Excellent
9.0
Pros:
Beautiful and Big Room. TV channel is Varity.
Cons:
Food not warm enough.
Mediocre
2.0
Pros:
-plenty of well designed composition of plants, trees and flowers everywhere in the hotel premises. -quiet.
Cons:
-I booked a pool villa that was advertised to be very large (+1500sq ft), with a view, with a pool view, but after checking the size of the surface of the room + garden/pool area, the total did not exceed 750 sq ft... -upon checking in, the desk employee noticed that the lenght of my stay included my birthday and nicely offer me to bring me a complimentary cake on the 21st (birthday eve) at 8pm, but i waited until 9pm before calling the reception and the lady told me that they forgot about it.. i politely refused when she asked if i could wait an extra hour, but still, they decided to disturb me and brought a slice of cake to my room anyway, which of course my pride prevented me to even taste it, so it ended up in the trash. -The phone in the room never worked, despite telling an employee twice.. -i booked the room for 5 or 6 nights, but i felt so disapointed by the comfort, the overpriced rate and the staff that i decided to check out after three nights and enjoy my birthday in a real 5 stars hotel, and it's only at this moment that the employee offer me to change room, with a slightly bigger garden area, still far from the displayed sized. -the "complimentary" afternoon chocolate is nothing but a scam, seen the fact that all beverages, including coffee or tea, aren't free and are sold overpriced.. -no possibility to swim in the sea from the hotel artificial beach, because of a huge gap between the so called beach and the sea water, as well as red flags stating "forbiden to swim", though it is not mentioned on the hotel listing and description. -the list goes on and on, but i'm not working for your company.
Excellent
10.0
Pros:
Staff Khun Sao and Khun Bella were very helpful and friendly
Cons:
Less choice for vegetarian food but on request it was provided later
Excellent
10.0
Pros:
Hospitality and best room
Cons:
None
Good
7.0
Pros:
Good spread.
Cons:
Beach was not accessible.
Excellent
9.2
Excellent
10.0
Pros:
My wife and I had six nights in a villa with private pool and it was total luxury. The rooms are spacious and well appointed. The housekeeping staff are very attentive and polite which is a feature that extends throughout the hotel. The restaurant staff (Apple, Sao, Boom, Kate, Cindy, Bella and the new head chef ) were all incredibly hospitable and made our stay very personalised. Sorry if I missed anyone out!They knew exactly what we were having before we could order! On our last night they kindly provided a birthday dinner for my wife and this was the icing on our cake. The grounds are beautiful and very tranquil. Didn’t need the beach. Will definitely return.
Cons:
Nothing.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Mediocre
3.7
Pros:
The staff are very friendly and try to be helpful. The location is great and quite.
Cons:
Insects every where in the resort and villa (toilet, bed, sofa...) there is no beach, only view of the ocean. The pool in villa wasn't clean and water was too cold to use it. Inside the villa there is espresso machine but no espresso cups! There are a lot of things that need to be improved, when I booked I was very confident that my stay will be enjoyable because this is a mövenpick resort, but I was very disappointed and I had to check out early because my daughter had +10 insect bites.
Okay
4.2