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Was unaware of level. Booked Iberia. They made us pay for bags, no water, no blanket, crowded check in. All in all the worst

The service was absolutely terrible, check-in had a line that wrapped around the corner, that took about an hour and a half, boarding began late, our plane was scheduled to depart at 5:10 we didn’t depart till 5:50. The service on the plane was absolutely terrible as well. They had no cabin wifi as advertised, no amenities as in drinks or food/snacks. Only to buy, for a 9 hour international flight! I don’t know how or why American Airlines chose to be partnered with this airline. Wouldn’t it make sense to partner with airlines that provide the same care for their customers/guest? Never again.

Covid test in airport expensive and lengthy

Vueling charged us for bags even though we paid prior to flight. Avoid them if booking Iberia and they are operating flight.

There was 1 person from Iberia working the check in gate for a flight of hundreds of people from Chicago to Madrid. Flight left an hour late, making us miss our connecting flight and now have to spend 14 hours in airports. Worst way to start a honeymoon, I will never use this airline again.

lost my baggage still havent got it back. other than that it was fine

Sorry the Madrid to Zurich was the flight crew comment not the Ibiza to Madrid. The Ibiza to Madrid staff were all good

The crew were the worst I have ever had on a flight in a long time! One guy was stuffing food before the door closed in front of everyone. I asked the lady to help me find a spot for my luggage! I was instructed very rudely to keep walking to the back of the plane til I found somewhere. It was literally at the back. I was sitting in about row 9. Then when I sat back down she opened a compartment where I could have put my bag seriously!!!When we landed I asked her to assist in getting my bag. She pretty much ignored me no help at all. I finally retrieved my bag once everyone got off the plane. And I told them both when I departed the aircraft that was the worst service I have had in along time (the pilot was there also)and if this is how they treat tourists I would not fly again with them!!!! I did not eat or do entertainment so N/A there

There was delays on my departure flight and return flight both due to mechanical issues. The flight crew has us fill out re-entry documents on the return trip from Portugal to US that were unnecessary since the airport has kiosk to take the information. This made the disembarking very stressful.

We’ve been charged for our baggage on the way back although nothing was mentioned on the first flight

There was not enough time to get through security without running and cutting lines. I like that all my documents where in order before I got in line.

The seats are the worst ever. So uncomfortable. I did not have an option for checking in earlier.(day or anytime before). I could make a list of things that weren't to standard but I am trying to forget this experience.

Delayed flight Complete mess boarding

I requested a special meal 2 weeks ahead of my flight. It was impossible to find a way to do this on the website so I filled out the request form and today (the day after my flight) I receive an email that you are working on my request. While the crew was nice and apologized I think there should be an easier way to request a meal. Please review your website. It is not clear how to go about requesting a special meal. The rest was ok. Had to do an all out sprint to the gate since the 50 min layover was not enough to get to the different terminal in Madrid to my connecting flight. I went straight there. No bathroom stop or time to refill my water bottle. Not sure how less mobile passengers would cover this distance in 35 min before the gate closes, especially when also having to show Covid test etc. at the Gate. American Airlines could also do better on sustainability. What’s with all the single use plastic? Other airlines are able to provide silverware and reusable cups. Why can’t you?

Roudy travelers