Unacceptable behavior from the hotel!
I've booked this stay via my Kayak account which reflect my nationality as being an Egyptian, and Kayak has booked this via third party website called Amoma. My experience with Kayak/Amoma was acceptable, but I had a very bad experience with the reservation department of this hotel, which is really disasterous!! I've called the hotel to verify and confirm my reservation, where they confirmed it but they told me that I should carry a UK passport to accept my check-in, as this reservation was done with the rates of UK citizens not Egyptians; it would cost a UK citizen 650 EGP per night for standard room on all nclusive basis, Vs 1950 EGP per night for the same room if booked by an Egyptian ( WOW, locals pay almost three times the rates of foreigners, I thought it should be the opposite way arround!!). This was totally unacceptable, especially that I've succeeded reserving with the UK rates via my Egyptian Kayak account, and there was no outstanding rules clearly stating this. Finally, I've been told by Amoma's customer support aggents that this is an unexpectated and unacceptable behaviour from the hotel and they gave me a full refund for my stay, although my reservation was non-refundable.
One of the best Gouna hotels, if not the best.
The rooms are excellent. Breakfast is good. Beach is ultimate relaxation.
Welcome to your very own fairy-tale hotel designed by world famous architect Michael Graves. An inviting, magical mix of Arabic and Egypt’s Nubian styles, Sheraton Miramar Resort El Gouna is a signature experience we’re excited to share. Built on nine islands surrounded by gardens, we are truly an oasis of peace and tranquility, tucked in the village of El Gouna, just 20 kilometres north of the popular tourist town of Hurghada. Our 339 rooms are true retreats, reached by crossing small bridges and walking along garden paths. Created for spreading out and relaxing, with secluded terraces and balconies, rooms look out onto the lagoons, pools, or private beach. Room service is on call 24 hours. Tantalize your palate with great cuisine varying from Regional to Italian. You’ll love the fantastic views of the sea or the pool that will relax you as you enjoy the warmth of our delicious food. We’re sure you’ll find the restaurant that will be the perfect place to connect whether you’re with friends, family, or colleagues. Private beaches, live entertainment, outdoor heated pool, and water sports—what could be better? Take up a beach sport like volley ball, stretch out on the beach, and be lulled to sleep by the waves. Come and create memories at the Sheraton Miramar Resort El Gouna. We look forward to welcoming you.
Based on 2,738 reviews
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