Recent reviews
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- Negative
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6.8
Excellent location, clean room and good breakfast. Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).
review from KAYAK -
7.7
Overall the hotel and room were very nice. Breakfast was included and it was delicious. Also, the restaurant was very nice for lunch and dinner. I was here to present at a conference and the conference rooms of the hotel were nice and they provided folders, papers, pens, and water for participants. The hotel was right next to the central metro station which was very convenient to get on the metro and do some sightseeing. However, I don't think this hotel is in a "tourist area" and it is more where the locals go to catch the bus and the metro. The hotel is in a sketchy area and the room I had was noisy. I would not go out after dark. I was sexually harassed on the street one night while I was trying to get dinner. During the day was okay though. The room was also cold at night and no matter what setting I put the thermostat at the temperature never changed. The tv and treadmill in the fitness center did not work. Also, the business center was not available due to renovations. In addition, I asked the front desk staff what/where there was to sightsee and I was just given a city map with no indication of where things were located. The woman just circled a broad area of the map and told me to go there. That was not helpful at all.
review from KAYAK -
9.4
Bed was super comfy, the rooms were very clean, shower was hot and had good water pressure, the included breakfast was amazing! Only thing not so good about this hotel is the location. Right next to the central train station, which is convenient, however the area is sketchy. Lots of pickpockets
review from KAYAK -
7.0
The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel. The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.
review from KAYAK -
7.3
The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.
review from KAYAK -
6.0
(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.
review from KAYAK -
7.0
Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.
review from KAYAK -
4.7
Cheap
review from KAYAK -
5.6
fitness room, parking poor breakfast, location
review from KAYAK -
5.6
very good ground floor staff... ie reception and concierge lot of construction work outside hotel
review from KAYAK -
6.4
We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.
review from KAYAK -
3.6
Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.
review from KAYAK -
6.0
The room was pleasant and clean Service slow & reception staff were efficient, but not welcoming
review from KAYAK
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6.8
Excellent location, clean room and good breakfast. Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).
review from KAYAK -
7.7
Overall the hotel and room were very nice. Breakfast was included and it was delicious. Also, the restaurant was very nice for lunch and dinner. I was here to present at a conference and the conference rooms of the hotel were nice and they provided folders, papers, pens, and water for participants. The hotel was right next to the central metro station which was very convenient to get on the metro and do some sightseeing. However, I don't think this hotel is in a "tourist area" and it is more where the locals go to catch the bus and the metro. The hotel is in a sketchy area and the room I had was noisy. I would not go out after dark. I was sexually harassed on the street one night while I was trying to get dinner. During the day was okay though. The room was also cold at night and no matter what setting I put the thermostat at the temperature never changed. The tv and treadmill in the fitness center did not work. Also, the business center was not available due to renovations. In addition, I asked the front desk staff what/where there was to sightsee and I was just given a city map with no indication of where things were located. The woman just circled a broad area of the map and told me to go there. That was not helpful at all.
review from KAYAK -
7.0
The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel. The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.
review from KAYAK -
7.3
The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.
review from KAYAK -
7.0
Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.
review from KAYAK
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6.0
(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.
review from KAYAK -
4.7
Cheap
review from KAYAK -
5.6
fitness room, parking poor breakfast, location
review from KAYAK -
5.6
very good ground floor staff... ie reception and concierge lot of construction work outside hotel
review from KAYAK -
6.4
We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.
review from KAYAK -
3.6
Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.
review from KAYAK -
6.0
The room was pleasant and clean Service slow & reception staff were efficient, but not welcoming
review from KAYAK
