better
review from
-
2.0
Pros: Crew was rude and seat was very bad. I could not sleep
Cons: They could have been more nice and helpful
review from
-
5.3
Pros: Could be a bit more friendly
Cons: Movie selections going east and going west
review from
-
5.0
Flight ok
Pros: Efficient boarding
Cons: Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem.
review from
-
6.3
Cons: seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle.
review from
Flight status
EVA Air route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
828
Hong Kong
HKG
Taipei
TPE
771
Shanghai
SHA
Taipei
TSA
706
Kaohsiung
KHH
Shanghai
PVG
705
Shanghai
PVG
Kaohsiung
KHH
261
Taipei
TPE
Manila
MNL
238
Jakarta
CGK
Taipei
TPE
237
Taipei
TPE
Jakarta
CGK
156
Taipei
TSA
Seoul
GMP
715
Beijing
PEK
Taipei
TPE
811
Taipei
TPE
Macau
MFM
160
Taipei
TPE
Seoul
ICN
798
Guangzhou
CAN
Kaohsiung
KHH
796
Kaohsiung
KHH
Ningbo
NGB
795
Ningbo
NGB
Kaohsiung
KHH
281
Taipei
TPE
Cebu City
CEB
751
Shanghai
PVG
Taipei
TPE
68
Bangkok
BKK
Taipei
TPE
51
Houston
IAH
Taipei
TPE
149
Seoul
ICN
Taipei
TPE
31
New York
JFK
Taipei
TPE
11
Los Angeles
LAX
Taipei
TPE
262
Manila
MNL
Taipei
TPE
25
Seattle
SEA
Taipei
TPE
17
San Francisco
SFO
Taipei
TPE
112
Taipei
TPE
Okinawa
OKA
9
Vancouver
YVR
Taipei
TPE
67
Bangkok
BKK
London
LHR
282
Cebu City
CEB
Taipei
TPE
258
Chiang Mai
CNX
Taipei
TPE
165
Sapporo
CTS
Taipei
TPE
256
Denpasar
DPS
Taipei
TPE
105
Fukuoka
FUK
Taipei
TPE
398
Hanoi
HAN
Taipei
TPE
137
Hakodate
HKD
Taipei
TPE
191
Tokyo
HND
Taipei
TSA
182
Kaohsiung
KHH
Osaka
KIX
108
Kaohsiung
KHH
Tokyo
NRT
181
Osaka
KIX
Kaohsiung
KHH
131
Osaka
KIX
Taipei
TPE
68
London
LHR
Bangkok
BKK
107
Tokyo
NRT
Kaohsiung
KHH
197
Tokyo
NRT
Taipei
TPE
113
Okinawa
OKA
Taipei
TPE
266
Phnom Penh
PNH
Taipei
TPE
396
Ho Chi Minh City
SGN
Taipei
TPE
216
Singapore
SIN
Taipei
TPE
67
Taipei
TPE
Bangkok
BKK
257
Taipei
TPE
Chiang Mai
CNX
166
Taipei
TPE
Sapporo
CTS
255
Taipei
TPE
Denpasar
DPS
106
Taipei
TPE
Fukuoka
FUK
397
Taipei
TPE
Hanoi
HAN
138
Taipei
TPE
Hakodate
HKD
871
Taipei
TPE
Hong Kong
HKG
52
Taipei
TPE
Houston
IAH
32
Taipei
TPE
New York
JFK
132
Taipei
TPE
Osaka
KIX
12
Taipei
TPE
Los Angeles
LAX
198
Taipei
TPE
Tokyo
NRT
265
Taipei
TPE
Phnom Penh
PNH
712
Taipei
TPE
Shanghai
PVG
26
Taipei
TPE
Seattle
SEA
18
Taipei
TPE
San Francisco
SFO
395
Taipei
TPE
Ho Chi Minh City
SGN
215
Taipei
TPE
Singapore
SIN
10
Taipei
TPE
Vancouver
YVR
192
Taipei
TSA
Tokyo
HND
171
Seoul
ICN
Kaohsiung
KHH
172
Kaohsiung
KHH
Seoul
ICN
808
Macau
MFM
Taipei
TPE
716
Taipei
TPE
Beijing
PEK
772
Taipei
TSA
Shanghai
SHA
35
Toronto
YYZ
Taipei
TPE
119
Fukuoka
FUK
Kaohsiung
KHH
120
Kaohsiung
KHH
Fukuoka
FUK
829
Kaohsiung
KHH
Macau
MFM
157
Komatsu
KMQ
Taipei
TPE
819
Taichung
RMQ
Macau
MFM
158
Taipei
TPE
Komatsu
KMQ
36
Taipei
TPE
Toronto
YYZ
88
Paris
CDG
Taipei
TPE
757
Hangzhou
HGH
Taipei
TPE
758
Taipei
TPE
Hangzhou
HGH
87
Taipei
TPE
Paris
CDG
316
Brisbane
BNE
Taipei
TPE
228
Kuala Lumpur
KUL
Taipei
TPE
836
Macau
MFM
Kaohsiung
KHH
55
Chicago
ORD
Taipei
TPE
117
Sendai
SDJ
Taipei
TPE
315
Taipei
TPE
Brisbane
BNE
227
Taipei
TPE
Kuala Lumpur
KUL
118
Taipei
TPE
Sendai
SDJ
56
Taipei
TPE
Chicago
ORD
820
Macau
MFM
Taichung
RMQ
76
Amsterdam
AMS
Bangkok
BKK
75
Bangkok
BKK
Amsterdam
AMS
767
Harbin
HRB
Taipei
TPE
768
Taipei
TPE
Harbin
HRB
66
Vienna
VIE
Taipei
TPE
61
Bangkok
BKK
Vienna
VIE
708
Guangzhou
CAN
Taipei
TPE
155
Seoul
GMP
Taipei
TSA
707
Taipei
TPE
Guangzhou
CAN
65
Taipei
TPE
Vienna
VIE
62
Vienna
VIE
Bangkok
BKK
770
Taipei
TPE
Huangshan
TXN
710
Taipei
TPE
Zhengzhou
CGO
740
Chongqing
CKG
Taipei
TSA
739
Taipei
TSA
Chongqing
CKG
709
Zhengzhou
CGO
Taipei
TPE
727
Hohhot
HET
Taipei
TPE
187
Seoul
ICN
Taichung
RMQ
188
Taichung
RMQ
Seoul
ICN
761
Jinan
TNA
Taipei
TPE
728
Taipei
TPE
Hohhot
HET
762
Taipei
TPE
Jinan
TNA
726
Taipei
TPE
Taiyuan
TYN
725
Taiyuan
TYN
Taipei
TPE
797
Kaohsiung
KHH
Guangzhou
CAN
730
Taipei
TPE
Tianjin
TSN
729
Tianjin
TSN
Taipei
TPE
769
Huangshan
TXN
Taipei
TPE
766
Chengdu
CTU
Taipei
TPE
790
Kaohsiung
KHH
Tianjin
TSN
765
Taipei
TPE
Chengdu
CTU
789
Tianjin
TSN
Kaohsiung
KHH
Top flight routes
Top airports served by EVA Air
- Taipei Taiwan Taoyuan Intl & other Airports Airport (TPE)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Hong Kong Intl Airport (HKG)
- Kaohsiung Airport (KHH)
- Macau Airport (MFM)
- Osaka Kansai Intl Airport (KIX)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Seoul Incheon Intl Airport (ICN)
- Taipei Sung Shan Airport (TSA)
- Tokyo Narita Airport (NRT)
- Manila Ninoy Aquino Intl Airport (MNL)
- Shanghai Pu Dong Airport (PVG)
- Ho Chi Minh City Airport (SGN)
- Seattle/Tacoma Intl Airport (SEA)
EVA Air contact information
- BR IATA code
- +886-2-25011999 Call
- evaair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
