Claremont Guest House

The location is nice with many bars and eateries on the door step. The manager gave us a refund on our 3 remaining nights that we didn't endure.

We were checked in by a very rude man who I could tell was going out of his way to be rude. On booking.com it states there is air-con, so to find a little fan in our room when it's been 42 that day was somewhat a disappointment! We were given a room next door to the bathroom which was very noisy, as there is wooden flooring throughout the hotel. Very old decor and the rooms are basic. To be honest for the money, you can't expect much, then again I've stayed in worse but at least been able to sleep with air-con! We both had a cold shower before bed hoping that would help us sleep but no, not a wink all night. 4am - another cold shower, still no sleep. At around 5:30am I went down to reception hoping the rude man had finished his shift. He had, and been replaced by an equally rude man... I explained the situation and that we thought the rooms had air-con. I was told none of the rooms have, only the breakfast room. We were supposed to stay another 3 nights after this but decided we 100% couldn't, seeing as the temp in Melbourne was staying around 40 degrees. He advised that I come and speak to his manager when she came in at 7am, which I did. To our surprise, she listened to our problem and without argument, refunded our money and made sure we weren't charged for the following 3 nights. For that we are very grateful, although I still have nothing good to say about the hotel itself. Needless to say we didn't have breakfast and were out of there early doors!