Excellent
8.0
Cons:
Very friendly and helpful staff. Laura (Laurie) was extremely helpful in making dining choices in Elko.
Mediocre
3.0
Pros:
Great restaurant on the property and Starbucks.
Cons:
The non-smoking room smelled of smoke. I had to ask the other guests to stop visiting in the hallway after 10pm. The mattress had broken springs. The plug-in and desk light did not work. No hair dryer or blankets. Liquid soaps mounted on wall. No TV guide
Good
7.0
Pros:
I loved that you could easily walk to the casino and there was good food and the staff was nice!
Cons:
It was a little dingy in the hotel room but nothing too bad.
Excellent
8.0
Pros:
Dog friendly
Excellent
8.0
Pros:
The restaurant was excellent and having the gym and casino was great.
Good
7.0
Pros:
Restaurant on site
Cons:
The smell of smoke. But it is a casino
Excellent
10.0
Pros:
Customer Service of front desk
Cons:
Bar doesn’t have a great variety of beer
Okay
5.0
Pros:
All together
Cons:
Had to walk down the LONG hallway just to get to our room, I have COPD and was out of breath...complained we wanted something closer to the casino
Excellent
10.0
Pros:
Loved it
Cons:
Absolutely not
Mediocre
3.6
Good
7.0
Pros:
Staff was friendly and pleasant. Room was ready when we went to check in. Location was good and easy access with plenty of parking.
Cons:
It is in need of a remodel and the elevators were very slow. You have to walk through a smokey casino to check in and get to restaurants.
Excellent
8.0
Excellent
8.0
Pros:
The atmosphere
Cons:
Better food options
Excellent
8.5
Pros:
Comfortable, convenient. The three-bed family suite perfectly fit our family's needs.
Cons:
The room was clean, but (in COVID times) appeared to not have been used in some time. There was a layer of dust on all the counters/tables.
Excellent
8.0
Pros:
location. easy to find. a very large property.
Cons:
the door to the hotel leading to the rooms in the far end of the building did not have a lock.Usually hotels use your room key to enter the buildings. Anyone could come into the hallway. we did see some security guards walking in the hallway.
Okay
5.0
Pros:
The location Was nice
Cons:
The check in gal was so rude that right away it put me in a bad mood. I used to work as a check in receptionist and that attitude she gave was uncalled for. I went into my room and there was chili exploded in our microwave and the beds werent made right.
Good
7.0
Pros:
Roomy, all staff following Covid-19 protocols. No mask, no entry to gaming and restaurant areas -- as it should be.
Cons:
Older property, strung out on a line from restaurant/casino area. If in last building, long walk to amenities.
Mediocre
3.0
Pros:
For a quick Inexpensive over nUgh the stay it was fine.
Cons:
The hotel smells like smoke and is very old.
Mediocre
2.0
Pros:
Not a single thing. The best thing about this hotel is getting a full refund and staying at a much better hotel down the street. The hotel manager did the right thing.
Cons:
It’s hard to imagine this being even a 2 star hotel. The rooms were dirty. The hotel feels old and dark. The non-smoking rooms smelled like an ash tray. The check in staff were unfriendly.
Excellent
9.0
Pros:
Easy to find and right off hwy
Excellent
8.0
Cons:
Wish they had provided in-room menus for the restaurants in and around the casino
Good
7.0
Cons:
The tub was clogged filled with water and you were showering in standing water and the faucet leaked all night not user error either
Excellent
8.0
Pros:
The staff were all super friendly and helpful.
Cons:
Not really.The
Excellent
8.0
Pros:
The location, and the Starbucks inside.
Cons:
When I arrived there were issues checking in.
Excellent
10.0
Pros:
Nice rooms, separate sink from bathroom, great tv channels, restaurant and casino on site.
Okay
5.0
Pros:
The price.
Cons:
We were given a room that had not been cleaned from the previous guest. We were then told we were being upgraded but we were not. The new room was not very clean.
Mediocre
3.0
Pros:
Price was good.
Cons:
Too many lights not working and coffee pot not working.
Good
6.0
Pros:
Location, restaurant and casino
Cons:
There was no soap in the room for the shower or lavatory sink. I'm disabled and while I received a ground floor room it was as far away from the restaurants and casino as it was possible to get, even though the check-in clerk knew that I was disabled.
Okay
5.0
Pros:
Dinning selection
Cons:
Was charged another 40 dollars at check in as a security deposit which I was suppose yet back after checkout.im still waiting for it 4 days later
Mediocre
2.0
Pros:
Lights, sockets did not work
Good
6.0
Pros:
Location and the rooms are fairly large
Cons:
This hotel accepts pets and when it's busy sometimes there are 3-5 rooms that have dogs and when one barks the others respond This trip I heard two different dogs barking at each other
Excellent
9.7
Pros:
Other than the coffee pot not working, it was nice.
Excellent
10.0
Pros:
Big rooms soft beds clean rooms frendly staff
Cons:
Sme drama on the cansino floor but security handle it very quickly
Okay
5.0
Pros:
I like the sportsbook in the casino and the coffee shop
Cons:
Usually there’s not a problem with pets But there were a lot of dogs whining and barking in the rooms
Okay
5.0
Pros:
There was a really gross stain on the carpet and I had to call and get it cleaned up. I didn't get any follow up about that and I feel like I should have gotten something comped because it was pretty disgusting to walk into. The rooms were very very loud
Poor
1.0
Pros:
Put us at VERY end of hotel on 3rd floor. Husband is 76 with bad knees and can't walk well. Noisy bus outside. People in next room yelling and swearing. Lights in room didn't work. Kids messing with elevators so it took a long time to come
Cons:
See above. Food was not worth the price. Very overrated hotel
Good
7.7
Pros:
Front desk Service!
Cons:
My sheets & room smelled like smoke.
Mediocre
3.0
Pros:
Casino, location.
Cons:
Shower barely luke warm.
Poor
1.0
Pros:
Room and service were fine.
Cons:
Registration desk is in a smoke-filled casino, against clean air laws and hotel chain policy. It triggered an asthma attack in me. Many people are allergic to smioke, yet there is no warning of this exposure. Also, smoking rooms are located throughout.
Good
7.0
Pros:
The steakhouse had good food.
Cons:
The air in the casino is to smokey. Even though the room are non smoking, the smoke from the casino is in the air vents that go to the room.
Good
7.0
Pros:
Location
Cons:
Cigarette smoke
Good
7.0
Pros:
Very clean room, comfy bed, nice amenities
Cons:
No breakfast included although there is a McDonalds across the parking lot and a Starbucks in the casino
Excellent
8.5
Pros:
The rooms are very comfortable - easy access to food on main strip if you dont want to eat in house.
Cons:
Some people staying at the motel look like they are long term stay residents. The motel used to be a great place for kids to stay with parents, with a wonderful arcade and pool. Now the arcade facilities are in the main casino and not separate - something we would not allow our kids to do in present day.
Excellent
9.7
Pros:
Room was clean, quiet. We enjoyed a delicious, if a bit pricey, dinner in the Aspen Grill. Wasn't sure what it would be like, but we were satisfied.
Mediocre
2.0
Cons:
The room had not obviously been vacumed for us. Wrappers, paper and wood shards littered the carpet. The pool was thilthy too and did not open on time. This place is a third rate motel with hotel prices. Stay away.
Excellent
10.0
Pros:
The room was clean and spacious. The towels were soft and fluffy. The bed oh so comfortable. Food is great. I will definitely recommend this hotel.
Cons:
Long walk to the dinning room. No room service. Unable to do a take out from the buffet. I was not able to leave my room for long periods of time as my dog would bark. So I prefer to eat in my room. This worried me as I did not want to disturb my neighbors.
Okay
5.7
Pros:
Pillows and beds quite comfy. 24 hour restaurant convenient. Good location. Quiet. Private. Nice TV.
Cons:
Front Desk Staff not the friendliest. Even though we had our preference of room confirmed several times, they moved us at the last minute. Stained and dirty carpet . Bathroom door badly damaged and in need of repair. Microwave made continual noise. Too much smoke.
Excellent
10.0
Pros:
Great staff, and the lawns whee maybe some of the best kept, I have ever seen!! So green, and each blade was cut just so!! Plus the rooms where nice, and the location ... I mean, Elko!?!? What's not to love!! Plus a Starbucks ...
Cons:
Was not easy to drive into and out of ... so many strange unintuitive turns ... i didn't know what was going on!
Good
6.0
Pros:
The beds and pillows were very comfortable. The room was quiet. The location to a nearby MacDonald's was handy for breakfast.
Cons:
We didn't like the casino-like atmosphere. The parking was pretty scarce. The carpet in the room was badly stained in places and looked terrible.
Excellent
8.0
Pros:
good service and it was nice to have the 24 hr restaurant as we were there for a wrestling tournament and it was over late that night.
Excellent
8.6
Pros:
Great service, 24 hour restaurant, easy entry and exit. Did not evaluate other services
Cons:
Casino typical small Nevada town. Coffee maker in room was slow.