Overview

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Heritance Tea Factory
Top Luxury Hotel

Kandapala, Nuwara Eliya 0, Sri Lanka
+94 522 229 600

$297+

Overall guest ratings

8.4/10 Excellent
based on 726 reviews

Review highlights

  • 8.9
  • 8.7
  • 4.7
  • 4.3

Good to know

  • Great menu
  • Friendly atmosphere

Nearby

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    About

    Located near a train station, Heritance Tea Factory is a great choice for a stay in Nuwara Eliya. You can visit the spa to be pampered with massages or body scrubs, and Kenmare Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LED TVs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Car hire
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Terrace/Patio
    • Business centre
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 726 reviews
    • 8.9 "Breakfast is good."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 8.0 "Amenities are good."
      7.5 "75% thought the building was wonderful."
      9.7 "97% found the grounds to be nice."
      9.4 "94% thought the architecture was beautiful."
    • 7.6 "Good location."
    • 7.3 "Good cleanliness."
    • 4.7 "Wellness & sports facilities were not very nice."
    • 4.3 "Pool is below average."
    • 2.9 "Quite uncomfortable."
      3.1 "69% said rooms were small."
      3.0 "70% thought it was too noisy."
      2.6 "74% didn't like the uncomfortable beds."
      0.9 "Air conditioning was criticized by 91%."
      1.1 "89% criticized the small bathroom."
    • 2.8 "Terrible value."
    • 2.0 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    based on 486 reviews
    • 8.8 "Breakfast is good."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 7.3 "Good location."
    • 6.5 "Vibe was decent."
    • 6.1 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      5.7 "Only 57% thought the furniture was functional."
    • 4.4 "Wellness & sports facilities were not very nice."
    • 2.8 "Quite uncomfortable."
      3.1 "69% said rooms were small."
      3.1 "69% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
      2.6 "74% didn't like the uncomfortable beds."
    • 2.7 "Terrible value."
    • 1.9 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    based on 174 reviews
    • 9.0 "Excellent breakfast."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 8.0 "Food is delicious."
      8.2 "82% loved the menu selection."
    • 7.7 "Good location."
    • 7.2 "Good vibe."
      8.9 "89% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
    • 6.0 "Rooms are ok."
    • 2.5 "Terrible value."
    • 2.5 "Quite uncomfortable."
      2.6 "74% said rooms were small."
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    Overall rating

    8.3 Excellent
    based on 65 reviews
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 7.8 "Good location."
    • 5.9 "Vibe was decent."
    • 5.8 "Rooms are ok."
    • 2.6 "Quite uncomfortable."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Great menu"
    "Friendly atmosphere"
    data provided by TrustYou

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