Pros (+) The hotel was nice visually .
Cons (-) No air conditioning in April. It was so hot we had to leave early for another hotel.
3 stars
Embassy Suites Syracuse
6646 Old Collamer Road South, East Syracuse, NY 13057, United States
East Syracuse, NY
See location+1 315 446 3200Photos of Embassy Suites Syracuse
Overview
Embassy Suites Syracuse provides comfortable 3-star accommodation in Syracuse. It has a fitness centre, as well as a 24-hour reception, an indoor pool and an express check-in and check-out feature.
The hotel has 215 rooms and has been recently refurbished. Airport transfers, a laundry service and a dry cleaning service are available on request.
Rooms at Embassy Suites Syracuse are comfortable and feature a microwave and a refrigerator.
Those staying at the hotel can sit down to a unique dining experience at the in-house restaurant, conveniently based for those who want to stay close when looking for a bite to eat.
Embassy Suites Syracuse is under a 15-minute drive from Syracuse Hancock International Airport. It is also a brief car trip from Clinton Square, Syracuse University and Onondaga Lake.
Latest deals for Embassy Suites Syracuse
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Embassy Suites Syracuse
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Special diet menus (on request)
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Hypoallergenic pillow
- Allergy-free room
- No smoking
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Parking and transportation
- Airport shuttle
- Free parking
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Complimentary breakfast
Things to do
- Gift shop
Health and safety
- Safe
Pool
- Pool
Reviews of Embassy Suites Syracuse
8.1
Very good
643 verified ratings
Wonderful
287
Very good
89
Good
86
Okay
48
Fair
57
Mediocre
33
Poor
43
Summary of reviews
Guests say
Guests appreciated the clean rooms and friendly service, highlighting the spaciousness and good breakfast options. However, many faced issues with amenities such as noise from the highway, broken wifi, and ongoing renovations, which detracted from their overall experience.AI-generated from customer reviews
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Score by provider
8.2 out of 10
9 reviews
8.3 out of 10
8 reviews
All reviews
Pros (+) Nice hotel, a bit dated but totally acceptable. Open bar, amazing breakfast, fast internet, staff was good, housekeeping good, restaurant on site was good.
Cons (-) Air in the hotel was very very dry.
Pros (+) Free breakfast was outstanding. Free cocktail happy hour was nice. Staff was exceedingly kind (except for a manager who was blatantly harassing the excellent bartender).
Cons (-) Outdated room. Felt like a sparsely remodeled basement. Toilet was awful. Pillows so soft you may as well sleep without them. Air conditioning barely functions--it was hot in the room all night. Pool is so small and only 4ft deep. Hot tub's water level was not full and so the jets sprayed water in our faces.
Pros (+) The breakfast was great. Staff at egg station is very friendly and happy.
Cons (-) The hotel is dark inside, needs more lights to make it feel alive and not so dull.
Pros (+) Nice, spacious with a great breakfast!!
Cons (-) Didn't care much for the front desk staff. They were never available everytime we tried reaching them by phone.
Pros (+) Reception and breakfast were actually decent
Cons (-) Plumbing backup flooded our bathroom. We had flies and fruit flies in our room. We booked this hotel because it had a hot tub, but that wasn't working. They didn't put up an out of order sign even though they knew it was broken. No towels in pool area. They didn't uphold no-children in pool area after 10Pm. Just a lot of disappointments.
Pros (+) Cooked breakfast.
Cons (-) Facility is showing some aging. Missing coffee making ingredients in room. Noisy location (right next to thruway).
Pros (+) The bed and pillows were the most comfortable I have ever slept in at a hotel. Also the service was outstanding. The staff was very helpful and brought anything that was needed. Very quiet and comfortable rooms
Cons (-) A bit noisy in the common areas as the pool is enjoyed and used by the children that are there.
Pros (+) The rooms are very spacious. Bed was comfortable. The courtyard is fantastic, it's so pleasant with the little stream running through. Good breakfast, omelette station was a plus. Staff upon arrival was very hospitable (fitting for the industry).
Cons (-) Pool area had holes in the ceiling. Otherwise, everything seemed pretty maintained. My only other complaint is that the fire alarm went off at 6am and scared the heck out of myself and my partner. Went off for a good 5-10 minutes and as we were heading outside was shut off. When I was checking out that afternoon, the girl at the front desk just half-apologized and said the kitchen cleaners did it....
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Location
6646 Old Collamer Road South, East Syracuse, NY 13057
What's nearby
- Embassy Suites by Hilton Syracuse109 m
- Brooklawn Golf Course1 km
- Syracuse Amtrak Station3.5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Embassy Suites Syracuse
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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See most recommended stays in East SyracuseGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 3.1 km |
Nearest airport | Syracuse Hancock Intl |
Distance to airport | 2.7 km |