Overview

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The Charles Hotel

209 Queen Street, Niagara-on-the-Lake, ON L0S 1J0, Canada
+1 905 468 4588

$154+

Overall guest ratings

8.8/10 Excellent
based on 268 reviews

Review highlights

  • 10.0
  • 9.5
  • 6.7
  • 5.7

Good to know

  • Stylish hotel
  • Friendly service
  • Friendly atmosphere

Nearby

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    Amenities

    • Babysitting or child care
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Storage available
    • Free Wi-Fi
    • Non-smoking rooms available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    based on 268 reviews
    • 10.0 "Incredible bar."
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.2 "92% found the restaurant service to be one of the best."
    • 9.0 "Food is to die for."
      9.7 "97% loved the menu selection."
    • 8.7 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      8.6 "86% said it was a stylish hotel."
    • 6.7 "Breakfast is mediocre."
    • 5.7 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      5.4 "Only 54% thought the shower was ok."
      5.4 "Only 54% thought the furniture was functional."
    • 5.4 "Average comfort."
    • 5.3 "Average cleanliness."
    • 4.4 "Value below average."
      4.0 "The price was too high for 60%."
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    Overall rating

    8.8 Excellent
    based on 254 reviews
    • 9.4 "Terrific location."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.4 "94% found the restaurant service to be one of the best."
    • 9.1 "Food is to die for."
      9.8 "98% loved the menu selection."
    • 8.5 "Vibe was good."
      9.9 "99% enjoyed the friendly atmosphere."
      8.4 "84% said it was a stylish hotel."
    • 6.7 "Breakfast is mediocre."
    • 6.0 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      5.4 "Only 54% thought the furniture was functional."
    • 5.5 "Average comfort."
    • 5.4 "Average cleanliness."
    • 4.1 "Value below average."
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    Overall rating

    9.1 Excellent
    based on 13 reviews
    • 8.9 "Food is delicious."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 5.7 "Rooms are ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Stylish hotel"
    "Friendly service"
    "Friendly atmosphere"
    data provided by TrustYou

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