Ciragan Palace Kempinski

Top Luxury Hotel

Cons: Not enough staff to serve guests.

Pros: Everything

Cons: The services was excellent

Pros: The staff were very polite and courteous, the room was very beautiful with a great park view. The hotel was in a very clean and safe area. The in-room dining was prompt and delicious.

Cons: Breakfast service was slow at crowded times, but the food was still great. Staff were very accommodating when I needed a car to a specific location during rush hour, and hired a service for me, ...

Pros: The staff was great and friendly. The location and view is phenomenal and it is wonderfully locally run.

Cons: The employees at the reception desk were a bit more snide, but all other staff and employees were great.

Pros: Great service; excellent service. Breakfast was phenomenal. Location and hotel gardens are superb. The staff were so welcoming and exceptionally friendly and accommodating to all our requests

Pros: The hotel was superb, the grounds and the view. The food was also very good. Being greeted upon arrival by name from the doorman, that was a nice touch.

Cons: Unfortunately for a Kempinski hotel the service was not up to the standard of a 5 star hotel. The hotel needs to train its staff on customer service as this was lacking in restaurants. Not sure if ...